About Alto 

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 700 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver. 

We are seeking an experienced IT Support Manager  that can build and lead a high performing US based IT support team. 

You are an ideal candidate for this role if you:

• Can build out a US based IT Support Team, including hiring, mentoring, and conducting performance reviews
• Are familiar with managing vendor relationships and deliverables
• Can both manage a team as well as provide hands on support if required
• Enjoy partnering with cross-functional stakeholders across a variety of departments on technical solution for scaling needs of the business
• Act as the first point of escalation for resolving all internal IT software, hardware, and wireless network connectivity issues including setup, connectivity, functionality, and update issues for Macs and PCs. Administer workstation hardening, encryption, anti-virus installation and configuration
• Are responsible for hardware and software system access for employee onboarding and offboarding (including Slack, Google groups, and general user administration)
• Maintain conference room hardware (including projectors, computing equipment, audio/visual, telephony)
• Tackle multiple tickets at the same time, addressing urgency as it may arise, and delegating both internally and externally with our vendors & 3rd party suppliers
• Are current with relevant technology trends and provide recommendations for cost-effective solutions that provide the organization with a competitive advantage and increased productivity
• Manage & maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired to 100% of accountability standards
• Establish and report monthly on operational metrics.  Maintain operational dashboards.
• Wear your security and regulatory compliance goggles--including maintaining documentation and partnering with Security and Compliance on security initiatives and audit support
• Establish and maintain data retention policies and governance including data exports & eDiscovery
• Maintain IT Support documentation and help guides.

Minimum Qualifications

• You have 6+ years of professional experience in IT with a strong technical knowledge of MacOS, Windows, and front-end administration of a wide variety of SaaS solutions (e.g. G-Suite, Okta, Slack, Zendesk, Zoom, Cisco Meraki, JAMF, Fleetsmith, inTune, etc) 
• You have experience managing a small-medium sized team, including hiring team members, mentoring them, and conducting performance reviews. (Experience with remote teams is a plus.)
• You're a stellar verbal and written communicator with strong interpersonal skills--across all levels of an organization
• You have exceptional attention to detail and skilled at wearing multiple hats and juggling many tickets
• You're an excellent project manager with analytical problem-solving skills and familiarity with change management
• You're a self-starter who is comfortable taking on significant responsibility--no matter how administrative or ad-hoc
• You are willing to get into the details and do hands on technical work if required
• You have a sense of urgency and high level of proven productivity in a fast-paced, ever-changing environment

In summary, if you are looking to build and lead a high performing  IT support team for a hyper growth startup and excited about creating an seamless employee experience and exceptional support,  apply today! 

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.