Voice Of The Customer Specialist, Cash App Operati…
16 hours ago
We are looking for highly motivated and resourceful individuals to join the Voice Of The Customer (VOC) team at Cash App! As a Voice Of The Customer Specialist, you will act as a key touchpoint between Customer Operations and a given product workstream, such as peer-to-peer payments, banking, or investing. You’ll resolve customer and advocate pain points by embedding with your product team and working directly with disciplines like product management, engineering, and data science, as well as cross-functionally within Customer Operations. The role requires strong communication, prioritization and organization skills, experience with analytics and reporting, and a deep understanding of how product development and support teams can effectively collaborate to deliver an amazing customer experience.