West Creek 2 (12072), United States of America, Richmond, Virginia
Manager, Product Management- Business Cards & Payments
Small businesses are the backbone of America and a vital part of the economy as a whole. For Capital One's Business Cards & Payments (BC&P) division, we aspire to pave the path for businesses
to do more business.
Small businesses have unique spending needs; sometimes great opportunities come along that require them to amp up their spending quickly, well beyond a traditional credit limit. But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That's where this team comes in: our team's product helps customers spend what they need while still protecting the company from risk, independent of a traditional credit line. We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you'll be a leader of the team that delivers this exciting new capability.
We are seeking a dynamic and experienced Product Manager to lead the customer acquisitions platform migration which will directly impact how we acquire new customers in BC&P. This pivotal role will involve overseeing the end-to-end process of transitioning our existing platform to a more advanced, scalable, and user-friendly system. The ideal candidate will possess a strong background in product management, a deep understanding of technology stacks, is intellectually curious, has a relentless focus on the customer, and a proven track record of successfully managing complex projects within tight timelines.
Responsibilities:
1. Strategy Development: Develop a comprehensive strategy for the platform migration and modernization process, aligning with business objectives and user needs.
2. Project Management: Lead all aspects of the migration project, including planning, resource allocation, risk management, and communication with stakeholders.
3. Requirement Gathering: Collaborate with cross-functional teams to gather requirements and define clear objectives for the new platform.
4. Technical Oversight: Provide technical guidance and direction throughout the migration process, ensuring adherence to best practices and quality standards.
5. User Experience Optimization: Work closely with UX/UI designers to enhance the user experience of the new platform, incorporating feedback from stakeholders and end-users.
6. Testing and Quality Assurance: Implement robust testing procedures to ensure the reliability, performance, and security of the migrated platform.
7. Training and Documentation: Develop training materials and documentation to support internal teams and end-users in effectively utilizing the new platform.
8. Continuous Improvement: Monitor key performance indicators (KPIs) post-migration and iterate on the platform to optimize performance and meet evolving business needs.
9. Cross-Functional Collaboration: Foster strong collaboration and communication across departments, ensuring alignment and buy-in for the project.
On any given day you'll be:

• Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending
• Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs
• Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders
• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
• Managing the business. Our solution empowers both our customers' businesses and our business, and you are at the heart of both
• Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:

• Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
• Passion. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
• Communication. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
• Collaboration. You're comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in five key areas:

• Human Centered
  
  • You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Business Focused
  
  • Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
  • You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Technology Driven
  
  • You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
  • You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
  • You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• Integrated Problem Solving
  
  • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
  • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
• Transformational Leadership
  
  • By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
  • You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 3 year of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
San Francisco, California (Hybrid On-site): $173,100 - $197,500 for Manager, Product Management New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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