Customer Support Jobs in San Francisco

31

Customer Resolution Associate

Metric Theory
San Francisco
10 hours ago
+48
ABOUT THE ROLE Metric Theory takes immense pride in our customer relationships, and seeks to provide the best customer experience in all areas of our business. We are in search of an individual to take on the Customer Resolution Associate position, who will help us achieve this goal by performing customer care activities for the billing department. This people-oriented, organized, and detailed individual will be the face of Metric Theory's

Support Operations Lead, Trust and Safety

Quizlet
San Francisco
14 hours ago
We are seeking a Support Operations Lead to specialize in Trust and Safety (T&S) operations within the User Operations team. This area of operations includes direct user support via email on topics related to T&S, content moderation, spam, and other compliance- and safety-related tasks. All of these activities promote user safety and positive user experiences while maintaining compliance with external and internal standards. This role will report to the Director of User Operations while working closely with the Support Operations Manager on procedures and resourcing. Additionally, the Support Operations Lead will partner with the Head of Trust and Safety to align on the policies applied in the operations realm.

Payments Specialist

Indiegogo
San Francisco
14 hours ago
Effectively use available tools, both on our platform and our payment partners' platforms, to troubleshoot questions, such as: investigating missing funds, unknown transactions, and failed contributions. Work with our bank to handle rejected funds cases, as well as escalated issues such as traces, amendments, and recalls. Analyze major customer pain points and contact drivers and develop strategies to eliminate (via product) or streamline (via educational efforts). Review high-risk transactions and help reduce loss due to chargebacks and payments escalations. Communicate with campaign owners and contributors to assist with payments issues and mitigate potential risk. Contribute to ongoing evolution of Indiegogo’s risk management policies & procedures. Provide ongoing product feedback to improve quality and efficiency of Indiegogo’s payments and fraud management system.

Customer Support Representative

Front
San Francisco
14 hours ago
We’re looking for a Customer Support Representative to play an essential role in creating the customer experience. You will be the voice of Front during Eastern Standard Time business hours (starting at 5am PT), responsible for all customer inquiries, and for keeping our customers happy.

Customer Service Representative

Skillz
San Francisco
2 days ago
The Skillz Player Support team is looking for a Support Representative to work with our users to maximize customer engagement, retention, and satisfaction. You’ll play a key role in broadening and deepening the company’s relationship with our customers. Responsibilities will include:

Customer Support Agent, Risk

Director of Global Customer Support

PlanGrid
San Francisco
5 days ago
Provide strategic leadership and direction for the consolidation of ACS support teams (PlanGrid and BuildingConnected acquisitions), including aligning customer experiences and support channels, creating processes, managing system migrations, and establishing and aligning success metrics. Lead the ACS Global Support Team, delivering fast, accurate and knowledgeable service to our construction customers. Manage a team of 35+ support reps and growing. Lead and execute on programs that drive customer satisfaction and efficiency. Drive strategy behind self-service content and tools for customers, including creation of help center content. Recruit, mentor, coach, performance manage, and recognize team members and managers. Lead strategy for global support of products as ACS expands internationally. Effectively collaborate cross-functionally with other ACS leaders and support leaders in Autodesk’s Worldwide Field Organization (WWFO). Manage the budget to ensure operating expenses are within guidelines.

Director of Global Customer Support

BuildingConnected
San Francisco
5 days ago
Provide strategic leadership and direction for the consolidation of ACS support teams (PlanGrid and BuildingConnected acquisitions), including aligning customer experiences and support channels, creating processes, managing system migrations, and establishing and aligning success metrics. Lead the ACS Global Support Team, delivering fast, accurate and knowledgeable service to our construction customers. Manage a team of 35+ support reps and growing. Lead and execute on programs that drive customer satisfaction and efficiency. Drive strategy behind self-service content and tools for customers, including creation of help center content. Recruit, mentor, coach, performance manage, and recognize team members and managers. Lead strategy for global support of products as ACS expands internationally. Effectively collaborate cross-functionally with other ACS leaders and support leaders in Autodesk’s Worldwide Field Organization (WWFO). Manage the budget to ensure operating expenses are within guidelines.

Community Support Representative

Instawork
San Francisco
6 days ago
As Instawork's Community Support Representative you will help our partners resolve their issues and turn unhappy users into power users. The right candidate is always looking to resolve problems with exceptional communication while building trust in the community. Additionally, providing exceptional support that establishes trust for businesses and workers is paramount to our product experience. We believe in providing the highest quality service executed in the smartest, most efficient way. Please note, this position will be an early morning, east coast support position. Shifts will start as early as 4am.

