Good design can change how people feel about even the most murky of topics. Which is why Collective Health is invested in and shaping, and changing, the way we experience healthcare.

As a Lead Content Designer here, you’ll design various experiences of our award-winning products—with a strong emphasis on customer-facing features. Along with a talented team of product designers, content designers, researchers, engineers, and product managers, you’ll collaborate through all phases of the software product development process, ensuring we’re developing a best-in-class product that is both beautiful and functional. In short, you’ll use design to help transform an industry.

What you'll do: 

• Execute and deliver on product copy and content strategy
• Collaborate with engineers, product managers, content designers, UX researchers, and other product designers to ensure content drives desired UX, business, and technical outcomes
• Craft experiences that meet our high visual and interaction design quality standards
• Approach problem solving with empathy and creativity, remembering that there is rarely one “right” answer
• Move quickly and be able to sit in ambiguity, knowing that sometimes good problem solving often takes tenacity, flexible thinking, and comfort in discomfort
• Delight in developing and evolving product voice and tone
• Improve and implement processes used by the Content Design team and others across the organization

Your skills include:

• 7+ (ish) years of relevant writing and product experience
• An uncanny ability to mimic voice and tone
• Experience of advocating for content design and driving complex projects forward
• An optimistic, solutions-driven attitude
• Experience translating complex subject matter
• Ability to balance a need for speed and DIY spirit with rigor and commitment to craft

Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than 200,000 members and over 45 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.
Collective Health is headquartered in San Francisco, CA, with additional offices in Chicago, IL, and Lehi, UT. Founded in 2013, Collective Health is backed by the SoftBank Vision Fund, DFJ Growth, PSP Investments, NEA, GV, G Squared, Founders Fund, Maverick Ventures, Mubadala Ventures, Sun Life, and other leading investors. For more information, visit us at https://www.collectivehealth.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.