Specialist, Product Operations - Digital Health (Multiple Locations)
**Considering candidates in San Mateo, Santa Barbara, or US-based remote**
We are seeking a Product Operations Specialist who will be responsible for executing our product strategies for our core Digital Health Platform. As part of our Product Operations team, this candidate will drive operational excellence between Product and our various cross-functional stakeholders. Candidates will strive to improve product quality and introduce efficiencies in developing products. You will support Product Managers to make high-quality, data-driven decisions, as well as scale product knowledge throughout the organization. Ideal candidates will have experience in an agile software development environment, enjoy the art of solving problems, and are eager and motivated to work in a fast-paced, highly fluid environment.
RESPONSIBILITIES
- Work with our Product Management, Program Management, and Support teams to determine the timelines and mechanism by which projects will be delivered (e.g. updates to implementation roadmap, client specific configurations, Software Development Life Cycle, etc.)
- Work with cross-functional teams to operationalize the configuration and customization for the Digital Health platforms to support incoming projects and studies
- Address customer needs & product user issues via creative workarounds using internal configuration tools
- Work with Engineering, Product Management & QA to plan and coordinate internal testing efforts to ensure the products meets the intended behavior
- Liaise between Engineering and Project Managers during the build lifecycle of software changes to ensure stated timelines are being met
- Triage and manage the resolution of product issues that arise during project execution
- Coordinate with Product Management, Support and Program Management to plan upcoming product launches including creating internal enablement materials (trainings, documentation, etc), tracking cross-functional dependencies, and generating release notes
QUALIFICATIONS
Minimum Qualifications:
- Undergraduate university degree
- 5+ years of professional work experience, ideally with previous product operations or product management experience
- Experience supporting product development & launches including working with agile software development methodologies and tools (e.g. Jira)
- High degree of intellectual curiosity and attention to detail
- Ability to build subject matter experience to communicate complex technical problems and translate to different audiences
- A passion for delivering an excellent experience for users
- Demonstrated ability to build effective cross-functional partnerships to solve problems and influence decisions
- Strong desire to bring clarity and definition to ambiguous requirements in a fast-paced environment
Preferred Qualifications:
- Working knowledge of Pharma Development or Med Tech
- Experience as a Solution/System/Business Analyst in software
- Experience with clinical study/regulatory needs and SDLC
- Prior experience working on global projects, or in an international setting
- [Min for Data Platform work] Familiarity with big data technologies (e.g. Snowflake, StreamSets; Apache Spark; AWS products such as S3, EMR, Kine
ABOUT EVIDATION
Evidation measures health in everyday life and enables anyone to participate in groundbreaking research and health programs. Built upon a foundation of user privacy and control over permissioned health data, Evidation's Achievement platform is trusted by millions of individuals—generating data with unprecedented speed, scale, and rigor. We partner with leading healthcare companies to understand health and disease outside the clinic walls. Guided by our mission to enable and empower everyone to participate in better health outcomes, Evidation is working to bring people individualized, proactive, and accessible healthcare—faster.
OUR VALUES
- Put individuals first
- Challenge each other and state your good intent
- Go fast while maintaining quality and integrity
- Work to win together
OUR BENEFITS & PERKS
- Competitive salary + performance bonus + equity
- Medical, dental, and vision benefits with generous company contribution
- Company-provided life and disability insurance
- 401(k) with company contribution
- Wellness and wearable device reimbursements, mental health benefits, wellness programs
- Employee advisory committee focused around diversity, equity, inclusion, and belongingness
- Distributed teams and flexible work hours
- Take time when you need it: 13 paid company holidays + flexible time off
- Paid parental leave
- Mobile phone, home internet, and home office furniture reimbursements
- Apple laptop and your choice of monitor + noise cancelling headphones
- LinkedIn Learning and other professional growth opportunities
EVIDATION HEALTH VALUES DIVERSITY AND IS COMMITTED TO EQUAL OPPORTUNITY FOR ALL PERSONS WITHOUT REGARD TO RACE, COLOR, CREED, RELIGION, MARITAL STATUS, AGE, NATIONAL ORIGIN OR ANCESTRY, POLITICAL ACTIVITY OR AFFILIATION, PHYSICAL OR MENTAL DISABILITY, MEDICAL CONDITION INCLUDING GENETIC CHARACTERISTICS, MARITAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, SEX OR GENDER.