Fraud Operations Manager
5 days ago
Identify, communicate, and own process improvements to enhance the productivity and effectiveness of your team.
Work with Product and Program Managers to enhance our existing fraud tools and assess the impact and feasibility of new solutions.
Hire, lead, coach, and evaluate members of your team to perform at a high level.
Celebrate excellent performance and empower your team to improve areas of opportunity. Hire and train new team members as the business grows.
Assess your team’s ability and progress toward achievement of performance goals. Regularly prioritize the highest impact initiatives, and communicate what needs to fall to management and stakeholders.
Work with business leaders, third party partners, and analytics resources to identify fraudulent activity and develop solutions for mitigating it while minimizing false positives.
Collaborate with our Machine Learning and Data Science teams to implement and iterate upon fraud labeling frameworks to feed model testing and refinement.
Work cross-functionally with our Member Services Team to craft and iterate on our account suspension, account closure, and suspicious activity escalation protocols.