ARB Interactive Offices

Owns the end-to-end redemption and fulfillment pipeline, including vendor SLAs, shipping, exceptions, customer support processes, and cost reconciliation. Manages the product catalog, sourcing, merchandising, pricing, vendor onboarding, and market data integrations. Establishes cross-functional operating rhythms, reporting, decision rights, and scalable processes while building a future fulfillment and merchandising team.

Own lifecycle and retention marketing across email, SMS, and membership communications. Build and optimize Klaviyo flows, segmentation, personalization, testing, campaign calendars, and QA. Manage membership onboarding, churn prevention, win-back, and upgrades while connecting CRM activity to conversion, repeat purchase, retention, reactivation, and LTV. Requires hands-on ecommerce marketing expertise and measurable results.

Build and own ARB Interactive’s creator and influencer program from zero to one. Responsibilities include sourcing and recruiting creators, negotiating partnerships, designing incentives and deal structures, managing an always-on creator community, building CRM and tracking systems, and measuring acquisition, registration, redemption, retention, and player value. The role requires hands-on outreach across major social and streaming platforms, creator development, content evaluation, and optimization of a performance-driven growth channel.