Decagon, a company specializing in agentic commerce solutions, pulled in a $250 million round of Series D funding. Led by investors Coatue Management and Index Ventures, this latest round brings Decagon’s valuation to $4.5 billion, triple what it was just under six months ago.
Serving organizations in sectors like travel, healthcare, retail and financial services, the company’s goal is to make the online customer experience more relationship-based and personal. The company added more than 100 new enterprises, including Avis Budget Group and Block, to its customer base within the last fiscal year.
Decagon’s AI-native concierge technology is designed to replace the legacy customer relationship management tools businesses have come to rely upon, which prioritize issue routing and management rather than resolving problems related to human needs, with AI agents that can evolve from feedback.
“[Decagon’s] platform gives enterprises greater control, transparency and speed in deploying AI agents at scale,” Lucas Swisher of Coatue Management said in a statement. “As AI enables hyperscale commerce, Decagon is advancing how companies deliver on customer engagement.”
