San Francisco Tech Jobs and Startup Jobs

24

Trust & Safety Policy Escalation Associate (Ja…

Udemy
San Francisco
1 day ago
+29
Effectively resolve Policy violations with instructors or students escalated to you by remote agents or other members of the Udemy team, key focus area of Japanese market. Identify, understand, and communicate top issues and trends that need broader attention from the rest of the company. Advocate product and process improvements based on data patterns to close loopholes, mitigate risk, and improve business processes. Inform Udemy’s marketplace policies to make sure that both students and instructors are governed fairly. Identify areas in our policies that need more clarity, and work with team to improve our product, or position on an issue. Coordinate and collaborate cross-functionally with other teams like Support, Legal, PR, Product, Community, Instructor Account Management. Develop customer-centric insights that will inform policy and product decisions, with an eye toward proactive, scalable, preventative solutions.

Administrative Assistant

MasterClass
San Francisco
1 day ago
Calendar Management. Coordinate internal and external meetings, phone calls, and events for VPs. Assist in meeting preparation, including agendas and all necessary materials. Manage and contribute to special projects as needed. Plan quarterly off-sites for each team. Credit Card Reconciliation (Expensify).

Administrative Assistant

Calico Life Sciences
Peninsula
2 days ago
We are seeking a highly-organized, dependable, energetic, and analytical individual to provide executive-level administrative support to the Head of Project Team Leaders, Project Team Leaders, and Project Management teams. Candidates must be comfortable in a fast-paced, start-up environment where collaboration is key to building both the organization and the culture. You will manage a variety of projects simultaneously, which requires strong multi-tasking skills, savvy business judgment, and the communication skills needed to effectively interact with a variety of people and job functions.

Administrative Assistant - Global Sales

Cisco Meraki
San Francisco
3 days ago
+53
This Administrative Assistant role will provide support for three of our senior sales leaders based in San Francisco and remotely in the US. The ideal individual will have the ability to exercise good judgment in a variety of situations with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Administrative Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

Executive Assistant

Unity Technologies
San Francisco
3 days ago
+33
Manage extensive calendaring and balancing of conflicting priorities. Organize complex worldwide travel involving airlines, routes, aircrafts, hotels, and ground transportation. Plan, coordinate and oversee logistics for team onsites & offsites, meeting venues, catering, AV, and coordinating group travel. Prioritize complex task lists and meet deadlines with little direction. Skillfully manage calendar events and prioritize daily tasks efficiently and effectively. Collaborate with all levels of the organization, including C-level executives and stakeholders, as well as internal teams and external vendors. Stay positive and focused while working in a fast-paced environment with competence and aplomb.

Trust & Safety: Critical Escalations, Sr. Mana…

Instacart
San Francisco
3 days ago
The Critical Escalations, Sr. Manager will report into the Director of Trust & Safety organization. The Trust & Safety team mission is to ensure ongoing stability of the Instacart Platform for shoppers, customers, & retailers through scalable solutions. As the Critical Escalations, Sr. Manager, you will partner with Trust & Safety leadership, Legal, Field Ops, and Law Enforcement to develop policies and process on the range of Trust & Safety issues that Instacart faces. In this role, you will also be responsible for ensuring positive resolutions and experiences on escalated issues throughout the Instacart community.

Fraud Operations Manager

Chime
San Francisco
4 days ago
+44
Identify, communicate, and own process improvements to enhance the productivity and effectiveness of your team. Work with Product and Program Managers to enhance our existing fraud tools and assess the impact and feasibility of new solutions. Hire, lead, coach, and evaluate members of your team to perform at a high level. Celebrate excellent performance and empower your team to improve areas of opportunity. Hire and train new team members as the business grows. Assess your team’s ability and progress toward achievement of performance goals. Regularly prioritize the highest impact initiatives, and communicate what needs to fall to management and stakeholders. Work with business leaders, third party partners, and analytics resources to identify fraudulent activity and develop solutions for mitigating it while minimizing false positives. Collaborate with our Machine Learning and Data Science teams to implement and iterate upon fraud labeling frameworks to feed model testing and refinement. Work cross-functionally with our Member Services Team to craft and iterate on our account suspension, account closure, and suspicious activity escalation protocols.

