Plaid is building the infrastructure that powers the future of financial services, and we’re driven by a desire to enable innovation that benefits consumers. Today, one in every four Americans with a bank account has used apps powered by Plaid, and when these people have questions about managing their data, we want to be there to help. Our goal is to provide a platform and support experience that empowers consumers with the tools and knowledge they need to be in control of their financial data.

As a Support Operations Analyst, you’ll spend ~60% of your time interacting with and directly helping Plaid’s consumers. The rest of your time will be dedicated to partnering closely with Support leadership, as well as working cross-functionally with Engineering, Product, Design, Growth, and Sales, to ensure we’re building and delivering an exceptional support experience. You will be critical in helping build Plaid’s direct-to-consumer voice and share the responsibility for representing that voice both internally and externally. Success in this role is reflected by the success of the Consumer Support team: high quality responses, satisfied customers, and happy team members.

What excites you:

• Directly supporting and working with users of our product. You’re passionate about the empathy that is needed to provide an exceptional experience for our consumers. 
• Building scalable and repeatable processes. You’re a systems builder.
• A scrappy, supportive work environment. You thrive in environments that are growing and changing, and you enjoy leveraging the support of the people around you to be successful.
• Cross-functional collaboration. You strive to be the subject-matter expert, both on the platform and product for our consumers, and on the consumer perspective when working with internal stakeholders.
• Being a leader. As a founding member of this team, you recognize that leading with influence rather than authority is typically more effective. You take pride in helping build the foundation of something that will be much bigger than yourself.

What excites us:

• People who are genuinely passionate about helping other people
• High EQ and empathy. Exceptional ability to put yourself in the consumers shoes will be essential. 
• Big picture thinkers. We’re looking for people who are excited about why this matters and what comes next. 
• Highly self-motivated individuals who enjoy greenfield environments. Experience in a start-up environment is a big plus. 
• Investigative nature. Analytical problem solvers who approach a challenge from a point of curiosity.
• Individuals who do well working with autonomy, but also love working with highly collaborative teams.