As a Technical Support Engineer, you will enhance customer experience by guiding users through technical troubleshooting with Finch's API or platform, collaborating with engineering and product teams to resolve issues, and improving technical documentation and self-resolution resources.

The Engineering Manager will oversee a high-performing engineering team, ensuring alignment with product goals and managing team dynamics. Responsibilities include fostering a collaborative culture, enhancing team productivity, performing personnel management tasks, and setting engineering best practices. The role emphasizes empathy, execution, and continuous improvement in processes.