Design Operations Lead at Wish
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
A tight-knit community with a chill, fun, and inclusive culture. We recognize that auto layout, the 8-pixel grid, and emojis are our friends, and use them all regularly. Our virtual team bonding events include watching design documentaries together, playing Telephone Pictionary, and learning to mix cocktails.
As a team of research-based designers, we leverage experiment results and insights to release new features and products that directly impact 100 million monthly users worldwide, and each designer has the opportunity to lead individual projects from ideation through execution. Our design team consists of disruptors, trailblazers, innovators and risk-takers who are creatively moving the industry forward, helping drive economic growth in some of the most remote parts of the world, and making life more affordable for millions of customers worldwide.Job Description
We’re looking for our first design-focused program manager to help us elevate the quality of the Wish Design team. The ideal candidate is a creative problem solver, and implementer, who wants to contribute and lead on several fronts at once. We aim to continuously improve the way we communicate and work within Design, and with the rest of the organization. From team goal-setting, to on-boarding, and to program development for design workshops and communications: this role will have a significant impact on Design’s effectiveness and impact at Wish.
What you'll be doing:
Develop, implement, and manage strategic initiatives for scalability
Optimize efficiency for a cross-functional team including designers, engineers, product managers, UX writers, QA
Proactively identify obstacles/risks concerning multiple projects/teams
Face roadblocks or challenges head on with creative solutions and professionalism
Continuously drive operational strategies
Uphold best practices for a holistic product design approach
Empower the organization through thought leadership, workshops, coaching, mentoring, etc.
Foster a safe, playful environment filled with constant learning and support
Maintain an organizational culture with empathy, visibility, impact, and purpose
- Must have 4+ years of Design Ops / Program Management experience on a product design team, or equivalent experience as a Producer or Executive Producer at a design agency
Demonstrated program and project management skills—you possess masterful organizational and executory ability
Solid understanding of product design teams and process, including discovery/research, exploration, iteration, and delivery
Adept at building lasting, high-quality working relationships with designers, researchers, writers, product managers, and engineers
Outstanding written and oral communication skills
Who You Are:
Passionate about streamlining workflows
A design fanatic comfortable with regularly socializing the design process to other teams
Establishing strong cross-functional partnerships
A leader in establishing and strengthening design culture and promoting the culture within a company.
An expert in coaching, coordinating and bringing people together.
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.