San Francisco Tech Jobs and Startup Jobs

92

Maker Success Manager

Faire
San Francisco
9 hours ago
We are looking for a customer-oriented manager who will develop the policies, processes, and programs that will make our makers successful. You will be managing thousands of makers who vary by category, size, and lifecycle (from new to established brands) across their Indigo Fair experience (from onboarding onwards). You will be directly responsible for setting up these small artists and artisans for success and ensuring they can leverage technology to enable/ support their passion: designing and making great products. You will be critical during this foundational stage of the company, and instrumental in making Indigo Fair the de-facto platform of choice for makers to distribute their products wholesale.

Director of Customer Success

ValiMail
San Francisco
13 hours ago
· As Director of CS you will work with your managers to oversee daily activity of the Customer Success teams. · Work with team to prepare budgets and other organizational reports as needed. · Collaborate with team members in defining targets and ensure their teams are meeting department goals and company objectives . · Collaborate with team in reviewing working practices to ascertain high customer satisfaction. · Work with team to establish process to mitigate program management delivery and implementing identified, received, documented, distributed, and corrected or fulfilled. · The director will ensure that team will support delivery to vendors to ensure value is being obtained and contributes positively to operational efficiency and customer experience. · Work with the team to support service level agreements, performance metrics, and management reports. · Leads team to project staffing levels, processes, and procedures as appropriate to support service level commitments. · Work with team members to maintain technical support training programs for new Technical Support teammates.

Customer Success Engineer (US Citizen)

Rescale
San Francisco
13 hours ago
We are looking to add a Customer Success Engineer to our team in North America! As a Customer Success Engineer, you are a credible technical advisor of named Rescale customers. You will work closely with customers and internal teams to deliver the best cloud HPC experience to the users. You enjoy building meaningful relationships and go above and beyond for the customers. Due to federal data, must be a US Citizen.

Director, Customer Success

Komodo Health
San Francisco
1 day ago
Our Life Sciences team is seeking a talented and high-performing Director of Customer Success to grow, manage, mentor, and motivate a high-performing regional Customer Success team. This role is highly visible internally and externally and will work closely with a team of Customer Success Associates, Senior Associates, Managers, and Senior Managers to ensure successful deployment, adoption, and utilization of Komodo’s products and services, delivering significant value to our customers and ensuring the ongoing renewal of our partnerships. The role requires a thorough knowledge of the needs of life sciences customers in Medical Affairs, Clinical Operations and Commercial organizations. This individual will have proven success leading Customer Success or Services teams that serve life sciences clients in a fast-paced, highly cross functional environment.

Customer Success Associate (West)

Customer Success Manager (San Francisco)

Senior Customer Success Manager

Scout RFP
San Francisco
1 day ago
+15
Scout RFP is looking for a highly motivated individual to join its Customer Success team to help clients achieve their goals with the Scout product. Strategic Customer Success Managers oversee our Enterprise customers throughout their lifecycle, including supporting their initial onboarding, presenting Scout RFP to customer users for expansion and training, and strategizing with decision makers and champions to determine how Scout can drive optimum value for their team. You will be a strategic and trusted advisor to Scout’s largest enterprise customers, discovering their business needs and pains, and coaching them on how to resolve those within Scout.

Customer Success Manager

Scout RFP
San Francisco
1 day ago
+15
Scout RFP is looking for a highly motivated individual to join its Customer Success team to help clients achieve their goals with the Scout product. Customer Success Managers oversee our customers throughout their lifecycle, including onboarding new accounts, presenting Scout RFP to customer users for training, and strategizing with decision makers and champions to determine how Scout can make their teams as efficient as possible. You will play a vital role in how customers perceive Scout.

Customer Success Manager- Design, Hardware, and Te…

Indiegogo
San Francisco
1 day ago
The Customer Success Manager's (Campaign Strategist) primary focus is to provide strategic consultation to help entrepreneurs within Indiegogo’s Technology vertical meet and exceed their campaign goals. You will be responsible for delivering tailored advice and providing general account management while serving as an internal liaison and product expert between cross-functional teams at Indiegogo. Campaign Strategists work in close collaboration with our sales, growth, marketing and product teams. 

Senior Director of Client Success

HouseCanary
San Francisco
1 day ago
Drive increased cross-sell, upsell, and renewal revenue, along with strong NPS scores, and customer referenceability. Oversee client operations and serve as primary point of contact. Build and mentor a client success team. Partner cross-functionally to organize internal resources to solve client business challenges. Own a book of high-value customer accounts (new and existing) to oversee platform training and adoption, along with the development of best practices. Develop and execute customer success plans, and track and report on key metrics for customer adoption and success. Become a subject matter expert on HC product offerings and services. Communicate product, service and industry updates to clients.

Merchant Success Associate

DoorDash
San Francisco
1 day ago
We are looking for an Merchant Success Associate to partner with our highest revenue driving merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to scale our last-mile logistics platform. As a Merchant Success Associate, you will play a crucial role within the Customer Experience team by providing our merchants with day to day support as well as focusing your efforts on ensuring overall Merchant success. You will have the opportunity to build long-lasting relationships with our Merchants through excellent customer service, relationship management and strategic problem solving. You will be analytical, have a demonstrated experience delivering effective execution and communication, and be excited to tackle one of our most challenging problems.

