UX Researcher at App Annie

| San Francisco
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What can you tell your friends when they ask you what you do?
  • I’m responsible for research that feeds the strategy, design, and development of all our web and mobile products.
  • I create understanding and empathy around user needs for the entire product team including UX designers, product managers, and engineers. 
  • I work together with other UX designers, product managers, and engineers to create state of the art products and features.
  • I help identify our customers’ needs and pain points, to make strategic recommendations that help them better navigate mobile data, and app economy at large.

How will you be doing this?
  • You will drive the complete research process for the company, exploring the needs, behaviors, emotions and motivations of our users through methods like usability testing, ethnography, logs analysis, surveys, interviews, and field visits. 
  • You will design and conduct research that will help us to create useful, usable, and delightful products and features for our customers.
  • You will lead the UX research discipline for the company, and will stewart the best practices, methodologies, and processes for the rest of the UX design team to follow. 
  • You’ll influence and inspire change at all stages of the product development process by delivering compelling, written, in-person and visual presentations on your findings.
  • You are self driven and able to manage multiple projects simultaneously.

What should you bring to the party? 
  • At least 6 years of relevant professional experience. 
  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, a related field, or equivalent.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Deep experience conducting customer or prospect interviews, contextual field visits, and usability studies (live or remote, i.e. usertesting.com).
  • Broad understanding of quantitative, behavioral analysis and statistical concepts.
  • Experience integrating user research into product designs and design practices.
  • Experience in survey design (e.g. Qualtrics). 
  • Self-motivated and execution-oriented. Ability to deliver work at a high level of quality in a fast-paced, complex environment.
  • Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
  • You have good business sense; you understand how UX impacts business KPI’s.
  • Nice to have: Workshop planning and facilitation experience.
  • Energy and creativity are key characteristics that describe you and the work you do. You just make it happen. Boom!

What do we offer?
  • Competitive compensation.
  • All the tech tools you need to succeed: a new smartphone and Mac laptop.
  • Catered lunches Monday through Thursday, snacks, fruit, good coffee and other stuff to help you get through the day.
  • A 401(K) plan to help you plan for your future.
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
  • A yearly fitness stipend that will keep you up and moving.
  • Commuter benefits that make getting to and from work a breeze.
  • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).

About App Annie

App Annie is the industry’s most trusted mobile data and analytics platform. The company created the mobile app data market and has been fueling world-class, mobile-first businesses since 2010. App Annie’s mission is to power B2C companies’ mobile transformation and enable clients to deliver winning consumer experiences. More than 1,000 enterprise clients and 1 million registered users across the globe and spanning all industries rely on App Annie as the gold standard to revolutionize their mobile business. The company is headquartered in San Francisco with 11 offices worldwide.


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