Senior Director of Product, OSN

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About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.


About the Team


Streamlining the title and escrow process is one of the key goals and areas of focus in our current work. The Opendoor product team is seeking a Senior Product Manager on our Title and Escrow team to help define and build better and faster ways for us to deliver a flawless title and escrow experience to home buyers and sellers. Since title and escrow is foundational to both buying and selling a home, you will work to build features which will impact every customer and almost every internal operating group. Product solutions will span both customer facing apps and internal operator apps. You will work closely with the engineering and design teams to define solutions for level workflows, business goals, and product feedback. You will own these solutions from definition, through engineering handoff and testing, as well as reporting on their impact and use.


Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one and to build tools to assist in every aspect of the journey. So where do you fit in? Whether you’re passionate about real estate, people, numbers, code, strategy, or just helping others succeed in their roles -- we have a place for you. 

Role Responsibilities

  • Define title and escrow product roadmap, set metrics that inform the success of efforts, and drive cross-functional efforts to achieve successIdentify and understand from the right set of quantitative and qualitative metrics the opportunities
  • Opendoor should be focussing on to make the maximum impact with customers and operators in the title and escrow space
  • Collaborate with data science, engineering, operations, user research to ship for maximum impact and quick learning
  • Lead efforts in creating artifacts, memos which will help the cross functional team arrive at a shared vision and also act as modes of communication about the plans of the Trust and Safety product team across the organization.
  • Support the release cycle by defining functionality and decomposing features into implementable parts. Then testing features and providing feedback to engineering on what issues to prioritize.
  • Translate complex business process and requirements into operational workflows that can be executed in our products

Skills Needed

  • 5 - 8 years of product management experience. Strong analytical skills, experience with setting up A/B tests
  • Exceptional prioritization and project management skills
  • Excellent communication skills: Written, verbal, and visual
  • Demonstrated capabilities executing end-to-end quantitative and qualitative customer research and effectively identifying and interpreting key findings
  • Demonstrated ability to work closely and effectively with data science, engineering, user research and different business functions 
  • Self-starter and ability to build programs from scratchKnack for balancing multiple projects at the same time
  • Self-driven and motivated to work in a fast-paced, dynamic environment

For CO Residents Only, and in accordance with C.R.S. Sec. 8-5-101 et seq., the estimated base salary range for this role is $115,000 - $203,000 per year. The estimated range is meant to reflect an anticipated salary range for the position in question based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and other available benefits, please speak to the recruiter if you decide to apply for the role and are selected for an interview.


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More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.


We Offer the Following Benefits and Perks

• Full medical, dental, and vision with optional 85% coverage for dependents

• Flexible vacation policy

• Generous parental leave

• Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.


Opendoor Values Openness

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

Location

San Francisco, CA

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.

Maggie

Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.

Daniel

Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.

Sherry

Data Science Manager

What are Opendoor Perks + Benefits

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Professional Development
Lunch and learns

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