Senior Manager, Customer Experience

Restaurant Success Associate, Caviar

Associate, Merchant Operations

Customer Success Manager

Demandbase
San Francisco
1 day ago
The Demandbase Customer Success Manager (CSM) is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live, time to value, and providing B2B digital business expertise. The CSM must be comfortable selling, consulting, and negotiating with Director, C, and VP level executives and possess a solid foundation and understanding of their business objectives. The CSM will articulate value and demonstrate how Demandbase solutions will enable our customers to achieve these objectives. The CSM will inspire and guide customers towards adoption of the Demandbase platform.

Customer Success Manager - SMB

Chorus.ai
San Francisco
1 day ago
Maintain ownership of a portfolio of customers, developing new relationships while supporting existing teams to ultimately drive adoption and retention of Chorus across their organization. Advise and oversee customer onboarding, training and delivery of best practices to continually drive business value and return on the customer’s investment. This includes gathering their goals, setting success metrics, prescribing the right strategy and overseeing the implementation of Chorus. Coordinate and deliver basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability. Increase customer retention and adoption rates by conducting regular check-in calls, delivering high quality QBRs and EBRs, obsessing over customer goals, strategy and outcomes.

Senior Customer Success Manager

App Annie
San Francisco
1 day ago
As a Senior Customer Success Manager at App Annie, you will be responsible for a defined set of customers and will be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. You will engage deeply our customers to understand their workflow, pain points and how they can drive business value while leveraging App Annie.

Customer Education Manager

App Annie
San Francisco
1 day ago
Collaborate with global sales and customer success leadership, as well as other key stakeholders, to design a robust and adaptable curriculum that will provide customers with an engaging onboarding and continuing education experience. Execute on a user-journey based learning approach to ensure customers are leveraging the App Annie platform to deliver business value. Coordinate and deliver weekly webinars and/or workshops for customers focused on how they can utilize our solutions to succeed in their business . Design, produce and maintain customer-facing product and platform training videos using Camtasia or other video recording software. Launch and maintain customer education tools to scale our training programs . Support global customer education research initiatives by working with sales, product, and marketing teams to develop new training content and materials for our rapidly expanding products and strategies.

Customer Engagement Systems Lead

Airtable
San Francisco
1 day ago
Own our go-to-market systems to enable our understanding of a customer across their lifecycle and across the various ways that we may engage with them. Partner with other teams to establish the processes and technology necessary to scale our growth. Lead discovery, analysis, requirements definition, testing, and go-live support (during stabilization period) for customer-facing systems (including the likes of Salesforce). Own the requirements to ensure we are focused on delivering quality at speed. Work closely with business partners and external consultants to understand and refine requirements, objectives, and processes to drive strategic application efforts. Define functional requirements for complex, cross-functional work, conduct initial scoping and feasibility analysis, and partner with technical counterparts to refine technical specifications.

Customer Success Manager

Director of Customer Experience

Associate Customer Success Manager

Manager, Customer Success

Load 1 more jobs5 jobs at Airtable

Enterprise Customer Success Manager

Hover Inc
San Francisco
2 days ago
HOVER is seeking an Enterprise Customer Success Manager to join an expanding team based in San Francisco. The Customer Success team at HOVER plays a pivotal role with our Enterprise Partners. The team is responsible for driving effective sales alignment, product utilization, and advising on new features and functionality. We are part advocate, part detective, and use data driven recommendations to ensure customers are getting value from our platform. We serve as the trusted point of contact for our partnerships. 

Director of Customer Success

CrunchBase
San Francisco
2 days ago
We are looking for a high energy leader with director level experience driving customer success and operations within a data or SaaS company. In this leadership role you will lead our Customer Success and Customer Experience teams and will drive the efforts to provide the highest level of service to our customers. 

Customer Success Coordinator

Tempo Automation
San Francisco
2 days ago
As a Tempo Customer Success Coordinator you will be responsible for managing a high-value portfolio of innovative customers within the aerospace and defense, med tech, industrials and automotive industries and completely owning the customer experience post-order. 

Corporate Customer Success Manager

Amplitude
San Francisco
2 days ago
Gain a deep understanding of the business needs of your clients and create tangible, long term goals with clients. Lead the process for aligning the product executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes. Making sure that our enterprise customers are being successful in achieving their product goals.

Head of Professional Services

Growth - Commercial

Plaid
San Francisco
3 days ago
Plaid is looking for an experienced professional to facilitate our commercial relationships with some of the largest names in fintech and financial services. The right candidate has impeccable business instincts and can drive strong commercial outcomes that position our customers and Plaid for success. You will serve as a thought partner, contract facilitator, and at times, lead negotiator for major contract renewals and expansions. Your work is thoroughly impactful as you define our commercial terms with Plaid's B2B customers. You're motivated by tangible outcomes in win-win deals struck with customers. You'll also play the enabler for the broader Plaid Growth team. You will help craft repeatable, robust commercial processes for an increasingly global team to utilize, leading to more speed and consistency. You enjoy rolling up your sleeves and diving into data analysis to make more educated decisions and bring clarity to yourself and those around you. You're keen on transparency and visibility to enable sharper decision-making and organizational communication.

Startup Success

Head of Developer Success

Skillz
San Francisco
3 days ago
The Head of Developer Success has a wide ranging charter to positively impact the success of Skillz over the long term. A stickler for detail and a strong process leader, one vector of success for this person will be gauged on their ability to smoothly integrate and onboard new developer titles into the Skillz stable of mobile Esports games. The second vector of success will be determined by their systematic approach to optimizing these games for long term, outsized, monetization as well as the health of the developer relationships and the Skillz developer community at large.

Customer Success Manager

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