Customer Support Vendor Management Specialist

Wish
San Francisco
6 days ago
Manage all vendor escalations within your area of expertise to drive the resolution of the problem. Liaise with internal departments as necessary to resolve escalated issues. Be the subject matter expert in one of four areas: Issue with Item/Return Process/Refund Escalation. Shopping & Order Updates/Delivery Issues. Account Issues. Payment & Checkout Issues. Coach agents in the area of your expertise. Report on and monitor metrics for agents in the area of your expertise. Create and maintain agent trainings and knowledge base entries via Guru.

Manager of Customer Support

Lever
San Francisco
6 days ago
As Manager of Customer Support you will partner with the existing Manager of Customer Support (your peer) to manage and scale a world-class Customer Support organization. You will hire in order to keep the team staffed, and shepherd the continuous evolution and growth of the team within the Customer Experience and Solutions organization. The organization will excel under your leadership at serving, engaging, and providing efficient and complete resolution for Lever customers, both internal and external; maintaining high levels of customer satisfaction; deepening the level of engagement by our customers with all the Lever products they use; and providing proactive change management opportunity as the Lever Product continues to evolve.

Support Specialist

Ironclad, Inc.
San Francisco
6 days ago
Provide responsive and exceptional support to new and existing customers via email, chat, and phone. Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering. Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience. Identify and author knowledge base articles for product features and FAQ's and how-to. Leverage your customer interactions to help improve product roadmap and customer experience. Develop and document best practices for support process improvements and triaging of product feedback and enhancements.

Customer Support Operations Manager - Host Ops

Turo
San Francisco
1 week ago
We are looking for a Customer Support Manager to continue Turo’s ongoing pursuit of creating an excellent customer experience, especially on behalf of our host community! A successful Customer Support Operations Manager has superb communication, analytical and organizational skills as well as a desire to get deep into operational details including policies and processes to make doing business with Turo an amazing experience. You are accomplished in communicating and influencing and know customer support.

Customer Support Specialist

Scout RFP
San Francisco
1 week ago
+15
Scout RFP is looking for a highly motivated individual to join its growing Customer Success team. Customer Support Specialists work closely with customers throughout their lifecycle, including assisting with on-boarding new accounts, presenting Scout RFP to customer users for training, and supporting their ongoing daily operations and goals. You will play a vital role in how customers perceive Scout.

Trust & Safety Associate, Critical Escalations

Instacart
San Francisco
1 week ago
The role will include a blend of areas from real-time emergency response coordination, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This is a full time role and may include off-hours. You may be scheduled to work 1 or 2 weekend days, your manager will assign your schedule based on your availability.

Transportation Dispatcher/Driver Support

Good Eggs
San Francisco
1 week ago
In this role, the candidate will be responsible for ensuring all drivers are set up for success prior to being dispatched to their delivery route here at our location in the Bayview District of San Francisco, CA. As part of the Good Eggs Dispatch Team you play a key role in our customers’ overall experience bringing farm fresh organic groceries and alcohol to their door via same day delivery 100% on time.

Customer Service Representative

Sense
San Francisco
1 week ago
We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking a Client Services Representative to help assist with client inquiries and requests regarding our contractor communication platform. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company. As a Client Services Representative at Sense, you'll be addressing customer questions and concerns, establishing yourself as an expert in contractor experience and becoming a trusted partner.

Customer Success Manager, Technical

InfluxData
San Francisco
1 week ago
As a Customer Success Manager for the Commercial segment, you will be the first member in a new and exciting team at InfluxData defining a high scale approach to Customer Success! You will define a low touch and tech-touch model for a large number of customers designed to proactively drive them to reach their goals. You will drive value by giving proactive guidance, uncovering key issues and blockers and help customers navigate around them to become successful with InfluxData. Success for this position will be measured by achievement of customer outcomes, retention and growth metrics. This role will report to the VP of Customer Success and Support., 

Maker Operations Specialist

Faire
San Francisco
1 week ago
As a Maker Operations Specialist you will ensure that the thousands of Makers (scaling to tens of thousands) are setup for success on our platform. You will be critical during this foundational stage of our team, and instrumental in improving the overall on-boarding experience for our Makers. In this role, you will be focusing on improving the on-boarding experience for Faire’s Makers, manage the day to day operations and support operational initiatives with both our growth team members and external Makers. 

Vice President of Customer Service

Udemy
San Francisco
1 week ago
ABOUT THE ROLE: Today Udemy relies on over 120 people around the world to provide support to our global customer base: more than 40 million students, 50,000 instructors, and 4,000 corporate customers. We are looking for a seasoned customer experience leader and stellar manager to take our global customer operations to the next level. You would manage our Customer Support and Trust and Safety teams and report to an SVP or C-Level member of our

Customer Support Agent, Benefits

Rippling
San Francisco
1 week ago
Rippling's Customer Success and Implementation team's genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience. 

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