Operations Manager Jobs in San Francisco

As the Head of Insights & Operations, you will work closely with the Head of Gusto’s Business team (Chief Operating Officer) and leadership in different organizations to help them effectively run their teams and business areas. You will flex across both strategic and operational efforts: lead and contribute to strategy, develop and execute on a cross-functional roadmap for Business teams and across Gusto more broadly, deploy effective

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide. Gusto’s Business Technology team is primarily responsible for building processes, internal systems, and tools for Marketing, Sales,

The executive assistant team works with Gusto’s leadership to support their day-to-day administrative and operational needs, while also contributing to projects that help drive the company’s strategic priorities. In this role, you will be a critical part of supporting our business function. What you’ll do day-to-day: Provide support for the Engineering leaders and other members of their management team. Support the operations and culture of

The Managing Director role is critical to the success of our business as we expand our portfolio and operations. You will lead the charge on designing, building, and directing Lyric’s Real Estate team. In partnership with our Executive Team, you will define and interrate on Lyric’s real estate strategy, holding the team accountable for performance at every stage of the deal cycle. You are a leader that celebrates wins, learns from losses, and optimizes our processes accordingly. You will be a key player in positioning Lyric as a thought leader in the industry and will foster deep relationships with the key players in our space. This role is perfect for an entrepreneurial leader that thrives in a dynamic, fast moving startup environment and has a willingness to participate “in the weeds” to reach our business goals. 

· As Director of CS you will work with your managers to oversee daily activity of the Customer Success teams. · Work with team to prepare budgets and other organizational reports as needed. · Collaborate with team members in defining targets and ensure their teams are meeting department goals and company objectives . · Collaborate with team in reviewing working practices to ascertain high customer satisfaction. · Work with team to establish process to mitigate program management delivery and implementing identified, received, documented, distributed, and corrected or fulfilled. · The director will ensure that team will support delivery to vendors to ensure value is being obtained and contributes positively to operational efficiency and customer experience. · Work with the team to support service level agreements, performance metrics, and management reports. · Leads team to project staffing levels, processes, and procedures as appropriate to support service level commitments. · Work with team members to maintain technical support training programs for new Technical Support teammates.

Recruit, train, coach, and evaluate Support Engineers with published standards and expectations. Define individual and team goals that align with business objectives and ensure that individuals understand how they can contribute. Review the performance of direct reports, monitor MBOs, and conduct periodic and annual reviews.

Our Life Sciences team is seeking a talented and high-performing Director of Customer Success to grow, manage, mentor, and motivate a high-performing regional Customer Success team. This role is highly visible internally and externally and will work closely with a team of Customer Success Associates, Senior Associates, Managers, and Senior Managers to ensure successful deployment, adoption, and utilization of Komodo’s products and services, delivering significant value to our customers and ensuring the ongoing renewal of our partnerships. The role requires a thorough knowledge of the needs of life sciences customers in Medical Affairs, Clinical Operations and Commercial organizations. This individual will have proven success leading Customer Success or Services teams that serve life sciences clients in a fast-paced, highly cross functional environment.

Business Operations at KeepTruckin is a highly cross-functional group that is responsible for our go-to-market strategies and ensuring that we are hitting our growth targets for our core and innovation businesses. These strategies touch every step of our funnel including who we sell to, how we sell to them, and what we are selling to them. Our Business Operations team is energized by the challenge of getting their hands dirty in any problem across sales, marketing, operations and customer success, and finding ways to help us scale faster and more efficiently. They are also low-ego and love to collaborate with these other stakeholders to drive alignment and execution. Examples of major challenges Business Operations faces are launching new markets, experimenting with new sales and marketing motions, and recommending areas where we should invest more or less.

Provide operational and strategic direction to drive results for our Expert marketplace. Promote a high-quality customer-focused environment among the Expert community.   Recruit, retain, motivate and grow a community of qualified, responsive Experts across 700+ categories to meet 24/7 global customer demand.  Drive customer lifetime value through high quality Expert network. Constantly improve Expert performance to drive important business metrics, like response speed, answer quality and customer LTV.  Manage, evaluate and improve strategy, products, processes, communications and tools including: customer/Expert matching, Expert compensation programs, Expert retention and recruiting 

Customer Success plays a pivotal role in ensuring our customers are successfully using Ironclad to improve their contracting process. Supporting our Customers and Users is our highest priority and greatest privilege. Help scale the team that supports our Customers by building out our Support function. This is an opportunity to help define and provide world-class customer satisfaction by building a team and function that delivers world-class technical support services. This team will also achieve and support critical business objectives, including the attainment of targets for customer satisfaction, global support coverage in line with service level agreements, resolution time, and project deadlines. In addition, this role will ensure that teammates have the resources, tools, information, and processes necessary to deliver effective technical solutions to our customers.

