VP of Marketplace & Expert Operations
2 days ago
Provide operational and strategic direction to drive results for our Expert marketplace. Promote a high-quality customer-focused environment among the Expert community.
Recruit, retain, motivate and grow a community of qualified, responsive Experts across 700+ categories to meet 24/7 global customer demand.
Drive customer lifetime value through high quality Expert network. Constantly improve Expert performance to drive important business metrics, like response speed, answer quality and customer LTV.
Manage, evaluate and improve strategy, products, processes, communications and tools including: customer/Expert matching, Expert compensation programs, Expert retention and recruiting