Director of Global Customer Support
1 week ago
Provide strategic leadership and direction for the consolidation of ACS support teams (PlanGrid and BuildingConnected acquisitions), including aligning customer experiences and support channels, creating processes, managing system migrations, and establishing and aligning success metrics.
Lead the ACS Global Support Team, delivering fast, accurate and knowledgeable service to our construction customers.
Manage a team of 35+ support reps and growing.
Lead and execute on programs that drive customer satisfaction and efficiency.
Drive strategy behind self-service content and tools for customers, including creation of help center content.
Recruit, mentor, coach, performance manage, and recognize team members and managers.
Lead strategy for global support of products as ACS expands internationally.
Effectively collaborate cross-functionally with other ACS leaders and support leaders in Autodesk’s Worldwide Field Organization (WWFO).
Manage the budget to ensure operating expenses are within guidelines.