Customer Support Jobs in San Francisco

22

Voice Of The Customer Specialist, Cash App Operati…

Square
San Francisco
16 hours ago
We are looking for highly motivated and resourceful individuals to join the Voice Of The Customer (VOC) team at Cash App! As a Voice Of The Customer Specialist, you will act as a key touchpoint between Customer Operations and a given product workstream, such as peer-to-peer payments, banking, or investing. You’ll resolve customer and advocate pain points by embedding with your product team and working directly with disciplines like product management, engineering, and data science, as well as cross-functionally within Customer Operations. The role requires strong communication, prioritization and organization skills, experience with analytics and reporting, and a deep understanding of how product development and support teams can effectively collaborate to deliver an amazing customer experience. 

Customer Support Vendor Management Specialist

Wish
San Francisco
16 hours ago
Manage all vendor escalations within your area of expertise to drive the resolution of the problem. Liaise with internal departments as necessary to resolve escalated issues. Be the subject matter expert in one of four areas: Issue with Item/Return Process/Refund Escalation. Shopping & Order Updates/Delivery Issues. Account Issues. Payment & Checkout Issues. Coach agents in the area of your expertise. Report on and monitor metrics for agents in the area of your expertise. Create and maintain agent trainings and knowledge base entries via Guru.

QA Analyst, Customer Support

Wish
San Francisco
16 hours ago
As a Customer Support QA Analyst at Wish you will be responsible for the success of our Vendor QA Team. In addition, you’ll work cross functionally with internal teams to ensure that our vendors have the information and resources needed in order to improve their ability to support Wish’s customers in a delightful manner.

Customer Support Agent, Risk

Skillz
San Francisco
3 days ago
Respond to player questions and concerns about payments and exploitative behavior. Investigate and process alerts and account reviews to catch fraudulent behavior. Use data to make informed decisions regarding suspicious accounts. Respond to player disputes. Identify and escalate issues/bugs as needed to appropriate party. Completing ad hoc projects to support the Player Support team.

Customer Service Representative

Customer Service Representative

Sense
San Francisco
4 days ago
We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Client Services Representative to help assist with client inquiries and requests regarding our contractor communication platform. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company. As a Client Services Representative at Sense, you'll be addressing customer questions and concerns, establishing yourself as an expert in contractor experience and becoming a trusted partner.

Customer Care Supervisor

JustAnswer
San Francisco
4 days ago
Partner with our BPO management team to ensure that tier 1 operational KPIs are met. Monitor the performance of service level agreements on a regular basis and present data to stakeholders as needed. Proactively identify and develop smart solutions to address operational challenges. Collaborate with our project coordinator on the execution of projects and tests which involve our tier 1 support team. Manage customer support tools. Support product teams with customer-driven initiatives. Assists in the development and implementation of customer service policies, procedures, goals and objectives. Participate in annual visits to our BPO office to strengthen relationships with local team members. Support team’s Objectives and Key Results (OKRs), as needed.

Sr Manager Support Operations

Udemy
San Francisco
4 days ago
+29
Udemy is looking for a strategic thinker and seasoned customer programs leader to serve as our Sr. Manager, Support Operations. This is a unique role that blends strategy with operations. The Sr. Manager, Support Operations will be responsible for strengthening and growing existing global support operations and designing and implementing scalable new customer programs, which will drive value for our instructors and students, as well as for Udemy. This person will be responsible for the performance of our technical operations, business insights, quality and training programs. This is a management role. You will be responsible for a team that runs scalable customer support programs across numerous segments and geographies. This critical role is integral to Udemy’s success in Operational Excellence by managing the team that enables optimal performance.  

Trust & Safety Policy Escalation Associate (Japanese Fluency)

Customer Support Supervisor

Snapdocs
San Francisco
4 days ago
+28
Our ideal candidate has 3-5 years of experience in onboarding new clients, managing accounts, or supporting change management initiatives where you’ve had to advise clients and handle support queries coupled with team lead or direct management experience. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. Your ability to make people feel at ease will be key as you help clients in old-school, risk-averse industries to adopt a new technology. You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission.

Technical Support Manager

Lever
San Francisco
4 days ago
As Manager of Customer Support you will partner with the existing Manager of Customer Support (your peer) to manage and scale a world-class Customer Support organization. You will hire in order to keep the team staffed, and shepherd the continuous evolution and growth of the team within the Customer Experience and Solutions organization. The organization will excel under your leadership at serving, engaging, and providing efficient and complete resolution for Lever customers, both internal and external; maintaining high levels of customer satisfaction; deepening the level of engagement by our customers with all the Lever products they use; and providing proactive change management opportunity as the Lever Product continues to evolve.

Customer Support Specialist

Everlaw
San Francisco
5 days ago
As a key member of the Customer Support team, you will be the first line of contact for our customers, ensuring that all clients are successful and delighted by their Everlaw experience. You will be responsible for answering client questions, teaching product functionality, and troubleshooting technical issues via phone, in-product messaging and email. You will become a subject matter expert on the inner workings of the Everlaw platform while working with law firms, corporate law and government agencies. You will also collaborate with our development team to help in the identification, triage, and understanding of client product needs.

