Senior Content Strategist, Merchants at Wish

| San Francisco | Remote
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is seeking an experienced Senior Content Strategist to lead communications projects facing hundreds of thousands of Wish merchants worldwide. As an integral part of the Wish Merchant Communications team, you will prepare, strategize, and release a variety of merchant-facing contents, including feature release announcements, education material & Help Center articles, and more. You will also be in a position to mentor and potentially lead a growing team of global writers who contribute to the vital task of informing, educating, and inspiring Wish merchants worldwide.

What you'll be doing:

  • Explain complex business, technical, and policy concepts in clear and easy-to-understanding language for merchants and internal stakeholders.
  • Create content such as feature release announcements and Help Center articles to support time-sensitive feature launches.
  • Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight and changing deadlines.
  • Collaborate closely with product managers, designers, engineers, and other stakeholders throughout the project management process.
  • Cultivate key relationships with global stakeholders across different time zones.
  • Lead the development of tools and processes to improve current workflow and ensure consistent, timely, and high-quality communications.
  • Help set standards, best practices, and fresh and evolving ideas as the team scales.
  • Proactively improve content accuracy and consistency across all communications channels.
  • Mentor junior content strategists around the globe.

Qualifications

  • 6-8 years of experience in technical writing, journalism, report writing, or proposal writing in a senior-level capacity
  • Strong product sense, with experience in a product-driven web or B2B environment
  • A confident project manager with a keen sense of ownership and demonstrated ability to drive projects from start to finish
  • Strategic thinker with an eye on execution as well; can flexibly zoom in to be highly detailed-oriented and zoom out to think big picture
  • Comfortable working through ambiguity, with the ability to manage competing priorities with ease
  • Globally minded, with an aptitude for working cross-functionally across time zones and cultures
  • Aspire to grow into a writer team lead who guides and mentors a global team
  • Resourceful, meticulous, and fearless

Preferred Qualifications:

  • BA in Communications, English, Journalism, Economics, Finance, Supply Chain or Logistics, or other related disciplines
  • Professional fluency in non-English languages (Mandarin, Chinese strongly preferred)
  • Experience with mentoring, guiding, or leading teams
  • Experience managing Help Center facing a global audience
  • Familiarity with content localization process
  • Remote work experience
  • Background and/or interest in eCommerce a plus

#LI-JO1

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.

Leah

Content Marketing Manager

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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