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Operations Manager Jobs in San Francisco
61
Director, Client Success
Hinge Health
San Francisco
featured
+23
Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.
Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone.
Help define account management and implementation best practices, creating an efficient and repeatable model.
Interface with client health plans and ecosystem partners to define and execute integrations.
Aggregate customer insights and report back to clients.
Contribute to product roadmap by feeding back the customer's voice, empathetic listening to them and translating their needs internally.
Collaborate with every aspect of the company, particularly the sales, marketing, design, and coaching teams.
Community Director
BetterCloud
San Francisco
featured
Strategic mindset with the vision to direct our company’s efforts in building a best-in-class community (e.g. Jamf Nation, Marketo Nation, Gainsight Pulse and Salesforce Trailblazers, etc.).
Well versed with the numbers and knows what success looks like. Work closely with marketing operations and data operations to track membership growth, engagement, and conversion.
Finds new ways to engage members (thought leadership, posts, long-form content, videos, podcasts, community events, meetups, etc.); ensures regular participation; proactively builds relationships with contributors; identifies good candidate for for community and marketing opportunities.
Creates onboarding cadence for new members; sends newsletters with round-ups of the best contributions.
Curates community content and identifies contributors from outside as well as internally via Product, Marketing, Sales, etc.
Lives and breathes the customer journey; can’t sleep knowing there’s an opportunity to improve the growth and success of SaaSOps.
Senior Manager of Closing Services
HomeLight
San Francisco
featured
+43
We are looking for a title and escrow operational rockstar to scale us from 4 states of operations to the majority of the U.S. You will hire and manage a team of escrow officers and support personnel to deliver a revolutionary settlement experience that clients will actually enjoy. We aim to blend the best of technology with the best human service to reinvent the settlement services industry and that’s where you come in.
You will utilize your regional knowledge and experience with the unique state specific requirements to creating a better process for both our consumers and real estate agents. You will use your leadership and motivational skills to train and standardize a team of settlement employees across multiple states. You will strive for excellence in all that we do by holding the team accountable for delivering both great results and great customer service.
This is a hands on operations role in a fast paced environment. While you keep the trains running and on time across multiple locations in multiple states, you will also help craft the settlement services company of the future by hiring the best people in the business and equipping them with the best technology stack to deliver the escrow experience we all want but that doesn’t exist yet. Your knowledge of both escrow and title will help us deliver a next generation service offering that will be the best settlement company in the nation.
Director, Business Operations
Gametime
San Francisco
1 day ago
+38
As the Director of Business Planning and Operations, you will support Gametime in the identification, development and execution of transformational projects to improve the operating results, efficiency, and strategic positioning of Gametime. This position will support the development and implementation of operating processes, development of the strategic plan through market and financial modeling, and category plans through analysis and financial modeling. This position will report to the CFO responsible for Finance and Operations and will work closely with internal stakeholders and cross-functional teams helping to lead important initiatives and operational capabilities. Strong financial modeling, and new partnership models will be important. The ability to effectively communicate and work collaboratively with a variety of teams and personalities is essential.
Manager, Business Operations
Gametime
San Francisco
1 day ago
+38
As the Manager of Business Planning and Operations, you will support Gametime in the identification, development and execution of transformational projects to improve the operating results, efficiency, and strategic positioning of Gametime. This position will support the development and implementation of operating processes, development of the strategic plan through market and financial modeling, and category plans through analysis and financial modeling. This position will report to the CFO responsible for Finance and Operations and will work closely with internal stakeholders and cross-functional teams helping to lead important initiatives and operational capabilities. Strong financial modeling, and new partnership models will be important. The ability to effectively communicate and work collaboratively with a variety of teams and personalities is essential.
Head of Operations, Partnerships Team
Square
San Francisco
2 days ago
The Partner Operations Lead will manage overall planning, analytics and operations for the Partnerships team. Reporting directly to the Head of Global Partnerships, this individual will drive critical strategic, analytical, and operational initiatives designed to increase productivity, efficiency and effectiveness across the group. In addition, this individual will help accelerate our growth and go-to-market efforts. We are looking for someone who has deep technical expertise in data tools and platform, and the ability to provide strategic and proactive guidance that sets the team up for success.
Senior Manager, Business Strategy and Operations
SurveyMonkey
Peninsula
2 days ago
In this highly visible role on the Strategy and Business Operations team, you will apply thought leadership, analytical skills, and business judgment to help senior leadership define strategic priorities, deliver operational excellence, and foster innovation and growth. You will draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges SurveyMonkey faces. You will deploy your people management and leadership skills to not only build a business operations team but also to mobilize your cross-functional partners and senior leadership to drive change. This is a critical leadership role in our growing company. You should possess a data-driven approach, have a thirst for excellence, have the ability to drive decision-making among senior business leaders, and be excited about building a team (in your function and cross-functionally). This role reports to the Sr Director of Strategy and Business Operations.