Customer Support Specialist

GoPro
Peninsula
5 days ago
The Agent Readiness Specialist (ARS) role is the highest level of technical and customer support team here at GoPro. This person will act as the quarterback for all support escalations and creation of both external and internal support content. The Agent Readiness Specialist will be responsible for working cross-functionally with the Training, Operations, QA, Executive Escalations and Community Teams located across the globe. This person will be responsible for identifying process and education gaps; creating and updating content to improve the overall customer experience.

Customer Support Hero

Digit
San Francisco
5 days ago
+25
In order to continue delivering world class service, we are growing our support team. We are looking for highly motivated Support Heroes who fight for the user. This team member will be on the frontline using their problem solving and people skills, while working directly with our customers to address their questions. You will employ savvy technical, written and verbal communication skills to help us execute our vision as the company scales.

Customer Support Representative

Calm
San Francisco
1 week ago
Calm's new Customer Support representative will join our in-house support team, helping users of varying levels of tech-savviness engage with our app and website. You are a guardian of our entire user experience, tasked with ensuring prompt attention, friendly communication, and thoughtful resolution of all user interactions. You are driven to go the extra mile to make an experience special, and are able to inspire that drive in others. You are comfortable adapting to our ever-shifting priorities as we support rapid growth and change in the product. You love making a difference through your work, and are always looking for ways to improve the user experience.

Data Entry and Customer Support

Doximity
San Francisco
1 week ago
Answer emails in queue to provide technical, installation, and account support for users. Manage trouble tickets from beginning to end. Maintain high-level customer satisfaction. Identify and escalate issues as needed. Log issues and conduct product testing. Ensure that all processes and procedures are completed properly. Work with management and development team to build and improve internal support tools.

Customer Care Quality Lead

JustAnswer
San Francisco
1 week ago
Collaborate with leadership members to develop initiatives aimed at improving the quality of phone call, email and chat interactions with customers. Oversee the quality of our offshore support team of ~190 agents and leaders. Monitor and audit the phone calls, emails and chat tickets of our Tier 1 agents. Partner with Operational mangers and team leads to develop agent coaching strategiesLead calibration sessions with quality auditors and team leads. Oversee the recruitment, training and onboarding of new agents. Partner with training team to develop training courses to support company and department initiatives. Maintain the agent knowledgebase to ensure that processes are well documented and that articles are relevant and up-to-date.

Customer Support Analyst

Nextdoor
San Francisco
1 week ago
Nextdoor is looking for a Customer Support Analyst to join our Customer Support Operations team and be the primary owner of support metrics and business insights. In this role, you will support the business in delivering high-quality strategic and tactical analysis and reports for customer service operations. You will support the management with analyses of productivity, satisfaction, operations and SLA’s across both internal and external service teams. The Customer Support Analyst will work closely with counterparts in Finance and Data Analytics to help inform Customer Support data needs and models.

Trust & Safety Senior Manager, Fraud

Instacart
San Francisco
1 week ago
Given the multi-faceted nature of the function, the ideal candidate has a deep understanding of Fraud across numerous vectors and can apply direct experience combined with a high level of business acumen to ensure that the Instacart platform operates with the highest level of integrity for our customers, shoppers, & retail partners and that the associated cost of fraudulent activity is kept to a minimum. Additionally, the ideal candidate possesses excellent time-management skills, the ability to communicate & present information effectively to stakeholders at all levels, a deep-seeded passion for continuous improvement & scalable product/process solutions, and a very strong people management background.

Trust & Safety Specialist, Critical Escalations (Contract)

Trust & Safety Specialist, Fraud (Contract)

Trust & Safety Team Lead, Conduct

Relocation Consultant (PT) - San Francisco

Relocity
San Francisco
2 weeks ago
+22
As a Personal Host, you will be a trusted partner to our clients and their employees! You will be supporting in managing and driving the entire relocation process: from getting the employee moved and settled to helping them create a great lifestyle in their new city. You will be working remotely with a flexible schedule that you manage.

Support Specialist

Plaid
San Francisco
2 weeks ago
As a Consumer Support Specialist, you’ll spend the majority of your time interacting with users via email and social media, helping them resolve issues they encounter when using our services. You will be a powerhouse executor, and are determined to provide a seamless consumer experience to the people who inspired Plaid’s mission: consumers. You’ll work closely with members of Engineering, Product, Design, Growth, and Sales, serving as the voice of the Consumer as you collaborate cross-functionally.

Manager, Remote Assistance - Global Markets

Cruise
San Francisco
2 weeks ago
We are hiring a Manager of Remote Assistance Operations to oversee the operations team that provides vehicular assistance and exemplary customer support before, during, and/or after driverless trips. Candidates should have solid people management experience and strong attention to detail, along with the ability to adapt on the fly to evolving situations. This role will own day to day management of a large team of support advisors and team leads as well as the processes and structure that keep the group efficient, stable, and effective as it rapidly scales.

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