Drive increased cross-sell, upsell, and renewal revenue, along with strong NPS scores, and customer referenceability. Oversee client operations and serve as primary point of contact. Build and mentor a client success team. Partner cross-functionally to organize internal resources to solve client business challenges. Own a book of high-value customer accounts (new and existing) to oversee platform training and adoption, along with the development of best practices. Develop and execute customer success plans, and track and report on key metrics for customer adoption and success. Become a subject matter expert on HC product offerings and services. Communicate product, service and industry updates to clients.

The VP of IT/InfoSec is a key contributor to the company’s strategy and planning process and will be responsible both for IT and InfoSec operations and for technology and digital innovation in each area. It is critical for this role to build strong and productive relationships with all business unit leaders, acting as a true partner and making IT a business enabler.

As the Assistant Regional Hub Manager, you maintain and improve upon the operational and inventory health of the San Francisco Catering Hub. You ensure your team has the resources they need so they can perform the work that supports diverse teams driving our growth. You will ensure best practices, propose practical process changes, and ensure the hub is a healthy, happy, efficient working site. You will work collaboratively with hub teams, support, account management, sales, human resources, engineering and operating staff to do so

-Work with 3PL to enforce agreed upon KPIs, storage of goods, and record keeping of inventory. -Negotiating and managing inbound and outbound shipments and deliveries. -Act as escalation point for day of delivery to field teams. -Find new 3PL relationships if necessary, and own the relationship life cycle. -Work with procurement and accounting teams to ensure inventory and logistics accounting is accurate. -Implement and drive new supply chain processes across 3rd party logistics accounts to improve efficiency, productivity, and costs. -Develop and implement strategic logistics solutions; select and manage key supply chain partners – e.g. customs brokers, freight forwarders, inland transportation, etc. -Seek opportunities to increase efficiency through new technologies. -Create informative, actionable and repeatable reporting that highlights relevant business trends and perform end of month inventory and 3PL service reconciliations.

We’re looking for an enthusiastic and highly-motivated Director of Business Operations to help build out and lead our BizOps function from the ground up. As Director of Business Operations, you will partner closely with senior leadership to drive cross-functional operational decision-making. This is a foundational role that will require you to deliver objective analysis and execute on key initiatives to improve business and operational effectiveness and efficiency across the organization. You will help lay the foundations for an enterprise-level business operations function and gain the necessary skills to put you on the path towards future business leadership.

We’re looking for an experienced support leader who can build and grow this team. The ideal candidate has experience scaling and leading customer service organizations, and will be a highly strategic thinker—--able to innovate upon existing conventions and approach the discipline with a creative, “first principles” mindset. This is a unique opportunity to shape what customer service looks like at Airtable, and to transform a business with a world-class support team. Our Customer Experience team lives within our larger Product Experience team, and collaborates closely with our product specialists. The role can be based out of our San Francisco or New York office.

We are looking for a high energy leader with director level experience driving customer success and operations within a data or SaaS company. In this leadership role you will lead our Customer Success and Customer Experience teams and will drive the efforts to provide the highest level of service to our customers. 

Resolve production issues by working with multiple teams. Handle production control and scheduling by developing production schedules based on various needs. Drive factors such as OTD, financial performance, MFG cost, and more. Provide input and participate in internal customer meetings and visits as required.  Provide direction, motivational leadership, and communication to all team associates to ensure performance objectives.

As the Vice President of Operations, you will lead operations at Modsy and report to the COO. The VP of Operations will be responsible for leading and scaling all aspects of Modsy Operations as well as being a true voice of the customer experience. You will oversee various teams including Merchandising operations, Order Management and Logistics, 3D Operations, S&OP and Customer Success. You will partner with the Head of Design Services to create a seamless customer experience that continually improves Modsy’s service offering and delivery experience while driving efficiencies and cost savings. You will work closely with finance to ensure operational capacity aligns with demand and product management and engineering to drive efficiencies and leverage over time. Passionate about people, product and leveraging technology and data to drive a better client experience, this strategic and analytical thinker must align with Modsy’s core values and be superior at building and leading high performing teams. 

The Head of Developer Success has a wide ranging charter to positively impact the success of Skillz over the long term. A stickler for detail and a strong process leader, one vector of success for this person will be gauged on their ability to smoothly integrate and onboard new developer titles into the Skillz stable of mobile Esports games. The second vector of success will be determined by their systematic approach to optimizing these games for long term, outsized, monetization as well as the health of the developer relationships and the Skillz developer community at large.