Product Operations Manager

As the first Product Operations Manager at Moveworks, you will be a core pillar of the product management team working closely with the Head of Product at Moveworks to drive operational excellence between Product and our customer-facing teams. You will work on organizing key customer feedback and help Product prioritize against existing Roadmap. You will also support Product Managers to make high-quality, data-advised decisions, as well as scale product knowledge throughout the organization.

Moveworks is fundamentally shifting the way enterprise AI is done, and our product managers play a pivotal role in helping shape the path to get us there. As a Product Operations on the Product Management Team, you will flex your first principles to drive product roadmap and drive the product team to build better products. 

Who we are:

Moveworks is redefining how companies support their employees with an AI platform that resolves their problems at work — instantly and autonomously. Included on the prestigious Forbes AI 50 list and named a leader in The Forrester New Wave, Moveworks uses advanced natural language understanding (NLU) to resolve support issues, straight on collaboration hubs like Slack and Microsoft Teams. 

We're doing this for IT today, and for the entire enterprise in the near future. This is a unique chance to join the team at an early stage as a key player in our growth strategy. If that sounds like fun, we can’t wait to start this journey together.

What you will do:

• Own product release readiness, ensuring customer-facing teams have the appropriate role-based enablement to support their customers.
• Collaborate with our NLU, Platform, Search, and UX Product Managers to identify key feature requests, based on aggregated user insights and customer trends.
• Align go-to-market with the product roadmap and strategy
• Develop, implement, and iterate on cross-functional processes to support Engineering, Product, UX and Customer Success to drive customer value.
• You will support the Product Team to achieve their goals through collaborative goal setting, project definition, and milestone development.

Who you are:

• Excited to establish and execute processes in an constantly evolving environment
• Ability to think strategically and roll up your sleeves to get things done.
• Strong interest in learning about an enterprise, machine-learning product and making an impact within a fast growing organisation. 
• You embody the principles of operational excellence, and have a track record of leading and delivering end-to-end execution of complex programs.
• You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
• You are adept at building empathy for your internal/external stakeholders, and you tailor your approach based on your audience.
• You are capable of navigating ambiguity, and you get energy from creating structure and processes to facilitate decision-making.
• You have a talent for communication and an ability to explain dense, technical topics to non-technical stakeholders.
• You have a point of view on how to improve our processes, and the initiative to drive these improvements.
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
• Experience in leveraging tools like Atlassian JIRA and Confluence is a strong plus.