Design Operations Lead at Wish

| San Francisco | Remote
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We are:
A tight-knit community with a chill, fun, and inclusive culture. We recognize that auto layout, the 8-pixel grid, and emojis are our friends, and use them all regularly. Our virtual team bonding events include watching design documentaries together, playing Telephone Pictionary, and learning to mix cocktails. 

As a team of research-based designers, we leverage experiment results and insights to release new features and products that directly impact 100 million monthly users worldwide, and each designer has the opportunity to lead individual projects from ideation through execution. Our design team consists of disruptors, trailblazers, innovators and risk-takers who are creatively moving the industry forward, helping drive economic growth in some of the most remote parts of the world, and making life more affordable for millions of customers worldwide. 

Job Description

We’re looking for our first design-focused program manager to help us elevate the quality of the Wish Design team. The ideal candidate is a creative problem solver, and implementer, who wants to contribute and lead on several fronts at once. We aim to continuously improve the way we communicate and work within Design, and with the rest of the organization. From team goal-setting, to on-boarding, and to program development for design workshops and communications: this role will have a significant impact on Design’s effectiveness and impact at Wish.

What you'll be doing:

  • Develop, implement, and manage strategic initiatives for scalability

  • Optimize efficiency for a cross-functional team including designers, engineers, product managers, UX writers, QA

  • Proactively identify obstacles/risks concerning multiple projects/teams

  • Face roadblocks or challenges head on with creative solutions and professionalism

  • Continuously drive operational strategies

  • Uphold best practices for a holistic product design approach

  • Empower the organization through thought leadership, workshops, coaching, mentoring, etc.

  • Foster a safe, playful environment filled with constant learning and support

  • Maintain an organizational culture with empathy, visibility, impact, and purpose

Qualifications

  • Must have 4+ years of Design Ops / Program Management experience on a product design team, or equivalent experience as a Producer or Executive Producer at a design agency
  • Demonstrated program and project management skills—you possess masterful organizational and executory ability

  • Solid understanding of product design teams and process, including discovery/research, exploration, iteration, and delivery

  • Adept at building lasting, high-quality working relationships with designers, researchers, writers, product managers, and engineers

  • Outstanding written and oral communication skills

Who You Are:

  • Passionate about streamlining workflows

  • A design fanatic comfortable with regularly socializing the design process to other teams

  • Establishing strong cross-functional partnerships

  • A leader in establishing and strengthening design culture and promoting the culture within a company.

  • An expert in coaching, coordinating and bringing people together.

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.

Leah

Content Marketing Manager

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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