About Scout

Scout is the sourcing and supplier engagement platform trusted by procurement teams to streamline their process, manage a unified pipeline of projects, and collaborate with stakeholders and suppliers. Scout’s powerful platform drives profitability and makes enterprise commerce faster, less risky, and more transparent, giving CPOs the tools they need to transform their organizations.

Over 250 global brands trust Scout to provide greater visibility across stakeholders and suppliers, centralize core processes, measure effectiveness, and make procurement teams crazy successful by delivering better business outcomes. Our simple, effective interface enables companies to streamline supplier selection, manage vendors, centralize data, and make more informed purchasing decisions, faster.

Scout RFP makes strategic sourcing simpler, smarter, and more streamlined than ever before. Its’ an intuitive, cloud-based platform closes the loop on sourcing and drives better business outcomes. Scout serves over 200 enterprises across a wide range of industries, including technology, retail, manufacturing, healthcare, education, insurance, and more. It is backed by leading investors like Menlo Ventures, GV (Google Ventures) and Salesforce Ventures, and counts some of the most prominent Fortune500 brands as customers.

As a Scout Customer Data Architect, you will work with our customers and prospects to discover, quantify, and realize the value of Scout solutions. You will act as a liaison between customers and our product teams to tailor and fine-tune our product roadmap & customer deliverables as it relates to our API connections and integrations. Together with Scout Product and Customer Success teams, you will support and help develop the Scout product that best suits our customers. Together with our Customer Success team, you will build relationships with our customers, understand their businesses, discover potential Scout impact, as well as understand and troubleshoot their product concerns. We are a very focused and driven team that views itself as critical to growing Scout’s customer base and maintaining Scout’s customer-first values system.  

We’re looking for insightful, hands-on, and inquisitive people who can help us scale business. We value individuality and encourage collaboration as you will be supporting every member of our team in their progress towards their career goals. This position will be a key contributor within Scout’s Revenue Organization. You will have our commitment to work with you directly to develop your skills, advance your career, and make an impact along the way.

Responsibilities:

• Work closely with our sales teams, product stakeholders and customer success team to assess, develop, and accelerate post sales technical implementation planning & execution
• Create and provide detailed functional specifications for proposed solutions including time and scope involved, as it relates to product integrations, API’s, connectors, and data migration 
• Establish a framework for necessary contributions from various departments and facilitate their collaboration
• Work with customer technical, functional, and project management resources to successfully ensure project go live and set customer team up for success
• Analyze current technologies used within customers establish technical solutions and or process improvements
• Manage implementation projects with customers as well as manage the internal transition of knowledge from pre-sales to post-sales following successful testing & implementation
• Consult with customers to customize, test and deliver our solution packages to best fit customer workflows, needs and goals
• Act as the liaison between customers and our product teams to tailor and fine-tune our product roadmap & customer deliverables as it relates to our API connections and integrations
• Will require 50% travel to engage with customers directly

Must Have:

• Four year degree from a reputable institution
• 2-3 years of implementation management, customer success management, solution architecture or consulting experience (3-5 years of post sales experience if no advanced degree)
• Proven experience of implementing custom SaaS solutions and/or technical project management or customer support
• Track record of leading workshops and/or facilitating meetings with multilevel internal and customer audiences
• Excellent consulting skillset, including discovery, analysis and project leadership
• Good sense of humor coupled with strong interpersonal and collaboration skills
• Drive and motivation to take on additional responsibilities over time
• Willingness to travel up to 33%
• LOCATION: Remote (near major airport) / San Francisco / Chicago /

Nice to have:

• Experience running Procurement and Sourcing teams or projects
• Familiarity with implementing Procurement and Sourcing Solutions or workflow-based applications
• Advanced degree (M.A., M.S., MBA etc.)

Mission: Our mission is to make enterprise commerce faster, less risky, and more transparent.

Competition: We compete with legacy data, spreadsheets and even pen and paper. We are an intuitive, cloud-based software that helps procurement professionals source fast and make a bigger business impact.

Smart and sustainable growth: We are rapidly growing, and very intentional about planning for future growth. The money goes into the business and continues to build and bring the best product possible to market.

Benefits: Medical, dental and vision coverage. Unlimited PTO. Health Savings Accounts. 401(k) plan. Pre-tax commuter benefits. Retirement plan. Lunch twice a week. Fully stocked kitchen. We are always evaluating our options to do what we can to bring the best to our employees.

Transparency: Lots of companies say it, few of them actually live it. We live transparency every day - just ask a Scout employee to learn more.

Equal Opportunity Employer

Scout RFP provides equal employment opportunities to all employees and applicants for employment regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.