Jobs at Braze

Own the full sales cycle for Scale Retail: prospect, generate and manage pipeline, and close new SaaS business. Serve as a consultative trusted advisor, conduct strong discovery, quantify business pain and outcomes, and collaborate with marketing, product, and technical stakeholders to drive adoption and growth.

The Senior Account Manager will manage Braze's growth customers, ensuring they maximize value from the technology while achieving upsell and renewal targets. Responsibilities include analyzing product usage, collaborating with various teams, and maintaining product knowledge.

As an Engineering Manager, you will lead the Email team, developing core infrastructure for email delivery while managing team performance and engineering challenges.

Lead a regional team of email deliverability consultants, provide advanced deliverability support, manage a small portfolio of customers, act as escalation point, partner with cross-functional teams, and drive strategic projects to improve processes, product, and customer education to maximize email program performance and retention.

The Senior Account Manager, Enterprise at Braze will enhance customer relationships, identify upsell opportunities, and achieve quarterly targets, collaborating with various teams to maximize value for clients.

Provide customer-facing email deliverability consulting: troubleshoot deliverability issues, manage tickets and customer portfolios, perform audits and investigations (blocklists, spam traps, ISP issues), assist with IP warming and reputation monitoring, deliver performance analysis and long-term strategic planning, and partner cross-functionally to improve customer email programs and internal processes.

Lead and grow a team of Strategic Account Executives to drive acquisition, retention, and expansion for Braze's customer engagement platform. Develop and operationalize retail vertical go-to-market strategies and sales playbooks, coach and participate in deals, align cross-functional teams, represent Braze at industry events, and provide accurate forecasting and strategic management to accelerate regional growth.

Lead strategy and production for flagship external and internal events, develop a three-year Executive Program roadmap, build event measurement and ops infrastructure, manage budgets and vendor contracts, define KPIs with analytics, create global playbooks and templates, and execute 6+ major global programs annually to drive attendance, engagement, and pipeline.

Serve as a senior pre-sales technical advisor for Media, Entertainment, Gaming, and Sports accounts across the Americas. Demonstrate product and BrazeAI expertise, position solutions during sales cycles, mentor junior consultants, collaborate cross-functionally, and travel up to 50%, based in San Francisco.

Own the full sales cycle for Scale Retail: prospecting, pipeline generation, consultative selling, discovery, and closing new SaaS business. Act as a trusted advisor to marketing and technical stakeholders, drive value-first conversations, and collaborate with cross-functional teams to scale customer engagements.

Serve as the primary technical advocate for a portfolio of named SaaS customers: own integrations, troubleshoot platform performance, lead technical escalations, drive feature adoption, partner with Customer Success and Recurring Services, analyze support trends, and run Technical Business Reviews and knowledge-sharing initiatives to reduce risk and remove technical barriers.

The Solutions Engineer for Security & Privacy will manage security questionnaires, advocate for security measures, and collaborate with internal teams to enhance customer trust and deal velocity in a pre-sales context.

As a Senior Software Engineer at Braze, you'll design and implement software components, collaborate with teams, and support customer success, using TypeScript, JavaScript, and modern frameworks.

Design and ship AI agents and automation for GTM workflows. Conduct stakeholder research, embed in field rhythms, own system architecture, reliability, adoption, and iterate to drive measurable revenue impact.

Lead and manage a global team of Services Consultants to support pre-sales deal cycles. Act as a subject-matter expert on Braze service offerings, conduct customer discovery, craft tailored proposals and pricing, develop go-to-market materials, and liaise with sales and post-sales to ensure smooth handoffs and scalable service packaging.

Lead and grow a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology strategy and roadmap for post-sales functions. Own vendor selection and relationships, budgets, delivery governance, AI adoption across CX workflows, integrations and data alignment with analytics teams, and stakeholder communication to drive operational efficiency and scalable CX systems.

As a Technical Account Manager, you will own technical relationships with customers, ensuring they gain value from the Braze platform by driving technical adoption and providing guidance through their user journey.

Own the full sales cycle for Financial Services: prospect, close new business (typical deals $50K–$500K), and manage 8–14 accounts with Customer Success. Act as a strategic advisor, collaborate with marketing/product/technical leaders, and drive pipeline through consultative, data-driven selling and persistent outreach.

The AI Success Manager drives customer success by fostering relationships, managing AI use cases, and ensuring clients derive maximum value from Braze's products through analysis and insights.

Lead Braze's community, advocacy, CABs, and customer storytelling to drive retention and expansion. Build measurement-driven programs, integrate community signals into CS and GTM workflows, run a five-person team, and partner cross-functionally with PMM, Content, Product, CX, Demand Gen, and Events.