About the Team

The Accounts Receivable team is looking for an experienced Collections Specialist to join our growing team. 

You’re excited about this opportunity because you will…

• Be in a customer-facing role with regards to billing and collection matters
• Monitor outstanding account balances for determination of next steps in collections process
• Respond to or provide resolutions for internal and external customers inquiries in a timely matter
• Contact customers regarding past due invoices and accounts. Provide information as requested to facilitate remittance, such as vendor forms
• Communicate internally with relevant departments to understand and resolve payment delays and billing queries
• Process payment applications, correct errors, misapplied payments, create credit memo in AR module
• Document and organize correspondence, log communication including emails and phone calls
• Meet and develop billing and collection related KPIs/SLAs
• Collect data and provide metrics around collections and aging
• Report on collection and billing activities, Days Sales Outstanding (DSO), and accounts receivable aging status

We’re excited about you because…

• You bring collection/billing (or related) background with at least 2 years experience
• Bachelor's degree in a related field - an advantage
• Previous experience with Salesforce and Netsuite - a major advantage
• Previous experience with Proficiency in Microsoft Excel/Google Sheets
• Strong communication, organizational, problem-solving and analytical skills
• Data-oriented with excellent analytical skills along with the ability to create and present detailed reports
• High level of quality awareness, accuracy, and attention to detail
• Sense of urgency and customer-oriented mindset
• Ability to work independently, multitask and handle various priorities in a fast-paced environment
• Willingness to take on ad hoc projects

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 US states, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash Engineering blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.