Senior UX Writer at Credit Karma

| San Francisco
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Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), filing their taxes with Credit Karma Tax and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in San Francisco, Charlotte, Los Angeles, Leeds, London and soon Oakland.
Credit Karma is taking the convoluted world of personal finances and making it easy to understand. We are uniquely positioned to help our 100 million (and counting!) users take control of their financial lives. The Product Design team is looking for passionate and thoughtful content strategists to help our users and push our solutions to a new level. Demystifying finances is no easy task—and that’s why we need you.
On the Design team, we’re always looking for ways to do better for our users and ourselves. We’re a group of designers, UX writers, and UX researchers that’s growing fast, which means you’ll have impact not just on the product, but on how the organization works.
*Banking services provided by MVB Bank, Inc., Member FDIC

Are you our next UX Writer?

  • We are looking for an experienced UX writer to help grow our Product Design team. Ideally, you’re a UX designer who happens to use words as your design language. If you care as much about how screens flow into each other as you do what the words on them say, you’ll fit right in. We spend as much time perfecting our internal positioning as we do our user facing copy, and believe in showing the math behind our work. If you're an expert in writing and user experience and you want to make experiences that improve people’s lives, we’d love to talk to you!

What you'll do:

  • Write UI copy for Credit Karma’s product (web + mobile).
  • Articulate the strategy around your copy in compelling ways.
  • Treat content as equal parts art and science: showing and inviting people in on your strategy and how words solve problems is a creative endeavor that is enhanced by great process.
  • Develop a vision for your product area and help the team build toward it.
  • Drive alignment between stakeholders, serving as the capable storyteller who can articulate why any given project fundamentally matters to our users or to the business.
  • Collaborate with product designers, product managers, researchers, and engineers to bring your creations to life.
  • Help us innovate in the rapidly changing field of product writing/content strategy, identifying new ways of packaging your work and applying your skills .

What's great about it:

  • What we’re doing as a company is ambitious and feels good: we’re offering free tools to people that help them improve their financial lives. What we’re doing as a team -- bringing clarity to users around how they can use these tools -- is fundamental to the company’s success.
  • We are a relatively new team within the company, so the landscape is wide open in terms of defining the best ways to work and ways to influence product definition.
  • You own not only the language of the features you’re responsible for, but the broader future that these experiences help people achieve.
  • You have a built-in audience of 80 million+ people who rely on our product for help.
  • You'll be establishing many of the processes to make this team successful.

What we expect:

  • At least 5 years of UX writing experience
  • Experience working in UX (with designers or product managers)
  • Ability to work in a fast paced environment
  • Good interpersonal skills – ability to give and take constructive criticism
  • Strong opinions on how content fits into great products and where content fits into the product design process
  • Collaborative spirit, able to pitch stakeholders on your ideas
  • Appetite for learning new financial scenarios so you can make them easily digestible
  • Passion for Credit Karma’s mission in making financial progress for everyone
  • Portfolio of relevant writing/content strategy work

Equal Employment Opportunity
 
Credit Karma is committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth.
 
As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated. Credit Karma is also proud to be an Equal Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. We prohibit discrimination of any kind and operate in compliance with the San Francisco Fair Chance Ordinance.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • GraphQLFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

Credit Karma San Francisco is located in the heart of the city, with a ton of great restaurants, shops and above a subway and bus stop!

What are Credit Karma Perks + Benefits

Credit Karma Benefits Overview

Health and Wellness
Our employees’ physical and mental well-being is important to us. We offer competitive benefits to make sure employees are taken care of inside and outside of the office. We offer medical, dental, vision, mental health and life insurance coverage. We also offer a 401(k) matching plan, paid time off, holidays (including your birthday), and generous paid bonding for all new parents within the first year of birth. In addition to gym subsidy, we offer yoga, meditation sessions and a spa to relax. And because the belief is that all employees should share in the success of Credit Karma, every one receives stock options.

Professional Development
Credit Karma is committed to learning and development programs for employees, both professionally and personally. We offer a generous annual stipend for continued education, training workshops, conference opportunities, etc. We also have mentorship, coaching for developing leaders and a people manager onboarding program. Our Internal mobility program is designed to help our employees take ownership of their career and make progress within Credit Karma.

Perks
The fun and relaxed office environment means a casual dress code, ping-pong breaks, arcade games, and regular company events, such as happy hours, field day, and sporting events. Employees never go hungry with a fully stocked kitchen, filled with breakfast foods, drinks, and endless snacks. There is even an onsite barista.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Sick Days
Perks & Discounts
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Mentorship program