San Francisco Tech Jobs and Startup Jobs

96

Customer Operations Specialist

Lever
San Francisco
19 hours ago
As Customer Operations Specialist, you will partner with the Customer Experience and Solutions leaders, as well as Product Operations, to provide an amazing change management experience for our customers, while ensuring our internal teams are ready as well! You will work with our Support and Success teams to ensure that we are providing efficient and complete resolution for Lever customers, both internal and external; maintaining high levels of customer satisfaction; deepening the level of engagement by our customers with all the Lever products they use; and providing proactive change management opportunity as the Lever Product continues to evolve. You will use data to inform business decisions around customer communications and education. You will work directly with Customer Success leadership to create and manage campaigns, deepening the adoption of Lever for our customers.

Renewals Specialist

Optimizely
San Francisco
19 hours ago
+34
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Customer Success Manager

Synapse
San Francisco
19 hours ago
Interact with clients and build relationships with them while ensuring their needs are being met. Oversee a team of customer service tea members (platform and end-user support) and ensure they are providing an exceptional customer experience. Develop and oversee the implementation of customer service protocols. Resolve complex customer and/or platform concerns or disputes in a professional manner. Keep records and documentation of client interactions for training purposes. Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement. Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them..

Customer Success Manager

Rippling
San Francisco
19 hours ago
Manage the customer relationship post-implementation. Deeply understanding your customers’ use cases. Consult with customers on Rippling platform administration and best practices. Support customer change management plans and execution. Manage support escalations and critical issue triage. Own the renewal process. Develop best practices and customer enablement materials. Work closely with Sales and Marketing to celebrate customer champions and expand Rippling services at current accounts. Work closely with Product, Engineering, and Product-Marketing to improve the product and launch new features and verticals. Pitch in on all sorts of things – nothing is not your problem!.

Customer Success Manager - Scale

Amplitude
San Francisco
20 hours ago
Manage a large portfolio of customers and assist with scalable programs and campaigns (part of Customer Success Scale team). Be responsible for helping drive value and results within our small business accounts. Ensure a successful end to end post-sale customer experience.

Head of Global Professional Services

Customer Success Manager - Enterprise

Senior Customer Success Manager

Senior Customer Operations Manager

Lever
San Francisco
20 hours ago
As a member of the Revenue Operations team, you’ll be instrumental in supporting our quickly growing Customer Experience and Solutions organization (“CXS”) and building out the systems and processes that will drive Lever to the next level. Every day will bring new challenges and require cross-functional collaboration to solve problems like owning and improving our professional services tracking and delivery, gross margins, renewal forecasting process, balancing account portfolios across the team, analyzing customer metrics and renewal performance, and enabling our team to keep customers happy.

Quoting Associate

Tempo Automation
San Francisco
20 hours ago
We are seeking a Quoting Associate to join our Quoting Team, which is responsible for producing accurate and timely quotes while collaborating with other customer-facing teams, focused on the successful execution of the RFQ process. You will work in a fast-paced, dynamic environment and with some of the most innovative brands across aerospace & defense, medical devices, automotive, consumer electronics and industrial sector. This is a highly visible role with tremendous potential for career advancement and growth.

Vice President of Customer Service

Udemy
San Francisco
1 day ago
+29
ABOUT THE ROLE: Today Udemy relies on over 120 people around the world to provide support to our global customer base: more than 40 million students, 50,000 instructors, and 4,000 corporate customers. We are looking for a seasoned customer experience leader and stellar manager to take our global customer operations to the next level. You would manage our Customer Support and Trust and Safety teams and report to an SVP or C-Level member of our

Channel Customer Success Manager, Japanese Market

Support Engineering Manager

Nylas
San Francisco
1 day ago
The Nylas APIs make it an order of magnitude easier for companies to add email, calendar, and contacts integrations to their apps. We wrap protocols, unify all providers, and index TBs of data. By being at the core of business to business communication, scheduling, and contacts, we accelerate productivity and collaboration.    About the Role Nylas is looking for an intelligent, ambitious and energetic individual to help lead our frontline

Support Engineer

Nylas
San Francisco
1 day ago
The Nylas APIs make it an order of magnitude easier for companies to add email, calendar, and contacts integrations to their apps. We wrap old protocols, unify all providers, and index TBs of data. We save customers months of dev time and unlock the richness of email data. By being at the core of business to business communication, scheduling, and contacts, we believe we can accelerate the productivity of work. We believe in making the best place

Senior Manager, Customer Experience

DoorDash
San Francisco
1 day ago
Our team is looking for a Manager to help our customer support team scale to meet the rapid growth of our international last-mile logistics platform. This person will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems. In this role, you’ll be a strategic problem solver, responsible for ensuring that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience.

