Operations Jobs in San Francisco

178

Fraud Operations Manager

Chime
San Francisco
1 hour ago
+44
Identify, communicate, and own process improvements to enhance the productivity and effectiveness of your team. Work with Product and Program Managers to enhance our existing fraud tools and assess the impact and feasibility of new solutions. Hire, lead, coach, and evaluate members of your team to perform at a high level. Celebrate excellent performance and empower your team to improve areas of opportunity. Hire and train new team members as the business grows. Assess your team’s ability and progress toward achievement of performance goals. Regularly prioritize the highest impact initiatives, and communicate what needs to fall to management and stakeholders. Work with business leaders, third party partners, and analytics resources to identify fraudulent activity and develop solutions for mitigating it while minimizing false positives. Collaborate with our Machine Learning and Data Science teams to implement and iterate upon fraud labeling frameworks to feed model testing and refinement. Work cross-functionally with our Member Services Team to craft and iterate on our account suspension, account closure, and suspicious activity escalation protocols.

Materials Manager

Hinge Health
San Francisco
16 hours ago
+23
Manage the purchasing process for all key components. Ensure incoming materials and inventory are tightly controlled and tracked. Oversee suppliers’ inventory levels requires to fulfill our POs. Ensure that Hinge Health provides necessary approvals to suppliers. Troubleshoot and resolve any supply challenge on an ongoing basis.

Customer Success Specialist

Webflow
San Francisco
19 hours ago
+34
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Customer Success Specialist to help customers understand what’s possible with Webflow, and to make sure new users feel incredibly supported throughout their migration to Webflow and make sure our customers are successful with Webflow. 

Manager, Sales Planning & Commercial Operation…

App Annie
San Francisco
19 hours ago
Global Deal Desk Management – Lead a global team to support sales on pricing, deal structuring, product configuration, and business terms to drive velocity of our sales cycle. Own the end-to-end deal review process and ensure compliance with sales and business approval policies. Sales Compensation – Develop and manage variable sales compensation plans. Partner with Finance to drive accuracy and efficiency in payouts and compensation administration. Contribute to the development of bonus structures and spiffs. Planning & Forecasting – Partner with regional sales leadership teams as well as cross functional leaders (HR, Finance, etc.) to design the field quota/coverage model, drive the annual business planning process which includes defining coverage model, setting and deploying quotas, and leading critical sales planning initiatives. Sales Process – Improve efficiency for the sales organization by establishing processes, policies, change management protocol, business requirements, and data governance to ensure an A+ sales process. Identify and execute on sales efficiency initiatives and special projects.

IT Helpdesk Manager

Coursera
San Francisco
19 hours ago
We are looking for an great HelpDesk Manager to join our growing IT Team! You will be responsible for leading our amazing technical support team to provide excellent customer service and resolve all technical issues both domestically and internationally.

Business Systems Analyst (Technical)

Cisco Meraki
San Francisco
19 hours ago
+53
The Business Systems Analyst (BSA) acts as a liaison between Engineering and Operations functions to help build solutions needed to scale and support our teams. You will be responsible for translating business requirements into technical designs and tasks, as well as, working on projects to deliver technical solutions for our development team and systems.

Technical Marketing Engineer- MS Meraki Switch

Senior Wireless Firmware Engineer

Network Support Engineer

Executive Assistant - Product Management Leadership

Customer Success Manager

Customer Success Manager (Spanish Speakers)

Architect- Information Technology

Network Escalations Engineer

Administrative Assistant - Global Sales

Technical Marketing Engineer - Secure SD-WAN

Technical Marketing Engineer - MR Wireless

Load 8 more jobs12 jobs at Cisco Meraki

Voice Of The Customer Specialist, Cash App Operati…

Square
San Francisco
19 hours ago
We are looking for highly motivated and resourceful individuals to join the Voice Of The Customer (VOC) team at Cash App! As a Voice Of The Customer Specialist, you will act as a key touchpoint between Customer Operations and a given product workstream, such as peer-to-peer payments, banking, or investing. You’ll resolve customer and advocate pain points by embedding with your product team and working directly with disciplines like product management, engineering, and data science, as well as cross-functionally within Customer Operations. The role requires strong communication, prioritization and organization skills, experience with analytics and reporting, and a deep understanding of how product development and support teams can effectively collaborate to deliver an amazing customer experience. 