Payments Specialist

Indiegogo
San Francisco
4 days ago
Effectively use available tools, both on our platform and our payment partners' platforms, to troubleshoot questions, such as: investigating missing funds, unknown transactions, and failed contributions. Work with our bank to handle rejected funds cases, as well as escalated issues such as traces, amendments, and recalls. Analyze major customer pain points and contact drivers and develop strategies to eliminate (via product) or streamline (via educational efforts). Review high-risk transactions and help reduce loss due to chargebacks and payments escalations. Communicate with campaign owners and contributors to assist with payments issues and mitigate potential risk. Contribute to ongoing evolution of Indiegogo’s risk management policies & procedures. Provide ongoing product feedback to improve quality and efficiency of Indiegogo’s payments and fraud management system.

Learner Services Degree Specialist

Coursera
San Francisco
5 days ago
Provide meaningful interaction with learners via email, webinars or other communication channels and provide them with high quality support. Assess and communicate learner sentiment and student success metrics for assigned programs. Create resources and operational workflows to support the learner throughout their journey with Coursera, from onboarding to graduation and beyond. Design and execute on innovative student services, measure their impact, and iterate based on findings. Build strong relationships with university counterparts, to develop a shared student services model, student retention strategy, provide staff training, and roll out new programs. Manage the operations and processes associated with degree programs, resolving issues as needed to ensure an exceptional student experience. Be a platform expert in the degree learner experience and provide platform and technical support to our university partners to support live degree courses, working with Program Managers and Engineering. Act as the voice of the learner in assigned programs, advocating for product enhancements and policies which reduce friction in the degree experience.

Administrative Assistant - Contract to Hire

Glu Mobile
San Francisco
5 days ago
This role will report directly to the Head of Revenue and includes managing schedules and calendars, preparing expense reports, coordinating studio meetings, and being the first point of contact for org requests. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.   An excellent Admin is, above all, an organized and competent professional with phenomenal communication skills. You will be comfortable dealing with people and able to carry out administrative and operational duties with accuracy and speed and all the while continuing to foster the culture of innovation and fun.

Event Operations Associate

Skillz
San Francisco
1 week ago
Add, adjust, and remove ongoing Skillz content with guidance from our Live Ops team. Set up and test programmatic event content. Suggest new and exciting prizes for events. Schedule and verify push communications to the Skillz player-base. Facilitate communications across several teams to ensure all teams have accurate information on event changes and updates. Assist with escalated support tickets about live event operations and related issues. Track monthly event costs.

Executive Assistant

Fastly
San Francisco
1 week ago
Fastly is looking for an Executive Assistant to support up to 3 members of our Executive team. You are an organized, social, self-starter who has sound judgement and can take independent action to initiate advanced administrative assistance. Prior experience supporting an executive who travels extensively would be ideal, but not required.

Executive Assistant

Eero
San Francisco
1 week ago
The ideal EA will possess integrity and a mastery of creating order in a chaotic world. You must have the ability to execute at a high level and see the opportunities in ambiguous situations—all while keeping your cool and maintaining a sense of humor. This role demands a strong sense of urgency and the ability to work independently on assignments with sound judgment. The right candidate will be detail oriented and have a demonstrated ability to solve problems effectively and efficiently while staying flexible and solution-oriented. This individual must have a strong sense of ownership and bias for action, a commitment to customer-service, and the ability to meet tight deadlines. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals inside and outside the company is imperative.

Executive Assistant

Lever
San Francisco
1 week ago
While you’re partnering with our executives to help manage their time, you’ll also learn the challenges and demands that executives face on a day-to-day basis as well as on a broader business level. You’ll be exposed to each leader’s organization and gain a robust understanding of how Lever functions, our company-wide goals, and how you can help us achieve them. You’ll also have the opportunity to teach your process management skills to the executive team and how to best work with you. The broader Lever team will also benefit from any/all shortcuts and tools you use to make your work easier and more efficient. We’ll look to you for recommendations and best practices to become an overall more effective team!  This role is perfect for someone that enjoys challenging tasks, working on many things concurrently, enjoys learning, and helping companies grow and scale. If this sounds like you, we’d love to hear from you! 