Merchant Success Associate

Restaurant Success Associate, Caviar

Director of Customer Success

RideCell
San Francisco
1 day ago
Serve as the account owner of all client(s). Serve as the leader of client engagements involving technology implementations. Deploy strategy to help customers adopt and see the value of Ridecell software ultimately leading to high customer satisfaction. Develop and maintain key relationships with senior level clients. Direct the strategic planning and execution of presentations, plans and concepts. Manage senior-level Client Engagement leaders who manage the day-to-day work on each implementation. Ensure service levels and tactics are keeping with strategic goals. Keep current on industry trends, news and happenings and bring innovative concepts forward. Develop, investigate and initiate opportunities and partnerships. Communicate client requests and information to the appropriate agency departments and individuals. Manage resource needs across all service lines (technology, creative, project management, etc.) to meet launch dates on time and on budget. Leverage data and insights to drive strategic recommendations to client.

Client Services Trainer

Quantcast
San Francisco
1 day ago
As a Senior Trainer, you will execute a complete Client Services training program and form a CS Academy with the aim to develop and certify all CS employees. You will be responsible for all aspects of CS training and performance mentorship for our global CS team, and will work with both new hires and the existing CS team to build out their industry knowledge and campaign management and client interaction skills.

Startup Success

Plaid
San Francisco
1 day ago
You will be responsible for working directly with developers to help them create the applications that will empower businesses and consumers with their financial data. You will be the primary point of contact for our customers and will work with them on all stages of integrations, scaling, and product expansion. As part of Growth’s Startup Team, you’ll be working with our earliest and highest-potential customers, and be responsible for nurturing those relationships so they continue to grow successfully with Plaid.

Growth - Commercial

Customer Success Manager

People.ai
San Francisco
1 day ago
As an Enterprise Customer Success Manager (CSM) you will work with our largest, most strategic, and important customers to ensure they significantly improve their business using our software. You are a dynamic, thoughtful professional who builds strong relationships with ease and is looking for a career-defining new challenge. If that describes you and you meet the requirements outlined below, we'd love to hear from you!

Customer Success Manager

Segment
San Francisco
4 days ago
The Customer Success team at Segment plays a pivotal role with our business tier customers. The team is responsible for orchestrating the customer relationship, driving effective product adoption and advising on tools within our ecosystem to ensure customers are getting value and deriving success from our platform. The Customer Success Manager in San Francisco is a perfect role for someone who has some technical expertise, lives on the front line of the data and analytics industry, and wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining technical concepts? Do you want to work closely with big-name companies to provide expert advise and solve some of their toughest problems? If so, you may be the Customer Success Manager we’re looking for!  

Enablement Manager, Customer Success

Sr. Customer Success Manager, Enterprise Accounts

Customer Success Specialist

Sensor Tower
San Francisco
4 days ago
+24
As a Customer Success specialist, you’ll be our front-line in on-boarding and supporting our enterprise customers. You’ll play a critical role in ensuring customer success by collaborating with and supporting cross-functional teams across the organization.  You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies. We see this position as an entry point to our Sensor Tower team and are looking for individuals that strive to see career progression within our organization.

Vice President & General Manager of Customer R…

Rocket Lawyer
San Francisco
4 days ago
We're looking for a Vice President & General Manager of Customer Retention to lead our subscriber retention and growth efforts, increasing the lifetime value of our customer base and creating higher customer engagement by developing and executing global programs. As VP & GM, Customer Retention you will lead a team focused on growing and optimizing our consumer and small business customer subscriber base. You will use your expertise in customer engagement and retention to drive Rocket Lawyer's retention strategy, employing a data-driven, strategic mind-set to rapidly develop plans, measure results, and iterate. This role requires strong cross functional leadership with product, design, operations and analytics teams in order to deliver orchestrated customer experiences that create value for our customers and extend paid subscriber lifetime value.

Customer Success Manager

RideCell
San Francisco
4 days ago
Ridecell’s Customer Success Manager is a true customer advocate - growing customer relationships from implementation, throughout each lifecycle phase. CSMs serve as the primary liaison between the internal RideCell team and external stakeholders. They are able to identify, rationalize and communicate customer needs and problems. They are able to empathize, mentor and problem-solve in any circumstance. The ideal candidate is enthusiastic, tech savvy, and passionate about providing an exceptional experience for every customer.

VP of Customer Success

Rescale
San Francisco
4 days ago
As the VP of Customer Success, you will have ownership and responsibility for the post-sale customer experience for Rescale’s fast-growing customers base. This includes all customer journey activities, including new customer onboarding, initial value realization, ongoing value delivery, and account renewals. It also includes all customer support functions, including technical support, product support, and other customer support needs. 

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