Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. While it’s easy to view shipping as just a commodity to be optimized, the most successful e-commerce businesses know that shipping plays a major role in growth, starting from conversion optimization pre-purchase and spanning through customer loyalty and repeat purchasing. Through Shippo’s web app and API, e-commerce businesses, marketplaces, and platforms connect to dozens of global shipping all in one place. Shippo offers businesses the abilities to compare discounted shipping rates, print labels, automate international documents, track shipments, communicate order status to customers, and facilitate returns. Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for culture and skills add in every new person. Join us to build the foundations of something great, roll up your sleeves, and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub and others.

We’re looking for an Analyst to help us keep on top of and respond to the latest happenings in the ever-changing world of e-commerce. In this high impact role, you’ll work closely with several departments and leadership to gain a strong understanding of Shippo’s product, our market, and the broader e-commerce space. You’ll use this understanding to help craft Shippo’s POV on changes in the market, help Shippo’s teams adapt to changes, and discover new opportunities for growth

SOME OF THE THINGS YOU WOULD WORK ON

• Be an expert in all things e-commerce, shipping, and logistics.
• Use your expertise to inform decision making across the company, including product, business development, and marketing.
• Follow industry news and trends including, but not limited to - competitive research, investor reports and earnings calls from relevant market players, and relevant publications covering the logistics space and e-commerce.
• Distill your learnings and POV to internal stakeholders and craft response plans where needed. For example, an announcement from a major player in the space may require Shippo to create content that educates our customers about the ramifications or a change to a carrier’s service levels may require you to collaborate with our product team to make the necessary changes within the Shippo Product. 
• Share internal updates on a regular cadence to various internal stakeholders, including leadership and the broader company. 
• Collaborate with Shippo’s PR team to identify and execute opportunities for thought leadership and media + analyst relations.
• You tell us what you should do and what you want to do. The ideal candidate will work with leadership to identify new high-leverage activities and opportunities for growth. Our job is to set you up for success and let you take ownership as a marketer.

REQUIREMENTS

• 3+ years experience in B2B communications, analyst relations, PR, or other relevant area - or - previous experience as an investment or VC analyst. Previous experience in e-commerce and / or shipping and logistics is a strong plus.
• Strong external and internal communication skills. The ability to clearly communicate complex concepts to a diverse audience of stakeholders across different levels of seniority and focus areas.
• Strong writing ability plus a willingness to formulate complex concepts in written form for internal and external audiences.
• Ability to think critically and analytically when evaluating projects. You don’t need to be a data analyst, but you should be able to leverage data to inform decisions. Familiarity with Looker, Heap, Mode, and / or Pendo are bonuses.
• History of being a team player, and desire to jump in and get your hands dirty as needed.
• Degree in Business, Marketing, Communications, or a related field and/or equivalent work experience.

BENEFITS

• Benefits: medical, dental, vision (90% covered by the company, incl. dependents)
• Flexible PTO + work hours
• 3 VTO days for ShippoCares volunteering events
• $2,500 yearly learning stipend for your professional growth
• Free lunch / drinks / snacks
• Fun team events outside of work hours - happy hours, “escape the room” adventures, and more!