Customer Success Jobs in San Francisco

62

Customer Success Manager

Celonis
San Francisco
1 day ago
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them. Assist customers in driving user adoption and change management within their organization. Build and maintain strong relationships with all key customer stakeholders. Monitor and report on the overall well-being of customers, tracking key health and usage indicators. Serve as a point of escalation for key customer issues and ensure swift resolution. Drive customer advocacy through case studies and references. Ensure high customer satisfaction and retention.

Customer Success Manager

CrunchBase
San Francisco
1 day ago
Onboard and implement customers to ensure they achieve success and quickly realize value with Crunchbase APIs and Data. Develop cadence and drive adoption and engagement with customers. Manage a book of existing business focusing on renewals and building opportunities for upsell into existing customer base. Partner with engineering and product to relay customer needs, issues, and experiences to drive product strategy, roadmap, and prioritization. Anticipate issues and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows. Work with the team, develop, track, and respond to the critical metrics that drive success across the organization.

Customer Success Manager

BigPanda
San Francisco
1 day ago
BigPanda is seeking for an experienced Customer Success Manager (CSM) to join our fast growing team. This position requires a mix of relationship management, product and domain expertise, and a strong level of comfort with technology. The CSM is responsible for managing the long-term success of BigPanda's valued customers and will help each customer realize the value of BigPanda and maximize their ROI.

Instructor Success Manager

Udemy
San Francisco
2 days ago
+29
In this role, you will lead the partnership strategy for a portfolio for some of our most successful and strategic instructors, guiding and managing the instructors’ engagement and loyalty to our programs. This role will partner closely with Product, Marketing, Support, and Learning & Development to drive forward new instructor initiatives and opportunities that strengthen Udemy’s business.

Director of Sales & Customer Success Enablement

Partner Support Specialist

Enterprise Customer Success Manager

Senior Manager, Customer Experience

DoorDash
San Francisco
3 days ago
Our team is looking for a Senior Manager to help our customer support team scale to meet the rapid growth of our international last-mile logistics platform. You will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems. You’ll be a strategic problem solver, responsible for ensuring that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. 

Manager, Merchant Experience and Success

Restaurant Success Associate, Caviar

Senior Manager, Sales and Success Operations

Lattice
San Francisco
4 days ago
You will be part of the Business Operations team, which also includes Marketing Operations, and Analytics. You will work closely with leaders in Sales and CX to manage our tech stack, workflows, processes and strategic decision making. You’ll help point out inefficiencies, room for improvement, and underrated strengths, all in pursuit of a highly effective operation. You will work closely with your peers in Business Operations to ensure that we are working as one to integrate all of Marketing, Sales, and Customer Experience into a best-in-class go-to-market engine. You will establish yourself as a trusted advisor to both the Chief Revenue Officer & Chief Customer Officer.

Customer Success Engineer

CleverTap
Peninsula
4 days ago
Provide efficient and accurate technical assistance to ensure customer satisfaction. Work directly with customers to solve technical issues. Provide escalated technical and triage support for other teams. Actively contribute to our online developer documentation. Work closely with Engineering, Product and Customer Success teams. Help define and execute support team processes. Leverage product expertise and technical knowledge to delight customers.  Responsible for responding to customer emails, driving excellent Customer Experience and creating an environment for a world-class Support team.

Customer Success Manager

Everlaw
San Francisco
4 days ago
Everlaw is seeking a Customer Success Manager that demonstrates our company values of respect for users, process-driven growth, and attention to detail! As a Customer Success Manager, you will build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value, ensuring that they ultimately renew and grow their relationship with us. With enthusiasm and clarity, you will use your product expertise to coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Everlaw experience. We are looking for CSMs who are passionate about customers and the ways in which they use technology to drive results.

Enterprise Customer Success Manager | West

BetterCloud
San Francisco
4 days ago
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Director, Client Success

Hinge Health
San Francisco
4 days ago
+23
Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion. Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone. Help define account management and implementation best practices, creating an efficient and repeatable model. Interface with client health plans and ecosystem partners to define and execute integrations. Aggregate customer insights and report back to clients. Contribute to product roadmap by feeding back the customer's voice, empathetic listening to them and translating their needs internally. Collaborate with every aspect of the company, particularly the sales, marketing, design, and coaching teams.

Manager, Customer Success

Sensor Tower
San Francisco
4 days ago
+32
In this role, you will manage, mentor, lead and grow a team of five (and growing) Customer Success Specialists based in San Francisco and London. This team works with our entire customer base to ensure adoption and satisfaction. You will play an active role in helping each Customer Success Specialist meet their individual goals, while also driving towards our overall goal of increased adoption, health, and weekly active users. Your focus will be to drive customer adoption by advocating for your team and for our customers.