Customer Support Vendor Management Specialist

Wish
San Francisco
19 hours ago
Manage all vendor escalations within your area of expertise to drive the resolution of the problem. Liaise with internal departments as necessary to resolve escalated issues. Be the subject matter expert in one of four areas: Issue with Item/Return Process/Refund Escalation. Shopping & Order Updates/Delivery Issues. Account Issues. Payment & Checkout Issues. Coach agents in the area of your expertise. Report on and monitor metrics for agents in the area of your expertise. Create and maintain agent trainings and knowledge base entries via Guru.

QA Analyst, Customer Support

Wish
San Francisco
19 hours ago
As a Customer Support QA Analyst at Wish you will be responsible for the success of our Vendor QA Team. In addition, you’ll work cross functionally with internal teams to ensure that our vendors have the information and resources needed in order to improve their ability to support Wish’s customers in a delightful manner.

Business Systems Analyst - Product Operations

Collective Health
San Francisco
1 day ago
Manage operational processes, such as generation of coverage cards and related materials. Manage our user-focused database systems. Manage vendor relationships. Work with designers regarding the appearance of CH materials. Process and workflow definition and optimization. End-to-end analysis of systems and processes, identifying areas for improved efficiency, accuracy and scalability. Requirements definition, working with product managers, designers and developers to refine detailed specifications. Leading and participation in user acceptance testing. Prioritization of enhancements and projects. Organizational change management activities including development of training and adoption plans, communications and materials.

Administrative Assistant - Contract to Hire

Glu Mobile
San Francisco
1 day ago
This role will report directly to the Head of Revenue and includes managing schedules and calendars, preparing expense reports, coordinating studio meetings, and being the first point of contact for org requests. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.   An excellent Admin is, above all, an organized and competent professional with phenomenal communication skills. You will be comfortable dealing with people and able to carry out administrative and operational duties with accuracy and speed and all the while continuing to foster the culture of innovation and fun.

IT Service Delivery Engineer

Knotel
San Francisco
2 days ago
Working alongside our growing IT team, the Service Delivery Engineer’s primary responsibilities will include the implementation and oversight of projects and communication of IT services to prospective members in San Francisco. Ensuring Knotel exceeds our member’s expectations of providing a seamless transition into a new space is necessary to our success as we expand rapidly across the globe. This is a client-facing role that requires strong

Space Operations Manager

Knotel
San Francisco
2 days ago
The Space Operations Manager will be charged with operating our Member spaces, providing a seamless day-to-day for the companies across our San Francisco Knotel locations. S/he/they will develop vendor, facilities and customer management skills while building and delivering a dynamic, industry changing product. What You’ll Do Oversee the operation of at least two Knotel buildings Manage vendor activities ensuring that our spaces are clean and

Executive Assistant to Functional Leads

Nuro
San Francisco
2 days ago
Here at Nuro, we are looking for a sharp Executive Assistant to the Functional Leads who enjoys working in a constantly changing environment and streamlining a hectic day. In this important role, you will be working in a dynamic, start-up environment that will require you to interact and collaborate with executives, customers, board members, outside counsel and employees of all ranks. You will be working in a fast-paced, creative environment with passionate team members who are focused on quality and execution.

Manager, Safety Management System

Strategy & Business Operations Manager

Systems Engineer

Shift Manager

Global Supply Manager

Head of Safety

Systems Engineer, Vehicle Systems

Load 4 more jobs8 jobs at Nuro

Business Operations Manager

Komodo Health
San Francisco
2 days ago
The Business Operations team’s mission is to partner with teams across the company to drive data-driven decision making and cross-functional execution in alignment with overall company strategy, and the team primarily fulfills its mission by measuring and acting upon operational data. As an early member of our team, you will dive deep into areas across our business, help us set and measure goals, surface critical data, and keep us accountable. You will synthesize quantitative and qualitative information to proactively surface opportunities and risks, then arm team leaders and those closest to the problem with the context, framing, and recommendations to take action. At times, you will drive execution and measurable improvement by working directly with the relevant team.

