Dynatrace enables flawless and secure digital interactions.

Senior Customer Data Strategy Manager (Remote, San Francisco)

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Employer Provided Salary: 130,000-160,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description

  • Work in conjunction with the SFDC Accounts and Security Manager to coordinate all customer data strategy and other account related activities.
  • Development and application of the customer data strategy as a subject matter expert.
  • Engage in strategy discussions with stakeholder teams, including but not limited to Sales Ops, Sales, Marketing, Order Management, License Management, and Legal, in an advisory and requirements gathering role.
  • Report key findings and takeaways from the current state assessment and develop future strategy materials that details both functional and technical recommendations.
  • Document the various data flows, and as knowledge grows, develop the information repository (central resource for the how, where, why, and when, from a data perspective).
  • Develop implementation roadmaps, to include infrastructure and technical diagrams of the envisioned future state.
  • Champion stakeholder requirements with Business Systems regarding the source, nature, availability, and value of customer data.
  • Collaborate with stakeholders to determine reporting and data analysis needs to meet evolving business initiatives.
  • Maintain a comprehensive data catalog in support of analytics delivered to leadership.
  • Utilize Agile methodologies to deploy customer data strategy, including requirements definitions, user stories, backlog prioritization, etc.
  • Implement the future state of account hierarchy in SFDC, including parent account cleanup.
  • Identify, prioritize, and lead internal projects and on-going business initiatives related to the customer data strategy.
  • Apply problem-solving and data analysis skills to execute critical aspects of the data governance policy and support of SOX and other regulatory requirements.
  • Ensure all customer data governance initiatives tie back to the overarching data strategy.

(Position might be filled at a higher level based on candidate experience)
Minimum Requirements:

  • Bachelor's degree in business management, information technology or related field.
  • Minimum of 4 years in Sales Operations data management or related role

Preferred Requirements:

  • Master's degree preferred
  • 10+ years in Sales Operations data management or related role preferred
  • Minimum 8 years experience leading complex projects and implementations
  • Demonstrated mastery of Customer data best practices and concepts
  • Proficient with relational database concepts, modern data warehousing concepts

Additional Information

  • Dynatrace is a market share leader & a 13x magic quadrant leader
  • Dynatrace invests more in R&D than some of our competitors' total revenue, assuring market-leading customer value and quick adoption
  • Dynatrace is trusted by over half of Fortune's Top 10
  • Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
  • Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we're fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

Compensation and rewards

  • The base salary range for this role is $130,000 to $160,000. When determining your salary, we consider your experience, skills and education, and work location.
  • Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
  • We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

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