Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than 200,000 members and over 45 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.

What are the primary responsibilities of this role? 

• Documenting enhancement requests including document benefit/impact details. 
• Develop eligibility requirements for short- medium- and long-term eligibility system needs
• Work with Product Management, engineering and other CH teams to define eligibility requirements for eligibility systems
• Working with Development and Eligibility Teams to ensure Eligibility bugs are accurately documented and prioritized to drive timely resolution
• Define and monitor Bug reporting and processes, including impact to internal customers, members and clients
• Create/maintain Eligibility Dashboards and Reporting Strategy
• SME on Eligibility workflows and process (re)engineering, how eligibility interacts and how data flows end to end.
• Onboarding/training - create and execute training docs/plans
• Eligibility KB program owner 
• Support project needs to allow operations to focus on run the business workloads

Your skills include: 

• You have 5+ years in a BSA or equivalent role
• You have experience designing and implementing complex technical/process projects
• You have the ability to make progress, recommendations and decisions with incomplete information
• You have the ability to understand, analyze and envision the end-to-end process
• You have experience working with external vendors
• You enjoy a fast paced team environment and adapt well to change by adjusting priorities as needed
• You have excellent verbal, written and interpersonal communication skills
• You are analytically minded and like to make data-driven decisions
• You are process oriented and have experience building and improving processes
• You are a self-motivator and self-starter

Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than 200,000 members and over 45 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.

Collective Health is headquartered in San Francisco, CA, with additional offices in Chicago, IL, and Lehi, UT. Founded in 2013, Collective Health is backed by the SoftBank Vision Fund, DFJ Growth, PSP Investments, NEA, GV, G Squared, Founders Fund, Maverick Ventures, Mubadala Ventures, Sun Life, and other leading investors. For more information, visit us at https://www.collectivehealth.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.