Customer Support Specialist

GoPro
Peninsula
1 week ago
The Agent Readiness Specialist (ARS) role is the highest level of technical and customer support team here at GoPro. This person will act as the quarterback for all support escalations and creation of both external and internal support content. The Agent Readiness Specialist will be responsible for working cross-functionally with the Training, Operations, QA, Executive Escalations and Community Teams located across the globe. This person will be responsible for identifying process and education gaps; creating and updating content to improve the overall customer experience.

Executive Business Partner to CEO

Scoop
San Francisco
2 weeks ago
Exceptional communication skills. You are both a talented writer and articulate speaker, able to convey complex ideas and communicate with clarity, confidence, and authority. You always come across as professional with consideration for the right tone for any audience or situation. Master of logistics with an eye for detail. You never drop the ball on calendar management, email correspondence, travel, or logistics. You are comfortable managing agendas for critical meetings, taking notes, and following-up on the status of any actions needed from the meeting. Ability to anticipate. You have a special knack for “seeing around corners”. You have a special knack for “seeing around corners”. You anticipate needs before they arise, and make sure all meeting attendees (including Rob) are prepared and able to make meetings both efficient and successful. Ensure delegation and prioritization. You have a crystal clear understanding of Rob’s top priorities and how those drive company performance and culture. You act as the initial filter on Rob’s time and attention while avoiding the stigma of gatekeeper.  Utmost discretion. You have a strong sense of integrity and maintain total confidentiality, both internally and externally. 

Executive Assistant

Spin
San Francisco
2 weeks ago
Work closely with the company's executive team (CEO, President, CTO, and CBO) on scheduling, calendar management, and ad hoc projects. Support the entire team's day-to-day operations and come up with new ways to keep everyone happy and effective. Leverage your creativity to help establish and express our company culture. Assist in coordinating logistics for team off-sites and activities. Approve employee expenses. Work closely with recruiting to schedule on-site interviews for exec team. Take notes in meetings, run errands, and help exec team stay organized. Stay up-to-date on upcoming conferences and events to streamline planning.

Executive Admin

Orion Labs
San Francisco
2 weeks ago
Report to the CEO, working on-site in San Francisco 8:30 am - 5:30 pm. Handle sensitive information and projects with a high level of discretion and integrity. Anticipate needs and provide a high-level of tailored administrative support, including. Calendaring, travel arrangements & coordination, manage schedules . Accurate expense reporting in a timely manner. Coordinate internal and external meetings including but not limited to Board meetings, team meetings, staff meetings, all hands meetings, off-site meetings, one-on-one meetings, etc.  Facilitate meetings by structuring agendas, taking notes, and organizing work streams. Provide backup support for company-wide events as well as when the office manager is away.

Executive Admin to Co-CEO's

Redaptive
San Francisco
2 weeks ago
We are looking for an Executive Administrative Assistant to provide executive support to Redaptive’s co-CEO’s, as well as staffing coordination for the People team. You will be responsible for skillfully interacting with management within and outside of the company, comfortably communicating with customers, vendors and visitors and flawlessly handling confidential and critical details. You will also be responsible for scheduling and communicating with job applicants who need scheduling. The right candidate will have an innate, strong generous spirit and will get energy from helping their colleagues while lending a calming presence.

Executive Assistant

MasterClass
San Francisco
2 weeks ago
Experience supporting multiple executives. Ability to deliver high-quality work under tight deadlines. Easygoing, approachable personality who can maintain composure and make decisions under pressure Excellent verbal and written communication skills. Great instincts in anticipating the needs of the executives being supported often without much guidance. A resourceful self starter who can multitask in a fast-paced environment. Someone who is passionate about the company’s mission and eager to contribute wherever necessary to help in success.

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