San Francisco Tech Jobs and Startup Jobs

40

Support Engineer

CircleCI
San Francisco
10 hours ago
As a Support Engineer, you are responsible for providing world-class post-sales technical leadership to our client base. Working directly with customers, the authority on both the CircleCI platform and continuous integration and deployment as a general practice will fall on you. Finally, as part of the Customer Engineering organization, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers’ success with CircleCI. You will be the main point of contact for technical questions and requests for assistance that our customers register in our support ticketing system. You will work with the rest of the Support team to build out and cultivate our support operations, and help to establish a customer community to enhance the experience of our customers. For this job you will need to have a strong technical capability along with a strong self-starting, dedicated mentality and the ability to maintain empathy for customers. You’re going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with. 

Support Engineer

CircleCI
San Francisco
10 hours ago
As a Support Engineer, you are responsible for providing world-class post-sales technical leadership to our client base. Working directly with customers, the authority on both the CircleCI platform and continuous integration and deployment as a general practice will fall on you. Finally, as part of the Customer Engineering organization, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers’ success with CircleCI. You will be the main point of contact for technical questions and requests for assistance that our customers register in our support ticketing system. You will work with the rest of the Support team to build out and cultivate our support operations, and help to establish a customer community to enhance the experience of our customers. For this job you will need to have a strong technical capability along with a strong self-starting, dedicated mentality and the ability to maintain empathy for customers. You’re going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with. 

Support Operations Lead, Trust and Safety

Quizlet
San Francisco
14 hours ago
We are seeking a Support Operations Lead to specialize in Trust and Safety (T&S) operations within the User Operations team. This area of operations includes direct user support via email on topics related to T&S, content moderation, spam, and other compliance- and safety-related tasks. All of these activities promote user safety and positive user experiences while maintaining compliance with external and internal standards. This role will report to the Director of User Operations while working closely with the Support Operations Manager on procedures and resourcing. Additionally, the Support Operations Lead will partner with the Head of Trust and Safety to align on the policies applied in the operations realm.

IT Support Administrator

Instawork
San Francisco
1 day ago
We are currently seeking an IT Support Administrator based out of our SF office. You’ll be responsible for providing stellar front line support for technical issues across all our offices. You will help foster a highly productive and secure work culture as it relates to technology systems, tools, audio/video, employee on/off-boarding and more. This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

Product Support Specialist

Figma
San Francisco
2 days ago
As a member of our Product Support Team, you’ll be on the front lines helping to ensure those great experiences happen every day. Engaging with our customers requires critical thinking, an investigative mindset and impeccable communication skills. We’re looking for a team player who is technically inclined, eager to learn about design tools, and comfortable working in a startup environment where there are a lot of hats to wear. 

Contact Center Production Support Analyst

TripActions
San Francisco
3 days ago
We are looking for committed Contact Center Production Support Analyst to assist with the ongoing support of the omni-channel technology solutions for our Customer Support Contact Center, that support the TripActions app used by thousands of travelers on a daily basis. Provide Production Support and Operations for the Contact Center Routing Environment for Voice and Chat via Twillio, WFM and Voice Analytics platforms.You will work closely with a set of talented engineers, product managers, designers and data scientists to identify customer needs and build innovative solutions to solve them.

Technical Support Specialist I

PagerDuty
San Francisco
3 days ago
PagerDuty is looking for Technical Support professionals to help our users when they contact our customer support. Your responsibilities will include technical support, billing, and some occasional sales inquiries as well. We pride ourselves in providing amazing support to our rapidly growing customer base. We strive to be very responsive and to go above and beyond for our customers. We measure our customer support success in terms of how responsive we are and how many expressions of love we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers, even while the company scales in size

Senior Technical Support Engineer (Windows+IAM)

OneLogin, Inc.
San Francisco
3 days ago
Apply specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex environments. Effectively communicate procedural and technical issues to internal and external customers/stakeholders. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Manage own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.

IT Ops Support Engineer

App Annie
San Francisco
3 days ago
This position involves a multitude of operational and project based tasks such as supporting SasS based applications, remote troubleshooting, provisioning/deprovisioning accounts, training on applications and security practices, automation, and documentation on tasks. You will help install, configure, upgrade and troubleshoot hardware and software issues. Daily duties can consist of prioritizing, routing, recommending, and resolving all incoming internal technology support incident and requests.  To succeed in this role, you should have a CAN-DO attitude along with a natural problem solving ability. You must be forward thinking, solution and results oriented. You should always be striving to ensure great customer satisfaction and thinking of ways to make the user experience better for the business. 

Support Engineer (Tier 2/3 Support) - SF/Bay Area

Figma
San Francisco
5 days ago
We’re looking for an experienced Support Engineer (Tier 2/3 Support) to join our growing Product Support Team. As Figma’s first Support Engineer you will work closely with our customers, our support team, and our engineers. You will help our support team troubleshoot escalated issues and act as a liaison between support and engineering.  In addition, as our support team grows, we will need tools that empower us to take quick action based on real-time feedback from users and deliver a great support experience. Your technical skills will allow you to take ownership of improving our internal support tools and operational processes. Over time, you will help us integrate our existing support stack with other internal systems, as well as 3rd party services, and be a champion for secure and scalable internal development practices.

