Jobs at Aviatrix

Provides staff-level customer-facing technical support for complex multi-cloud networking and security issues. Serves as an escalation point, leading troubleshooting, packet analysis, root cause analysis, deployments, integrations, optimization, and upgrades. Collaborates with sales, solution engineering, and product engineering teams; identifies defects, validates fixes, and improves product quality. Develops technical documentation, runbooks, and troubleshooting guides while advising leadership on recurring customer issues.

Provides senior-level technical support for enterprise customers using Aviatrix’s multicloud networking and security products. Responsibilities include troubleshooting complex network environments, resolving high-priority issues, coordinating with engineering and sales, reporting product issues, improving support documentation and workflows, supporting production environments, and mentoring cloud network engineers. The role requires expertise in routing, BGP, IPsec VPN, Linux, networking products, cloud platforms, scripting, and automation.

Lead and hands-on build key PaaS features: design, implement, and operate distributed systems on Kubernetes and multi-cloud (AWS/Azure/GCP). Manage and mentor a small engineering team, drive architecture and technical decisions, own feature lifecycles, recruit, and partner with product to deliver scalable, secure network-routing capabilities.

Serves as a strategic enablement partner to Sales, Solutions Engineering, Channel Partners, and Customer Success. Diagnoses performance gaps using CRM and pipeline analytics, designs onboarding and sales enablement programs, develops coaching frameworks and sales plays, and manages partner training, certifications, and co-selling enablement. Advises senior GTM leaders, aligns cross-functional teams, and improves seller readiness, methodology adoption, pipeline quality, and revenue outcomes.

Lead design and delivery of customer-specific cloud networking enablement programs. Architect multi-cloud labs and curriculum, run high-stakes workshops, partner with Sales and Professional Services, and evolve AI-driven training content based on field signal. Serve as technical authority for enterprise customers during pre- and post-sale engagements.

Customer-facing technical architect responsible for end-to-end success of enterprise Aviatrix deployments: design multi-cloud network and security architectures, implement Aviatrix DCF policies, integrate with NGFWs, lead operational reviews and incident response, drive adoption and optimization, and produce runbooks and compliance-aligned network configurations.

The Account Executive is responsible for outbound sales activities, managing client relationships, generating leads, and closing deals in the cloud networking space.

Serve as the primary security subject-matter expert in sales: lead technical discovery, design/customize security architectures, run demos and PoCs, support RFPs, advise customers and partners, collaborate with sales to qualify opportunities and close deals, and feed product and market intelligence back to engineering and product teams.