About Grand Rounds Health, Doctor on Demand and Included Health:

Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.

Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 

Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.

Why join us?

Hop on a rocketship: With our recent merger with Doctor on Demand and acquisition of Included Health, we became the second-biggest digital health company in the US. We’re on a roll and we are still only in the early innings of our mission.

Accelerate your career: Forbes’ recently named us a Best Startup Employer, and we’ve been voted a Glassdoor Best Places to work, and a 4x Career-Launching Company by Wealthfront.

Roll up your sleeves and partner with experts with all kinds of experience: We hire for intellectual curiosity, humility, and hunger for impact. In this role you’ll get exposure across the company in many strategic projects where you’ll work closely with go-to-market leaders, finance, operations specialists, product managers, doctors, population health experts, Product Marketing, and data scientists who share a singular goal: make healthcare better.

Make healthcare work for millions of people: We’re taking on healthcare head-on. End each day knowing that your work is transforming a $3.6 trillion industry and millions of people’s lives for the better.

About the role:

At Included Health, our mission is to raise the standard of healthcare for everyone. On the Member Experience team, we do this by delivering a world-class healthcare digital experience for members across our products. We are looking for a Senior Product Manager who can own and drive the quality of our foundational app experiences, ranging from how our members and prospective customers access our products, to how individuals manage care on behalf of their families, to how other product teams build and launch high quality experiences faster. There is tremendous opportunity to impact the lives of our millions of members, and this role will play a significant role in doing so.

As Senior Product Manager for Member Experience, you will...

• Define the product vision, strategy, and roadmap for both existing and yet-to-be-developed products and features.
• Work closely with design, engineering, data science and other cross-functional partners to prioritize features and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond.
• Partner with Product, Engineering, Data Science, Legal, and Infosec teams to build high quality product experiences.
• Understand and analyze user needs using both quantitative and qualitative tactics.
• Understand and implement measures to help quantify the quality of our products and applications. Use these measures to help the team prioritize their work.
• Example focus areas:Build a Design System that supports a consistent, intuitive, and accessible user experience across all of our products, services, and platforms.
• Redesign the underlying architecture and user experience for how members manage care on behalf of their families.
• Develop an authentication system that enables members to seamlessly navigate between our applications.

You might be a good fit if...

• 4+ years of experience as a Product Manager, with a strong track record of delivering high-impact products throughout the lifecycle.
• 4+ years experience working with engineering and design teams developing software products and technologies.
• You have successfully launched products to a large number of users and have successfully iterated based on feedback and data.
• Excellent analytical skills and experience defining and measuring product metrics.
• Experience with designing and running A/B tests when rolling out features.
• You believe that the way that people receive healthcare can and should be better.
• You have deep empathy for our members, and keep the patient and their needs at the center of the product.
• You have a track record of wrestling with complex problems to develop simple and user-friendly solutions.
• You have a solid understanding of the technical foundations of internet and mobile products that enables you to communicate with and earn the trust of engineering partners.
• You have deep intuition about user experience and what makes a product experience great.
• You possess excellent written, verbal communication, and presentation skills.
• You excel with collaborative projects that include cross-functional teams.
• Previous experience in consumer technology highly preferred, but not required.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.