Product Manager, Retention
1 week ago
Drive the Product strategy regarding the full Rocket Lawyer member journey from selecting relevant plan types, managing the full lifecycle of the subscription plan, ensuring customer satisfaction, and encouraging product usage and engagement.
Deeply understand the needs of our current and future members through quantitative and qualitative customer research. Passionately represent the voice of the customer as you build products and experiments.
Prioritize features and experiments using data-driven analysis, business insights, and sound judgment.
Define and analyze metrics that inform the success of products and experiments, specifically as it relates to lifetime value of our members.
Lead the ideation, technical development, and launch of products and experiments that help our members solve their legal problems.
Collaborate with your cross-functional team of Design, User Experience, Engineering, QA, and Content to bring product to market.
Develop a deep understanding of the marketplace and competitive environment.