Learner Services Degree Specialist
5 days ago
Provide meaningful interaction with learners via email, webinars or other communication channels and provide them with high quality support.
Assess and communicate learner sentiment and student success metrics for assigned programs.
Create resources and operational workflows to support the learner throughout their journey with Coursera, from onboarding to graduation and beyond.
Design and execute on innovative student services, measure their impact, and iterate based on findings.
Build strong relationships with university counterparts, to develop a shared student services model, student retention strategy, provide staff training, and roll out new programs.
Manage the operations and processes associated with degree programs, resolving issues as needed to ensure an exceptional student experience.
Be a platform expert in the degree learner experience and provide platform and technical support to our university partners to support live degree courses, working with Program Managers and Engineering.
Act as the voice of the learner in assigned programs, advocating for product enhancements and policies which reduce friction in the degree experience.