National Hub Operations Manager, Caviar for Compan…
DoorDash
San Francisco
2 days ago
We're looking for someone to lead our established Hub teams as we plan to plan to grow to new regions. You will lead a team of operators who manage the local, on-the-ground operations of our catering business – from distributing inventory, to managing captain performance, to solving issues in the field for our clients. You will report directly to the National Operations Lead, who will look to you as an expert and partner to ensure we implement our operations plans to meet the needs of our markets and reliably grow the business as we launch new markets.
Community Director
BetterCloud
San Francisco
2 days ago
Strategic mindset with the vision to direct our company’s efforts in building a best-in-class community (e.g. Jamf Nation, Marketo Nation, Gainsight Pulse and Salesforce Trailblazers, etc.).
Well versed with the numbers and knows what success looks like. Work closely with marketing operations and data operations to track membership growth, engagement, and conversion.
Finds new ways to engage members (thought leadership, posts, long-form content, videos, podcasts, community events, meetups, etc.); ensures regular participation; proactively builds relationships with contributors; identifies good candidate for for community and marketing opportunities.
Creates onboarding cadence for new members; sends newsletters with round-ups of the best contributions.
Curates community content and identifies contributors from outside as well as internally via Product, Marketing, Sales, etc.
Lives and breathes the customer journey; can’t sleep knowing there’s an opportunity to improve the growth and success of SaaSOps.
Business Operations Senior Manager
Unity Technologies
San Francisco
2 days ago
+33
Unity Technologies is looking for an analytical, detail oriented, and motivated individual to join our Business Operations team as a Senior Manager. This role will manage a team of Business Operations analysts to identify and fix business problems/opportunities, define and implement business processes as we scale, and drive cross functional initiatives.
Trust & Safety Senior Manager, Fraud
Instacart
San Francisco
3 days ago
Given the multi-faceted nature of the function, the ideal candidate has a deep understanding of Fraud across numerous vectors and can apply direct experience combined with a high level of business acumen to ensure that the Instacart platform operates with the highest level of integrity for our customers, shoppers, & retail partners and that the associated cost of fraudulent activity is kept to a minimum. Additionally, the ideal candidate possesses excellent time-management skills, the ability to communicate & present information effectively to stakeholders at all levels, a deep-seeded passion for continuous improvement & scalable product/process solutions, and a very strong people management background.
VP, Operations
Hinge Health
San Francisco
3 days ago
+23
Supply Chain & Fulfillment: Working with Head of Supply Chain, maintain 100% reliability through 3.5x annual growth. Reduce unit costs by 15%.
Clinical Ops: Provide operational expertise to R&D, Clinical, and Coaching teams. Help (a) scale the team to deliver on 3.5x more users, and (b) increase User:Coach ratio, while (c) maintaining outcomes.
BizOps: Directly or via the BizOps team, support/lead cross-functional projects that keep the company effective & efficient through 2x headcount growth. Facilitate autonomous & high-quality decision making.
Team: Grow a lean, motivated, high-performance team.
Finance, Legal, ITSec: Support / coordinate independent, senior execs in their efforts to (a) develop audit-ready processes, and (b) help the company see these functions as enablers, not gate-keepers.
Vice President & General Manager of Customer A…
Rocket Lawyer
San Francisco
3 days ago
We're looking for a Vice President & General Manager of Customer Acquisition who will develop and execute global marketing programs that drive awareness, generate trials and Freemium sign-ups. As VP & GM, Customer Acquisition, you will lead a team focused on growing and optimizing a direct-to-consumer customer acquisition program. You will use your expertise in hypothesis driven a/b split testing to lead our customer growth strategy by applying your strategic mind-set to extract insights from data to make rapid decisions. This role requires strong cross functional leadership with product, design, operations and analytics teams in order to deliver orchestrated customer experiences that create value for our customers and drive new user acquisition and paid subscriber growth.
Head of Global IT
Cruise
San Francisco
4 days ago
Cruise is looking for a highly experienced Director of Global IT. As the head of IT at Cruise you will be responsible for our global IT systems, applications, and processes which support our full time and substantial international contract workforce.
Our ideal candidate will be technically adept and metrics driven, with outstanding communication skills, executive presence, and customer obsession.
Cruise is a technology-focused company. We treat IT as a source of innovation that has the ability to empower our employees and accelerate the development of our autonomous vehicles. As such, Cruise IT sits within our engineering function and this role reports directly to our Head of Infrastructure.
