Senior Product Manager, Post Purchase and Buyer Retention

| San Francisco | Remote | Hybrid
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is committed to providing customers with the best possible shopping experience. As a Product Manager, you will work closely alongside engineering, the marketplace, operations, and design teams to define and manage innovative new post-purchase and customer support features. Our product managers are responsible for understanding the problem space and identifying key opportunities for growth by leveraging their product expertise and analytical insights.

Our team is small and nimble. We cultivate an environment for smart, driven innovators to thrive.

What You'll Do:

  • Drive and manage innovative Post Purchase features that retain customers on Wish by leveraging your product expertise and analytical insights

  • Identify and analyze metrics that measure the value and success of your experiments

  • Define, release, and analyze A/B experiments to test the success of new features

  • Work with designers to develop wireframes, mockups, prototypes, and user interaction diagrams for new features

  • Work alongside engineering, design and analytics teams to define, drive and deliver impactful results to support customer retention

  •  Define and analyze key success metrics for your product area that measure the value and success of your products

  • Coordinate and manage tradeoffs between engineering and design to ensure timely releases while delivering impactful results to support business growth

  • Be intensely data-driven in prioritizing and evaluating the results of all work

#LI-BD1 #Remote

Qualifications

  • Passionate about customer experience and putting the customer first

  • Ability to think strategically, creatively, and at scale

  • Passionate can-do attitude. Not afraid to try, learn, and improve, ability to work in a fast-paced team environment.

  • Solution-oriented, highly-motivated and proactive self-starter

  • Strong quantitative analysis skills and a data-driven approach to problem-solving

  • Bachelor’s degree or higher required

  • 7+ years of experience in product management

Nice to haves

  • Startup experience

  • Experience working in eCommerce

  • A passion for eCommerce and shopping!

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

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