User Experience Researcher

| San Francisco
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We are witnessing a massive shift of consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying experience from checkout to fraud detection, payments and more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology. 

Research has been a foundational part of how Bolt builds products from day one even without a dedicated user experience research function outside of product management and design. Bolt is hiring a user experience researcher to drive both exploratory and directed research to better understand problems and to find the best way to solve them. As a user experience researcher at Bolt you will partner with product design, product management, and engineering to help answer the questions that will shape our long term vision and strategy.

What you'll do:

  • Seek out customer, data, and design-driven insight and use that insight to identify foundational questions for the business, the product, and the ecommerce industry more broadly.
  • Design the user research best suited to answer those questions whether it be surveys, interviews, diary studies, prototype walkthroughs, card sorting, or something entirely unique.
  • Execute on your research plans end to end including getting scrappy when necessary to do your own recruiting, scheduling, and more in a startup environment.
  • Evangelize your findings across the company from the tech teams to the go-to-market teams to leadership.
  • Leverage your deep understanding of Bolt’s customers to help support the product development process.
  • Evaluate and summarize learnings to be shared across multiple functions, and use your insights to form recommendations for contribution toward future project planning.

What would set you up for success:

  • 4+ years of experience as a user experience researcher
  • A clear history of developing and delivering high quality research and insights
  • Outstanding communication skills
  • Outstanding at documenting and sharing findings with the broader company
  • Experience in payments and ecommerce a plus

Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
    • GolangLanguages
    • AWSLanguages
    • KubernetesLanguages
    • TerraformLanguages
    • ReactLibraries
    • PostgreSQLDatabases

Location

We're located in the heart of the SOMA with a quick walk to Union Square and awesome city views.

An Insider's view of Bolt

What are some social events your company does?

We host a variety of events, ranging from game nights to cross-team hot wing challenges to in-office volunteering events. While remote, we’ve done a lot of trivia, Netflix parties (Groundhog Day, anyone?), poker tournaments for charity, and employee-led cooking/cocktail making classes. We try to have fun inclusive events for everyone at Bolt.

Julie Wu

Experience Lead

What's the biggest problem your team is solving?

Currently, the app infra team is working on how we scale Bolt engineering. This is not just how we handle more load, but also how we make sure our engineering team scales. We are thinking about the next-generation infrastructure for Bolt. Making sure a team can build robust yet quickly extensible code is our big focus.

Roopak Venkatakrishnan

Engineering Manager

How has your career grown since starting at the company?

At Bolt, we believe learning is a priority for every individual and the business as a whole. We support Bolters' development by providing them access to a formalized mentorship program, stipends for external training and education, manage development, career planning guides, DEI training, and other internal programs (just to name a few).

Torie Runzel

Head of People

What unique initiatives do you have that encourage innovation?

We have several pod structures in the company including a Go To Market and Product pod where different Customer team representatives work with Product managers to provide feedback during the product development life cycle. The pods are really important to ensure that there is an iterative cycle between the market, real customer needs & the company.

Tina Fan

Chief Customer Officer

What are Bolt Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
https://app.strivebenefits.com/bolt-financial
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Bolt provides a child care FSA option.
Generous Parental Leave
Flexible Work Schedule
Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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