Executive IT Support Specialist

Ripple
San Francisco
5 days ago
Provide prompt technical, “White-Glove” response to executives, and their support teams, along with other VIP team members and upper management. Own the executive support process and procedures. AV Support for Executive meetings, including presentation setup and video conferencing. Provide technical leadership and act as a technical escalation point to the global IT Support team. Gave technical coaching and mentoring to junior team members. Work on a range of support-related projects. Provide front-line IT support to employees via walk-ups, tickets, and chats.

Technical Account Manager

Shippo
San Francisco
6 days ago
We are looking for a qualified Technical Account Manager (TAM) to manage customer relationships and address customers’ technical needs. As a TAM, you will engage directly with the customers to provide technical guidance and services before and after on-boarding, resolve issues, and if needed, manage the escalation to our Support Engineering Team or Engineering Directly. You will also be an advocate for our customers’ needs and provide feedback internally to inform and help decide the product vision and roadmap. 

Technical Support Specialist II

PagerDuty
San Francisco
6 days ago
PagerDuty is looking for Technical Support professionals to help our users when they contact our customer support. Your responsibilities will include technical support, billing, and some occasional sales inquiries as well. We pride ourselves in providing amazing support to our rapidly growing customer base. We strive to be very responsive and to go above and beyond for our customers. We measure our customer support success in terms of how responsive we are and how many expressions of love we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers, even while the company scales in size

Support Specialist

Ironclad, Inc.
San Francisco
6 days ago
Provide responsive and exceptional support to new and existing customers via email, chat, and phone. Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering. Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience. Identify and author knowledge base articles for product features and FAQ's and how-to. Leverage your customer interactions to help improve product roadmap and customer experience. Develop and document best practices for support process improvements and triaging of product feedback and enhancements.

Support Engineer

App Annie
San Francisco
6 days ago
Become the expert on the App Annie product offering, you will know the edge cases, all the tricks and how to get the most out of our products and applications. Serve as a first line of contact for our user base. Provide customers with Technical Support for all of our product offerings. Communicate with users to accurately and efficiently diagnose the causes of reported problems. Accurately track and document all incident information in the Corporate CRM system and bug tracking system. Properly escalate unresolved issues to appropriate internal teams and accurately. Provide engineers with information required to resolve client issues. Provide prompt and accurate information to customers regarding the status of an open case. Leverage the Knowledge Base (KB) to speed up resolution. Contribute to growing the KB in areas of primary expertise. Become an expert on apps and app publishing. Work as part of a team to ensure that SLAs are met and continually improved upon.

T-SQL Development Support Engineer

WideOrbit
San Francisco
1 week ago
Our customers’ satisfaction with our service is a critical part of WideOrbit’s success. When our customers have a technically complex situation that can’t be solved with our first line of support, they depend on our Development Support team. As a Development Support Engineer, you are the bridge between our non-technical customers and our highly skilled Development Support team. You are a fearless learner and a puzzle solver who is comfortable asking lots of questions and working in the unknown. If you’re looking for an opportunity to leverage and grow your strong technical and interpersonal skills and you might have an interest in software development in the future, this could be the opportunity you're looking for!

Technical Support Engineer

Front
San Francisco
1 week ago
As a Technical Support Engineer in our San Francisco office, you will play a critical part in streamlining our procedures to resolve issues more quickly. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.

Senior Technical Support Engineer

Sense
San Francisco
1 week ago
Become a product expert and assist customers with adoption of Sense products and applications. Query event logs to track down email and SMS delivery errors . Map customer candidate databases to Sense data model to ensure proper data definitions and fix as needed. Directly query customer databases to compare results. Search and monitor application errors to solve customer bugs. Directly work on AWS servers to understand and fix errors. Write and run scripts to setup data and sample content in customer accounts for pre and post sale. Build out technical support process and playbook as the team grows. You'll be the first hire on this team. Partner with Customer Success Managers, closely monitoring accounts and creating health reports to identify trends and eliminate risk of attrition. Collaborate with the engineering team to ensure customer issues and opportunities are escalated and addressed as needed. Collaborate on product roadmap to prioritize bugs and features..

IT Systems Administrator

Pocket Gems
San Francisco
1 week ago
As Pocket Gems’ IT Systems Administrator, you will be responsible for addressing our company’s individual and collective IT needs. You will join a three-person team and be responsible for supporting our network and device management infrastructure, managing and automating our internal helpdesk, and improving internal processes. You should be extremely flexible, ready to tackle new challenges, comfortable working in a startup environment, and a great team player eager to collaborate and innovate within the mobile entertainment industry. 

Desktop Support Administrator

PagerDuty
San Francisco
1 week ago
Proactively address issues by building out processes and automation. Provisioning equipment for the San Francisco office. Maintaining and improving office communications infrastructure like telephones, video conferencing, internet connections, and office networking. Maintaining and running productivity tools like a wiki (Confluence), a bug tracker (Jira), and other SaaS based tools. Making sure that everyone has the access they need to their email, calendar, and other tools.

San Francisco Startup GuidesSEE ALL

LOCAL GUIDE
Top Data Science Jobs in San Francisco
LOCAL GUIDE
Top Software Engineer Jobs in San Francisco
LOCAL GUIDE
Best Companies to Work for in San Francisco