Trust & Safety Policy Escalation Associate (Ja…
1 day ago
Effectively resolve Policy violations with instructors or students escalated to you by remote agents or other members of the Udemy team, key focus area of Japanese market.
Identify, understand, and communicate top issues and trends that need broader attention from the rest of the company. Advocate product and process improvements based on data patterns to close loopholes, mitigate risk, and improve business processes.
Inform Udemy’s marketplace policies to make sure that both students and instructors are governed fairly. Identify areas in our policies that need more clarity, and work with team to improve our product, or position on an issue.
Coordinate and collaborate cross-functionally with other teams like Support, Legal, PR, Product, Community, Instructor Account Management.
Develop customer-centric insights that will inform policy and product decisions, with an eye toward proactive, scalable, preventative solutions.