San Francisco Tech Jobs and Startup Jobs

40

Help Desk Associate (Contract)

NerdWallet
San Francisco
14 hours ago
Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting. Basic knowledge in server computing, networking, phone setup/support, and business applications. Take ownership of new hire onboarding, from creating accounts to handing over the equipment. Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions. Develop and enforce security best-practices. Coordinate with external vendors to get equipment serviced. Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate.

Helpdesk Engineer I

Eventbrite
San Francisco
16 hours ago
You’ll provide day to day support for our San Francisco HQ and global teams by working closely with all departments to eliminate any technical friction and improve existing internal services. You will also be an escalation point and assist the extended IT group with any large projects or internal infrastructural troubleshooting.

Help Desk Technician

Nextdoor
San Francisco
1 day ago
Support employees while adhering to our SLA standards. Track and log events and problems and their resolution. Ensure a smooth day one experience is had by all new hires by driving accurate provisioning of hardware, systems/user access and desk configurations. Follow-up and update employees on status of ticketed issues. Document processes in knowledge base, and update as required. Identify and suggest possible improvements on procedures.

Support Engineer

Blend
San Francisco
1 day ago
Blend is growing the various functions in our Support team including our Tier 2 Support engineering team. This Support is a highly valued team at Blend, because we will only be successful if our customers are successful. We are looking for an exceptional person to join this team – someone who regularly goes above and beyond to provide the best possible service and relevant solutions to our clients. If you join us, you’ll be part of a small, tightly-knit and growing Support team that is ridiculously good at providing world-class service. 

Technical Support

Technical Support Engineer I

PagerDuty
San Francisco
5 days ago
PagerDuty prides itself on providing remarkable, award-winning support to our ever-growing customer base. We strive to go that extra mile for our customers. Are you a Technical Support Engineer who shares our values and passion with debugging and resolving customer issues? You will be interacting with our customers on a technical level and serving as an escalation point from Tier 1 Support. Your responsibilities include providing technical support, debugging integration issues, writing custom scripts and helping customers get the most out of using PagerDuty.

Technical Support Manager

Plaid
San Francisco
4 days ago
The Technical Support Manager leads a team of Technical Support Engineers (TSEs), guiding their development and supporting them in their day-to-day work. The manager’s primary responsibilities are to help TSEs grow in their career and to ensure they and our customers are getting what they need to be successful. Technical Support Managers work alongside their teams, interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members.

Technical Support Engineer

Head of Support

Security Monitoring and Incident Response Engineer

Segment
San Francisco
6 days ago
We're a small team with a passion for startup security, which means we are always thinking of newer and better ways to tackle hard security problems. We take on ambitious projects that have a big impact on our customers and the security of our company. We talk about our methods and accomplishments in public blogs, at conferences, and in presentations. If you want to be this kind of security person and work with a team that's like you to create innovative security solutions for distributed systems and architecture, we'd love to hear about your approach and introduce you to our team.

Technical Applications Engineer

Fictiv
San Francisco
1 week ago
You will work closely with sales to understand customer project requirements. This understanding will allow you to provide valuable suggestions and input on how to improve their designs, manage complex production schedules, hit budget targets, and achieve business objectives. By playing a critical role in the success of our customer’s product development you’ll help Fictiv transform the manufacturing industry and allow more world changing, innovative new products to successfully come to market.

Support Operations Lead, Trust and Safety

Quizlet
San Francisco
1 week ago
We are seeking a Support Operations Lead to specialize in Trust and Safety (T&S) operations within the User Operations team. This area of operations includes direct user support via email on topics related to T&S, content moderation, spam, and other compliance- and safety-related tasks. All of these activities promote user safety and positive user experiences while maintaining compliance with external and internal standards. This role will report to the Director of User Operations while working closely with the Support Operations Manager on procedures and resourcing. Additionally, the Support Operations Lead will partner with the Head of Trust and Safety to align on the policies applied in the operations realm.

Technical Support Specialist I

PagerDuty
San Francisco
1 week ago
PagerDuty is looking for Technical Support professionals to help our users when they contact our customer support. Your responsibilities will include technical support, billing, and some occasional sales inquiries as well. We pride ourselves in providing amazing support to our rapidly growing customer base. We strive to be very responsive and to go above and beyond for our customers. We measure our customer support success in terms of how responsive we are and how many expressions of love we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers, even while the company scales in size

Senior Technical Support Engineer (Windows+IAM)

OneLogin, Inc.
San Francisco
1 week ago
Apply specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex environments. Effectively communicate procedural and technical issues to internal and external customers/stakeholders. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Manage own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.