Customer Success Specialist

Sensor Tower
San Francisco
4 days ago
+32
As a Customer Success specialist, you’ll be our front-line in on-boarding and supporting our enterprise customers. You’ll play a critical role in ensuring customer success by collaborating with and supporting cross-functional teams across the organization.  You will have the opportunity to learn about the ever-changing mobile app ecosystem and engage with executives and members of high-growth technology companies. We see this position as an entry point to our Sensor Tower team and are looking for individuals that strive to see career progression within our organization.

Support Engineer

Nylas
San Francisco
4 days ago
+35
Nylas is looking for an intelligent, diligent, and results-driven individual to join our customer support team. Hundreds of businesses rely on the Nylas Cloud APIs to power their products, and your role will be critical in ensuring their sustained growth and success. You'll work with startup leaders and top technical talent within our industry to help them build robust applications using Nylas APIs.

Customer Success Manager

Front
San Francisco
4 days ago
We’re looking for a motivated and team-oriented Customer Success Manager for our Strategic Accounts. As a Customer Success Manager, you will have a dedicated book of customers. You’ll drive direct impact on our business by helping your customers transform how they work with Front, thus increasing Front’s renewal and expansion rates. You’ll play a vital role in the customer journey as the customer’s main advocate and advisor, influencing account admins, end users and decision makers.

Customer Success Manager (CSM)

Figure Eight
San Francisco
4 days ago
As a CSM, you will be a trusted guide for customers adopting and leveraging the Figure Eight platform, managing a book of highly innovative, Fortune 500 customers while ensuring they achieve the highest quality of labeled data sets for their AI and Machine Learning initiatives. You will become a Figure Eight platform expert so you can speak intelligently on the best practices and recommendations that teach customers the importance of task design principles, creating robust instructions to achieve high data quality and be the ‘quarterback’ when working complex engagements and projects with the Figure Eight platform for your clients. 

Senior Customer Success Manager - Corporate

Amplitude
San Francisco
4 days ago
Gain a deep understanding of the business needs of your clients and create tangible, long term goals with clients. Lead the process for aligning the product executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes. Making sure that our enterprise customers are being successful in achieving their product goals.

Onboarding Specialist - Provider (Customer) Succes…

Alto Pharmacy
San Francisco
4 days ago
+11
Our Provider Success team is responsible for ensuring that Alto delivers a best-in-class experience for practitioners who work at our partner clinics. The OnBoarding Specialist will be responsible for the initial, proactive support of new clinics to ensure a successful start to their Alto relationship. The OnBoarding Specialist role is responsible for identifying and resolving pain points for all new clinic customers. You will be the contact at Alto responsible for creating a delightful first impression with new clinics once Partner Managers (Sales) has converted a clinic to a pilot with Alto. As a strategic contributor to the Alto Growth team, you will have the opportunity to dramatically accelerate adoption of Alto by partnering on day-to-day needs with clinics to help them succeed, applying sound operational practices, inventing and simplifying onboarding practices cross-functionally, and communicating and providing input to the Growth team and cross-functionally on training on best practices for efficiency. 

Provider (Customer) Success Specialist

Technical Customer Success Specialist

Webflow
San Francisco
5 days ago
+34
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Customer Success Specialist to help customers understand what’s possible with Webflow, and to make sure new users feel incredibly supported throughout their migration to Webflow and make sure our customers are successful with Webflow. 

Learner Services Degree Specialist

Coursera
San Francisco
5 days ago
Provide meaningful interaction with learners via email, webinars or other communication channels and provide them with high quality support. Assess and communicate learner sentiment and student success metrics for assigned programs. Create resources and operational workflows to support the learner throughout their journey with Coursera, from onboarding to graduation and beyond. Design and execute on innovative student services, measure their impact, and iterate based on findings. Build strong relationships with university counterparts, to develop a shared student services model, student retention strategy, provide staff training, and roll out new programs. Manage the operations and processes associated with degree programs, resolving issues as needed to ensure an exceptional student experience. Be a platform expert in the degree learner experience and provide platform and technical support to our university partners to support live degree courses, working with Program Managers and Engineering. Act as the voice of the learner in assigned programs, advocating for product enhancements and policies which reduce friction in the degree experience.

Senior Customer Success Manager

6Sense
San Francisco
6 days ago
Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Sr. Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and create a culture of customer success at 6sense. 

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