Senior Manager, Process Excellence
21 hours ago
Set the vision for support tooling and partner with operations, engineering, and executive partners to design and execute on a roadmap that gets us there.
Be a conduit between operations and engineering for continuous improvement and troubleshooting of tools-related issues.
Establish a culture of process excellence that enables the cross-functional team to iterate quickly and effectively.
Enable the support operations team to achieve business objectives that have direct financial impact to the business as a whole.
Run user research, usability studies, data-driven experiments to inform product direction.
Establish, monitor, and measure success metrics after launch; consistently integrate behavior data and customer feedback into key product decisions.
Communicate product plans, benefits and impact to all stakeholders.
Experience starting/scaling a successful startup from the ground up.
Strong interest in logistics, online-to-offline, on-demand services, transportation, marketplaces.
Avid DoorDash user.