Head of Business Operations

Executive Assistant - Leadership Team (SF)

Director/ Sr. Manager Finance & Strategy

Skillz
San Francisco
2 days ago
Independently lead deal-making across all corporate finance and corporate development activities. Design the financing strategy and execute on all debt and equity capital raising processes. Support the development of our M&A strategy, priorities and pipeline. Research the market landscape to identify acquisition, joint venture, partnership, and strategic investment opportunities.  Source, evaluate, close, and integrate acquisition and investment opportunities in collaboration with key stakeholders. Build out the corporate finance function, including hiring, mentoring and developing employees. Prepare memos and presentations to synthesize key findings and recommendations. 

Event Operations Associate

Customer Support Agent, Risk

Head of Live Ops

Head of Trust and Safety

Customer Success Manager

Administrative Assistant

Head of Events

Customer Service Representative

Head of Developer Success

Head of Business Operations

Load 7 more jobs11 jobs at Skillz

Senior Customer Success Manager

6Sense
San Francisco
2 days ago
Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Sr. Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and create a culture of customer success at 6sense. 

Senior Customer Success Manager (Managed Service)

Smartly.io
San Francisco
2 days ago
+23
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Enterprise Customer Success Manager

Udemy
San Francisco
2 days ago
+29
Proactively own and manage the success of a portfolio of enterprise-level low spend Udemy for Business (UFB) customers. Identify opportunities to grow the account, focusing on running expansion “plays” defined to uncover additional opportunities for Udemy usage. Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty. Be an expert on the UFB Platform, with a deep understanding of our technology and content. Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization. Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB. Build and maintain trusted advisor relationships at the executive level.

Customer Success Enablement Manager

Sr Manager Support Operations

Trust & Safety Policy Escalation Associate (Japanese Fluency)

Senior IT Support Engineer

Instructor Success Manager

Senior Manager, Global Workplace

Load 3 more jobs7 jobs at Udemy

Director of Customer Success

Nylas
San Francisco
2 days ago
+35
Build and lead the Customer Success function. You will hire, motivate, and develop Customer Success team members and develop the playbooks, processes, and systems that the team will use to scale.  Establish yourself and your team as a trusted advisor to our customers. This includes building relationships with key customer stakeholders (e.g. CEO/CTOs, VPs of Engineering, VPs of HR and Talent Acquisition) and driving the content for executive reviews. While not directly responsible for renewals and expansions, you will be a key part of the team that drives those outcomes and unlocks new opportunities.

Operations salaries in San Francisco

Job Title Average Salary Salary Range
Customer Support Rep $58,053
Min: $51K
Max: $76K
Desktop Support $78,947
Min: $70K
Max: $105K
Office Manager $80,024
Min: $60K
Max: $89K
Sales Operations Analyst $81,154
Min: $74K
Max: $97K
Technical Support $85,947
Min: $75K
Max: $100K
Operations Associate $86,714
Min: $65K
Max: $104K
Customer Support Manager $90,333
Min: $75K
Max: $117K
Client Success Manager $90,553
Min: $80K
Max: $105K
Business Analyst $96,467
Min: $54K
Max: $127K
Business Intelligence Analyst $97,878
Min: $77K
Max: $117K
Marketing Operations Manager $107,282
Min: $72K
Max: $151K
Operations Manager $107,619
Min: $80K
Max: $149K
Sales Operations Manager $124,273
Min: $105K
Max: $141K
Senior Business Analyst $128,590
Min: $110K
Max: $156K
Director of Customer Success $151,810
Min: $75K
Max: $202K
Director of Operations $173,545
Min: $110K
Max: $250K
Vice President of Care $196,547
Min: $18K
Max: $245K
Vice President of Operations $265,889
Min: $228K
Max: $327K
COO (Chief Operating Officer) $280,810
Min: $130K
Max: $367K

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