IT Ops Support Engineer

App Annie
San Francisco
1 week ago
This position involves a multitude of operational and project based tasks such as supporting SasS based applications, remote troubleshooting, provisioning/deprovisioning accounts, training on applications and security practices, automation, and documentation on tasks. You will help install, configure, upgrade and troubleshoot hardware and software issues. Daily duties can consist of prioritizing, routing, recommending, and resolving all incoming internal technology support incident and requests.  To succeed in this role, you should have a CAN-DO attitude along with a natural problem solving ability. You must be forward thinking, solution and results oriented. You should always be striving to ensure great customer satisfaction and thinking of ways to make the user experience better for the business. 

Executive IT Support Specialist

Ripple
San Francisco
1 week ago
Provide prompt technical, “White-Glove” response to executives, and their support teams, along with other VIP team members and upper management. Own the executive support process and procedures. AV Support for Executive meetings, including presentation setup and video conferencing. Provide technical leadership and act as a technical escalation point to the global IT Support team. Gave technical coaching and mentoring to junior team members. Work on a range of support-related projects. Provide front-line IT support to employees via walk-ups, tickets, and chats.

Support Engineer

App Annie
San Francisco
1 week ago
Become the expert on the App Annie product offering, you will know the edge cases, all the tricks and how to get the most out of our products and applications. Serve as a first line of contact for our user base. Provide customers with Technical Support for all of our product offerings. Communicate with users to accurately and efficiently diagnose the causes of reported problems. Accurately track and document all incident information in the Corporate CRM system and bug tracking system. Properly escalate unresolved issues to appropriate internal teams and accurately. Provide engineers with information required to resolve client issues. Provide prompt and accurate information to customers regarding the status of an open case. Leverage the Knowledge Base (KB) to speed up resolution. Contribute to growing the KB in areas of primary expertise. Become an expert on apps and app publishing. Work as part of a team to ensure that SLAs are met and continually improved upon.

Field Applications Engineer

Ouster
San Francisco
1 week ago
The Ouster Field Applications Engineer understands how our customers want to use our sensors and helps them conceptualize and bring to life integrated systems using Ouster’s LIDAR. This is a multifaceted role and an opportunity to gain broad exposure to the business with extensive responsibility. The Field Applications Engineer's singular focus is on the successful integration and application of Ouster’s sensors in a myriad of customer-use cases.

Field Applications Engineer - APAC

Ouster
San Francisco
1 week ago
The Ouster Field Applications Engineer understands how our customers want to use our sensors and helps them conceptualize and bring to life integrated systems using Ouster’s LIDAR. This is a multifaceted role and an opportunity to gain broad exposure to the business with extensive responsibility. The Field Applications Engineer's singular focus is on the successful integration and application of Ouster’s sensors in a myriad of customer-use cases.

Project Manager

Wish
San Francisco
1 week ago
Wish has a great opportunity for a Logistics Technical Support Lead to help facilitate communication with our logistic vendors in Asia, US and Europe from both operational and technical perspectives. This person will manage and support the 3rd party shipping carriers and 3PL warehouse vendors, and in-house WishPost and FBW to ensure that API integration engineering flows and operations go smoothly.

Technical Account Manager

Shippo
San Francisco
1 week ago
We are looking for a qualified Technical Account Manager (TAM) to manage customer relationships and address customers’ technical needs. As a TAM, you will engage directly with the customers to provide technical guidance and services before and after on-boarding, resolve issues, and if needed, manage the escalation to our Support Engineering Team or Engineering Directly. You will also be an advocate for our customers’ needs and provide feedback internally to inform and help decide the product vision and roadmap. 

Technical Support Specialist II

PagerDuty
San Francisco
2 weeks ago
PagerDuty is looking for Technical Support professionals to help our users when they contact our customer support. Your responsibilities will include technical support, billing, and some occasional sales inquiries as well. We pride ourselves in providing amazing support to our rapidly growing customer base. We strive to be very responsive and to go above and beyond for our customers. We measure our customer support success in terms of how responsive we are and how many expressions of love we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers, even while the company scales in size

Support Specialist

Ironclad, Inc.
San Francisco
2 weeks ago
Provide responsive and exceptional support to new and existing customers via email, chat, and phone. Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering. Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience. Identify and author knowledge base articles for product features and FAQ's and how-to. Leverage your customer interactions to help improve product roadmap and customer experience. Develop and document best practices for support process improvements and triaging of product feedback and enhancements.

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