San Francisco Tech Jobs and Startup Jobs

24

IT Helpdesk Manager

Coursera
San Francisco
16 hours ago
We are looking for an great HelpDesk Manager to join our growing IT Team! You will be responsible for leading our amazing technical support team to provide excellent customer service and resolve all technical issues both domestically and internationally.

Network Support Engineer

Cisco Meraki
San Francisco
2 days ago
+53
As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.

Technical Support Engineer, SF

Mapbox
San Francisco
3 days ago
Break down complex customer questions into manageable pieces, dive into the Mapbox stack to find the answers to those questions, and craft concise and friendly responses. Work with our engineering and documentation teams to ensure our product documentation and code examples are up to date and accurate. Work with the rest of the Mapbox support team to ensure we’re consistently delivering high-quality support to our customers. Aggregate user feedback and turn it into actionable next steps for Mapbox product engineers. Monitor our public GitHub repositories to track open issues and assist Mapbox users and contributors as needed  Be part of the on-call rotation.

Senior Technical Support Engineer

Sense
San Francisco
4 days ago
Become a product expert and assist customers with adoption of Sense products and applications. Query event logs to track down email and SMS delivery errors . Map customer candidate databases to Sense data model to ensure proper data definitions and fix as needed. Directly query customer databases to compare results. Search and monitor application errors to solve customer bugs. Directly work on AWS servers to understand and fix errors. Write and run scripts to setup data and sample content in customer accounts for pre and post sale. Build out technical support process and playbook as the team grows. You'll be the first hire on this team. Partner with Customer Success Managers, closely monitoring accounts and creating health reports to identify trends and eliminate risk of attrition. Collaborate with the engineering team to ensure customer issues and opportunities are escalated and addressed as needed. Collaborate on product roadmap to prioritize bugs and features..

Data Product Specialist

UJET
San Francisco
4 days ago
We are looking for an experienced data product support specialist to join our team. You will be on the front lines helping to ensure our customers are successful at getting the maximum value from our data products. Engaging with our customers requires a capable analytical mindset, problem solving ability, and great communication skills. We are looking for a team player who is analytical, technically inclined and excels at cross functional collaboration. Our culture is high energy, with a true cross functional team focus on customer success. Our office is located in the heart of San Francisco’s SoMa District.

Technical Account Manager

Shippo
San Francisco
4 days ago
We are looking for a qualified Technical Account Manager (TAM) to manage customer relationships and address customers’ technical needs. As a TAM, you will engage directly with the customers to provide technical guidance and services before and after on-boarding, resolve issues, and if needed, manage the escalation to our Support Engineering Team or Engineering Directly. You will also be an advocate for our customers’ needs and provide feedback internally to inform and help decide the product vision and roadmap. 

Technical Support Engineer

Domino Data Lab
San Francisco
4 days ago
Give great help to customers who send in questions or report problems. Configure the Domino platform to enable users. Diagnose and resolve production problems. Surface issues to Product and Engineering teams to improve the product.

Sr Manager Support Operations

Udemy
San Francisco
4 days ago
+29
Udemy is looking for a strategic thinker and seasoned customer programs leader to serve as our Sr. Manager, Support Operations. This is a unique role that blends strategy with operations. The Sr. Manager, Support Operations will be responsible for strengthening and growing existing global support operations and designing and implementing scalable new customer programs, which will drive value for our instructors and students, as well as for Udemy. This person will be responsible for the performance of our technical operations, business insights, quality and training programs. This is a management role. You will be responsible for a team that runs scalable customer support programs across numerous segments and geographies. This critical role is integral to Udemy’s success in Operational Excellence by managing the team that enables optimal performance.  

Senior IT Support Engineer

Technical Support Specialist

Lever
San Francisco
4 days ago
As a Technical Support Specialist on the Customer Support Team at Lever, you will provide the highest level of support to every customer, both internal and external, through every interaction. You will work closely with the rest of the Customer Experience and Solutions team to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technical resources for data management for the Customer Experience and Solutions team, and act as an escalation point for the rest of the Customer Support team for technical issues. Help us keep pace with our fast-growing list of customers including Lyft, Quora, Hot Topic, Shopify, and Netflix.

