At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. This empowers our customers to focus on building amazing products and create personalized experiences for their customers, while we take care of the complexities of processing their customer data reliably at scale. With an incredibly sticky product and minimal direct competition, we’re on track to be the driving force behind powering the entire customer data ecosystem, which brings us to you.

Segment’s Product team is growing so we can build new products and services that help define the future of customer data infrastructure and insights. As a PM at Segment, you will work alongside our team of world class product managers, engineers, analysts, product marketers, sales and success leads. You and your team will identify and execute on the biggest opportunities to solve customer needs, drive business impact and realize Segment’s mission. 

Segment’s goal is to be the easiest way to integrate customer data with any marketing or analytics product on the market. We manage our strategic connections as “enterprise products” on top of the Segment platform. We pride ourselves in being deep domain and technical experts in how these tools and technologies work, and the ways they can help our customers put data to work. Our go-to-market organization strives to provide our customers with deep product knowledge and fluency with how our products work together. 

The Strategic Connections PM's mission is to identify how Segment can supercharge our most important integrations. You will have autonomy to identify what opportunities we pursue, what capabilities we unlock for our customers, and help define the go-to-market motion with our sales and success teams. 

Every day, 20k+ customers stream 800k events per second to an ever-growing catalog of analytics and marketing tools (e.g. Amplitude, Braze, AWS Personalize). Our mission is to build a robust, scalable, and extensible data pipeline that can connect to every tool a modern business needs to grow. From Enterprises like Nike to 2-person startups, you’ll work with our customers, partners, and go-to-market teams to define the future of Customer Data Platforms. 

Who We’re Looking For:

• You are a strategic thinker. You’re able to distill a lot different signals in a clear plan of action of where your customers and market are headed.
• You have a bias for action. You'd choose the battlefield over an Ivory Tower any day. 
• You are curious and scrappy. When a problem is important, you’ll do whatever it takes to solve it. 
• You are technically-proficient and data-fluent. Nothing excites you more than an ambiguous problem and a clean dataset. 
• You are a strong communicator. From pitching our leadership team on shifting the roadmap, to speccing a feature with a partner, to explaining data-nerd billboard jokes to your friends, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions.
• You work effortlessly across teams. You don’t mind running from a sales meeting to a support ticket to a roadmap brainstorm.
• You understand and have experience navigating products and services in the Google, Salesforce, and Adobe ecosystem. 

Projects you could work on:

• Building and Maintaining Strategic Connections. Whether it’s bot detection, machine-learning recommendations, or the next wave of video streaming analytics, you’ll be in charge of defining the roadmap of which new Strategic Connections we build.  What existing and emerging products and services are most important to our customers?
• Evolving our offering in the Enterprise. Partner with Product Marketing and Sales to build a cohesive narrative and roadmap for our Enterprise clients. Our customers are some of the biggest brands in the world (e.g. Nike, Intuit, IBM) and operate hundreds of business units around the world using geo-specific, internally-built, and Enterprise-specific toolsets. What infrastructure will a customer-first Enterprise need to be successful in the next 3-5 years?
• Driving the next wave of customer data privacy and security. We’re advancing the data privacy conversation, from Washington to the GDPR to our Partner community. How can we better partner with Strategic Connections partners to make the internet a first-party, privacy-by-design approach to customer data?

Requirements:

• 5+ years of product management experience producing fantastic business results.
• 2+ years of experience working with customer data (maybe you were a data analyst in a previous life, a data engineer, or a technical growth marketer). 
• Love of and experience in cross-functional projects and empowering marketing, sales, and partnerships teams to drive incredible business outcomes.
• Excellent written and oral communication skills, and strong capability in championing your ideas to fruition.

Bonus points:

• You have experience deploying Adobe, Google, and Salesforce products in an enterprise organization.
• You have experience building and scaling a platform.
• You’ve built integrations or integration products in the past. 
• You are a Segment user and champion. You are familiar with our product and have seen it drive transformation change at companies. 

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment. Recruitment, hiring, placements, transfers, and promotions will happen based on qualifications for the positions being filled regardless of sex, gender identity, race, religious creed, color, national origin ancestry, age, physical disability, pregnancy, mental disability, or medical condition.