Jobs at Braze

Manage enterprise customer relationships for Braze, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, customer advocacy, success planning, and upsell opportunities. Analyze product usage and account health, conduct business reviews, provide strategic guidance and training, coordinate technical and onboarding teams, communicate customer feedback internally, and support complex accounts with multiple stakeholders. The role includes onsite customer engagement and potential international travel.

Build, maintain, and evolve Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead software projects from concept through production, improve high-scale distributed systems, collaborate across teams, and mentor engineers. The role requires full-stack development, experience with foundational systems, Kafka or comparable technologies, and distributed systems or microservices expertise.

Build and maintain high-scale email delivery infrastructure, personalized messaging systems, subscription REST APIs, preference-management web pages, and customer email-domain dashboards. Develop new features, improve performance and resilience, and contribute to architectural decisions for systems delivering billions of emails monthly. Provide technical guidance, collaborate with teammates, and solve complex engineering challenges involving scalability and reliability.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding workflows, technical escalations, deliverability optimization, and process improvement. Analyze metrics and root causes, develop scalable frameworks and compliance guidelines, influence tooling and product roadmaps, and partner cross-functionally with Product, Engineering, Sales, and Success. The role also mentors junior team members and drives automation, reliability, and operational excellence across email services.

Leads a North American team of enterprise account managers responsible for SaaS upsells, cross-sells, AI adoption, and post-sale customer growth. The role involves recruiting and developing talent, identifying install-base opportunities, managing customer relationships, coordinating cross-functionally, building sales processes, participating in customer engagements, and negotiating commercial and legal agreements.

The Financial Analyst will partner with the CIO organization on technology budgets, forecasts, long-range plans, monthly close, variance analysis, and financial reporting. Responsibilities include modeling AI, cloud, infrastructure, licensing, and vendor investments; analyzing technology trends; supporting strategic decisions and cost optimization; and presenting insights to finance and technology leadership. The role requires strong Excel and financial modeling skills, clear communication, and the ability to translate technology investments into financial plans.

Manage and expand emerging enterprise customer relationships for Braze’s SaaS platform. Partner with Account Executives, Customer Success, Renewals, and internal teams to identify, develop, and close cross-sell and upsell opportunities up to $75,000. Analyze product usage, drive feature adoption, achieve upsell and renewal targets, present value propositions to executives, and engage customers onsite occasionally.

Own and evolve Braze’s ML platform for production-scale training, deployment, serving, observability, reliability, and cost efficiency. Lead complex infrastructure initiatives, including multi-region model serving, customer-specific model pipelines, CI/CD tooling, orchestration, and cloud identity. Set technical direction, manage incidents, collaborate across teams, improve engineering quality, mentor senior engineers and data scientists, and connect platform decisions to business outcomes.

Lead the roadmap, adoption, commercial outcomes, and technical evolution of Braze’s Content Cards and Banners products. Partner with engineering, design, SDK, and go-to-market teams to improve authoring, AI-assisted creation, APIs, integrations, performance, reliability, and observability. Use customer feedback and usage data to prioritize investments, establish performance baselines, and drive enterprise adoption and expansion at massive scale.

Build and scale backend-focused, full-stack web applications for Braze’s Cloud Data Ingestion and Data Transformation platforms. Drive architectural decisions, technical strategy, and end-to-end feature delivery. Develop scalable systems handling high-volume data and traffic, including automated pipelines, asynchronous processing, and ETL applications. Collaborate within an agile team while delivering reliable front-end and backend experiences that improve customer data integration and platform growth.

Develop and execute pricing, packaging, and monetization strategies for Braze’s B2B SaaS offerings. Analyze markets, competitors, customer needs, revenue forecasts, and performance KPIs to improve customer value and profitability. Lead cross-functional launches with Product, Finance, Sales, Marketing, Legal, and Customer Success, while establishing scalable monetization frameworks and operational processes. Serve as an executive source of truth for portfolio revenue and pricing decisions.

Lead a small GTM product marketing team to translate product messaging into field-facing narratives, playbooks, and enablement. Partner with Sales, Solutions Consultants, CS, and partners to drive pipeline, product adoption, and deal velocity while using AI tools judiciously and scaling GTM motions globally.

Serve as a trusted technical advisor during the sales process for Braze’s Americas general business customers. Lead product positioning, storytelling, demonstrations, and strategic solution development while partnering with sales, marketing, security, and product teams. Promote BrazeAI capabilities and translate technical functionality into customer value. The role requires strong communication, presales or sales engineering experience, technical curiosity, and knowledge of at least two relevant domains. Travel may reach 50% during peak periods.

Leads Braze’s enterprise Customer Success organization, managing multiple teams and people managers across customer portfolios. Responsibilities include hiring, coaching, performance management, executive customer relationships, escalations, renewals, expansion, platform adoption, advocacy, KPI achievement, process improvement, and cross-functional collaboration with Sales, Services, Product, and other internal teams.

Own Braze’s global agency and systems integrator partnership practice. Set partnership strategy, manage executive relationships with major agencies and SIs, expand a global partner account team, and establish certification, enablement, and practice-development standards. Partner with regional sales, services, marketing, and technology teams to develop packaged solutions, improve partner-led delivery, and drive partner-sourced pipeline, retention, and expansion. Use performance data to report outcomes to senior leadership.

Win and grow enterprise business for Braze AI by engaging executive customers, leading AI solution discussions, quantifying business impact, supporting proofs of value, enabling sales colleagues, and communicating customer needs to product and marketing teams. The role requires strong enterprise sales or consulting experience, executive presence, business acumen, technical enthusiasm, relationship-building, and execution skills.

Leads global teams supporting Solutions Consulting across value consulting, proposal writing, program management, and partnerships. Oversees staffing, priorities, processes, cross-functional alignment, reporting, and organizational scaling across AMER, EMEA, and APAC. Partners with Sales, Solutions Consulting, Product Marketing, and Partnerships leadership while presenting program impact to executives.

Hunt for and close new SaaS business among media, entertainment, gaming, and sports companies. Build relationships with digital-first brands, present personalized engagement solutions, identify decision-makers, manage complex enterprise sales cycles, and achieve quota. The role requires collaboration with Marketing and Sales Enablement on lead generation, strong storytelling and presentation skills, and proficiency with Salesforce CRM, Microsoft Office, and cloud-based sales tools.

Lead the Landing Pages engineering team, overseeing product vision, architecture, development, and scalable web experiences. Collaborate with product and design to prioritize capabilities, validate adoption using usage data, and expand customer use cases. Recruit, coach, and retain engineers while guiding technical decisions and contributing code when appropriate. Own team goals, processes, and engineering quality in a high-growth environment.

Manage and expand a portfolio of strategic enterprise accounts while pursuing new business across media, entertainment, gaming, sports, streaming, and news organizations. Build C-suite relationships, provide industry thought leadership, execute consultative value selling, develop multithreaded account strategies, collaborate cross-functionally, and maintain accurate pipeline forecasts using Salesforce.com, Clari, and related revenue tools.