Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries. 

4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices. 

IT Administrators form the backbone of day-to-day configuration, administration, and troubleshooting of all Hinge Health’s IT assets. It is a position of high trust requiring administrative access to some of the most sensitive IT systems in the company. 

We’ll be giving preference to candidates who have previous experience with vendor relationship management (VRM) or third party risk management (TPRM), and also those with interest in developing this area.

WHAT YOU'LL ACCOMPLISH

• Resolve IT requests quickly and professionally
• Build and manage relationships with the many vendors that support the business
• Become a champion of spreading good security awareness and culture
• Use empathy to build trust and joy with the company at large
• Leverage automation in IT processes to enhance efficiency
• Perform configuration changes quickly with low error rates
• Maintain accurate and well organized IT records

WHAT WE'RE LOOKING FOR

• Delivery: Consistent, on-time, high-quality resolution of issues
• Domain expertise: Able to use common idioms to solve common problems
• Problem-solving: Critical thinking, Analytical skills, Identifying tradeoffs
• Communication: Clear, timely, and direct communication with peers and stakeholders

WHAT SHAPES OUR COMPANY

• Learn-it-all (vs know-it-all): Rapidly absorbs the team’s practices, proactively asks for help 
• Hustle: Makes pragmatic tradeoffs to ship early and often 
• Effective Communication: Succinct, respectful, active listening, strong comprehension
• Trust/Accountability: Works within compliance guidelines, takes ownership of bugs and performance regressions
• Frugal: Uses company resources and services with care, works efficiently, asks for help

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, dental, vision (We cover 100% of your premium and 75% for your dependents)
• 401K match 
• 3 months paid parental leave
• Daily lunch
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested, we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.