Vice President & General Manager of Customer R…
4 days ago
We're looking for a Vice President & General Manager of Customer Retention to lead our subscriber retention and growth efforts, increasing the lifetime value of our customer base and creating higher customer engagement by developing and executing global programs. As VP & GM, Customer Retention you will lead a team focused on growing and optimizing our consumer and small business customer subscriber base. You will use your expertise in customer engagement and retention to drive Rocket Lawyer's retention strategy, employing a data-driven, strategic mind-set to rapidly develop plans, measure results, and iterate. This role requires strong cross functional leadership with product, design, operations and analytics teams in order to deliver orchestrated customer experiences that create value for our customers and extend paid subscriber lifetime value.