Director of Information Technology
Chime
San Francisco
4 days ago
+44
As Chime’s Director of IT, you will be responsible for Chime’s internal IT systems, infrastructure, and the operations of the internal IT team. You will own Chime’s internal applications and business systems to ensure we are optimally leveraging tools, while architecting solutions that will scale. With geographically distributed offices, you will define Chime’s technology strategy and vision, setting clear expectations that employees can understand and be accountable to uphold.
Business Operations Manager
Miro
San Francisco
4 days ago
+21
Miro is looking to hire a strong operator to join our Business Operations (BizOps) team and lead key strategic initiatives to drive our next phase of growth. In this high leverage position, you’ll have significant ownership to drive business-critical initiatives in close coordination with multiple functional partners (Marketing, Product, People, Sales, Finance, Exec, and more).
The BizOps team is responsible for leading complex or cross-functional projects, implementing and optimizing new systems and processes, and providing the analytical backbone for our GTM teams. We’re not an internal consulting team; you’ll work hands-on to drive projects from hypothesis through implementation.
Business Operations Manager
Instawork
San Francisco
4 days ago
- Managing high priority strategic initiatives. From incubating entirely new business lines or teams to supporting existing functions on their most important projects, we align the business operations team to the areas of highest priority within our business.
- Analytics and decision support. Helping our functional leaders think through the most important decisions they're facing. Through analyzing data, talking to customers, and applying frameworks, you'll help make sure Instawork has all the information required to make optimal decisions.
- Strategic planning. Helping to define our company strategy and ensure all teams are aligned in their focus. You'll work closely with the executive team to refine our strategy and help coordinate and execute on the initiatives required to deliver successful outcomes.
Director, Client Success
Hinge Health
San Francisco
4 days ago
+23
Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion.
Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone.
Help define account management and implementation best practices, creating an efficient and repeatable model.
Interface with client health plans and ecosystem partners to define and execute integrations.
Aggregate customer insights and report back to clients.
Contribute to product roadmap by feeding back the customer's voice, empathetic listening to them and translating their needs internally.
Collaborate with every aspect of the company, particularly the sales, marketing, design, and coaching teams.
Support Engineer
Nylas
San Francisco
4 days ago
+35
Nylas is looking for an intelligent, diligent, and results-driven individual to join our customer support team. Hundreds of businesses rely on the Nylas Cloud APIs to power their products, and your role will be critical in ensuring their sustained growth and success. You'll work with startup leaders and top technical talent within our industry to help them build robust applications using Nylas APIs.
Materials Manager
Hinge Health
San Francisco
5 days ago
+23
Manage the purchasing process for all key components.
Ensure incoming materials and inventory are tightly controlled and tracked.
Oversee suppliers’ inventory levels requires to fulfill our POs.
Ensure that Hinge Health provides necessary approvals to suppliers.
Troubleshoot and resolve any supply challenge on an ongoing basis.
Manager, Sales Planning & Commercial Operation…
App Annie
San Francisco
5 days ago
+7
Global Deal Desk Management – Lead a global team to support sales on pricing, deal structuring, product configuration, and business terms to drive velocity of our sales cycle. Own the end-to-end deal review process and ensure compliance with sales and business approval policies.
Sales Compensation – Develop and manage variable sales compensation plans. Partner with Finance to drive accuracy and efficiency in payouts and compensation administration. Contribute to the development of bonus structures and spiffs.
Planning & Forecasting – Partner with regional sales leadership teams as well as cross functional leaders (HR, Finance, etc.) to design the field quota/coverage model, drive the annual business planning process which includes defining coverage model, setting and deploying quotas, and leading critical sales planning initiatives.
Sales Process – Improve efficiency for the sales organization by establishing processes, policies, change management protocol, business requirements, and data governance to ensure an A+ sales process. Identify and execute on sales efficiency initiatives and special projects.
Space Operations Manager
Knotel
San Francisco
6 days ago
Oversee the operation of at least two Knotel buildings.
Manage vendor activities ensuring that our spaces are clean and well stocked.
Troubleshoot small and large building or customer issues, coordinating across teams to find creative solutions
Execute with speed and quality.
Act as a frontline support to our Members who call Knotel home.
Develop close relationships with our Members to provide context and intel, and collaborate across the company to develop strategies to improve loyalty.
Surface opportunities and provide innovative ideas to improve our product offering.
Business Operations Manager
Komodo Health
San Francisco
6 days ago
The Business Operations team’s mission is to partner with teams across the company to drive data-driven decision making and cross-functional execution in alignment with overall company strategy, and the team primarily fulfills its mission by measuring and acting upon operational data. As an early member of our team, you will dive deep into areas across our business, help us set and measure goals, surface critical data, and keep us accountable. You will synthesize quantitative and qualitative information to proactively surface opportunities and risks, then arm team leaders and those closest to the problem with the context, framing, and recommendations to take action. At times, you will drive execution and measurable improvement by working directly with the relevant team.