IT Support Specialist

Airtable
San Francisco
4 days ago
The IT department at Airtable is seeking an IT Support Specialist which is a hands-on position responsible for supporting Airtable employees’ IT needs. This position would provide general technology support including all computers, software, A/V equipment, and peripherals. The ideal candidate should have experiencing supporting Mac OSX users. Support would be handled both face-to-face as well as with our remote staff members. This is a Tier 1 position with room to grow.

PLM Applications Support Engineer

Zoox
San Francisco
5 days ago
This position is responsible for PLM (Product Lifecycle Management) development. This person should be able to perform configuration, customization and support CAD integrations to 3DExperience (3DX)/Enovia applications and assist customers with proper usage of 3DX PLM software.

Application Support Manager

Service Desk Manager

Aura
San Francisco
1 week ago
The Service Desk Manager will manage the performance of service desk associates and support clients (internal and external); ensuring service levels are achieved. They will ensure that customer and partner expectations are met or exceeded. They’ll be responsible for ensuring the staff is meeting and exceeding expectations in their performance, meeting defined metrics/benchmarks, and standards and processes are followed to provide effective service. 

Support Manager

Chorus.ai
San Francisco
1 week ago
We’re the future of sales intelligence and the home for all sales, enablement, and operations leaders that strive to be growth catalysts. We are looking for a Technical Support Engineer who will take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. The Support Engineer will also champion knowledge documentation so customers can self-solve questions.

Senior Incident Response Engineer

Carta
San Francisco
1 week ago
Carta’s Security Operations Team (or Blue Team) is responsible for tools used to protect our company, providing actionable threat intelligence, and managing detection and response activities. The Staff Incident Response Engineer supports this by working across the organization to refine the logging standards, ensure correct logs are collected, manage our SIEM, and continuously improve the response plan using tabletop exercises. 

Support Engineer (SF)

Bolt
San Francisco
1 week ago
Support Engineers are critical contributors to customer success, ensuring prompt and effective resolution of our customers’ technical issues. Your excellent communication, coding, and problem-solving skills will build trust in our product and team, helping Bolt develop a reputation across the industry for our world-class customer service. You’ll also be an advocate for the customer internally, leveraging your unique view of our merchant experience to influence improvements across the organization. You’re a great fit for the role if you enjoy the thrill of resolving a diverse range of requests, love to learn, and are highly motivated to deliver exceptional customer outcomes.

Support Operations Manager

Plaid
San Francisco
1 week ago
The Support Operations Manager will optimize the staffing and structure of our Support team, standardize metrics and performance criteria, remove friction in our systems, and own strategic planning and OKR development. You will also lead key business initiatives that will impact the future of how our Support organization operates, including but not limited to self-service support, scaling support for our consumer business, and international expansion.

Support Specialist

Head of Developer Success

Skillz
San Francisco
1 week ago
The Head of Developer Success has a wide ranging charter to positively impact the success of Skillz over the long term. A stickler for detail and a strong process leader, one vector of success for this person will be gauged on their ability to smoothly integrate and onboard new developer titles into the Skillz stable of mobile Esports games. The second vector of success will be determined by their systematic approach to optimizing these games for long term, outsized, monetization as well as the health of the developer relationships and the Skillz developer community at large.

Trust & Safety Specialist, Critical Escalation…

Instacart
San Francisco
1 week ago
Resolve customer & shopper account issues through timely email responses. Conduct investigations to detect misconduct and fraudulent behavior. Complete live/ historical data reviews with detail-oriented approach. Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements.

Support Engineer

Nylas
San Francisco
2 weeks ago
+35
Nylas is looking for an intelligent, diligent, and results-driven individual to join our customer support team. Hundreds of businesses rely on the Nylas Cloud APIs to power their products, and your role will be critical in ensuring their sustained growth and success. You'll work with startup leaders and top technical talent within our industry to help them build robust applications using Nylas APIs.

IT Support Technician

Hinge Health
San Francisco
2 weeks ago
+23
We are seeking a bright, adaptable, and hardworking applicant to work at our corporate location in San Francisco, CA as an IT Support Manager. We treat Hinge Health employees as our customers and provide timely, accurate, and professional support. A successful IT Support Technician excels in a fast-paced, team environment and possesses excellent communication skills. We’re looking for an individual with a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

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