Senior Product Manager, Shopper Engagement & Retention

| San Francisco
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OVERVIEW

Every few years, a company appears that transforms an industry. Instacart has the chance to be one of those companies, and you could be one of the early people that shape Instacart and help us change the way people shop.

In a few short years we've launched same-day delivery in hundreds of markets, provided flexible work to tens of thousands of shoppers on our platform, and delivered billions of dollars of groceries.

Our product management team thrives on solving difficult problems and moving key company metrics. Our work makes a large and profound impact on people's lives by saving them time and changing the way they shop for and think about food. Join us!

ABOUT THE JOB

As Senior Product Manager for Shopper Engagement & Retention, you will lead a cross-functional team to help achieve Instacart's ambitious growth goals. In order to maximize growth, the Shopper Engagement team builds products, models, and metrics that keep shoppers coming back to Instacart and allow us to balance supply and demand efficiently.
In this role, you will help determine our strategy for engaging shoppers, capturing customer demand, and making complex trade-offs between company priorities. You will have autonomy and ownership of key metrics that directly impact top-level company goals. Whether that means building products to make Instacart easy and intuitive for shoppers or designing systems that help shoppers work in the right times and places, the Shopper Engagement team thinks deeply about the growth and profitability trade-offs at the core of Instacart's business model. This team spans the entire tech and product stack, from developing machine learning models to building mobile user interfaces.
We are looking for a product leader with deep intuition and passion for developing great user experiences, the ability to collaborate & communicate with team members from every function and at every level, and an analytical first-principles approach to understanding and solving problems. This role also provides the opportunity to scale scope and lead teams as you and the company grow.

ABOUT YOU

  • A minimum of 4 years in Product Management at a technology company
  • Experience working on consumer engagement, growth, or gig marketplaces
  • Ability to take ambiguous problems and define strategy, roadmaps, and products
  • Ability to create and decompose relevant metrics and goals

WHAT WE'LL SET YOU UP WITH 

  • Talented and collaborative coworkers who will both push and support you
  • Market competitive salary and equity
  • Medical, dental, vision benefits and 401(k) retirement plan
  • Take what you need vacation (and we really mean it)
  • 16 weeks maternity leave / 8 weeks paternity leave so you can truly bond with your child
  • Complimentary Instacart Express membership — so you can use our product without paying a delivery fee

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Instacart SF (our HQ) is located in the Embarcadero district—a major transit hub with views of the Ferry Building, Treasure Island, and more.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Partners with Nonprofits
Feeding America
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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