Jobs at Braze

Own the end-to-end product enablement process, coordinating stakeholders, content, timelines, and product release readiness. Deliver technical labs, workshops, demos, troubleshooting sessions, FAQs, architectures, and certification programs for customer-facing technical teams. Assess knowledge gaps, measure enablement impact through operational metrics, and continuously improve programs. The role requires strong technical understanding of APIs, SDKs, integrations, and programming concepts, along with project management, communication, relationship management, and analytical skills.

Drive customer adoption of BrazeAI by leading workshops, diagnostics, and accelerators from AI use-case ideation through launch and impact measurement. Advise technical and marketing stakeholders, identify adoption barriers, develop AI playbooks and prototypes, recommend services partners, and provide AI thought leadership. The role combines customer-facing consulting, marketing technology expertise, applied AI knowledge, and cross-functional collaboration, with travel up to 25% at peak times.

Leads sales operations for Global Account Management and AI Sales, including territory, quota, capacity, forecasting, process design, reporting, and data quality. Builds dashboards and metrics, partners with Finance and Sales leadership, improves workflows through AI automation, and drives scalable operating processes across global teams.

Build and extend Braze’s Core Objects systems, including high-scale data ingestion pipelines and complex backend services. Improve system performance and cost efficiency while developing new data capabilities and product features. The role involves full-stack development, technical leadership, collaboration in an agile environment, and use of AI-assisted tools to navigate and enhance a large Ruby monolith.

Lead the Messaging Experience engineering team, owning its technical direction, processes, hiring, talent development, and multi-year roadmap. Partner with Product and Design to improve Canvas and Campaign experiences, front-end quality, usability, consistency, and delivery speed. Guide architecture and iterative product development for large customer-facing web applications while managing multi-team and multi-quarter initiatives.

Own relationships with Tier 1 and Tier 2 venture firms, building firm-wide engagement, operating cadences, joint initiatives, and portfolio enablement programs. Develop relationships across investment, platform, talent, and community teams; generate portfolio-company introductions and qualified pipeline; manage forecasting and reporting; and provide feedback to improve partner programs. The role requires direct VC partnership experience, strong execution, and the ability to communicate with executives, founders, and technical stakeholders.

Build and evolve Braze’s Canvas messaging orchestration platform across backend systems and customer-facing interfaces. Provide technical leadership across teams, drive architecture and complex projects, mentor engineers, improve reliability and observability, and deliver foundational frameworks and code. Collaborate with engineering leadership to support scalable messaging channels, real-time and batch processing, automated customer journeys, developer tooling, and enterprise-scale product growth.

Serve as a pre-sales technical advisor for Braze’s commercial customers across the Americas. Lead product storytelling, demonstrations, technical thought leadership, and value positioning throughout the sales process. Partner with sales, marketing, security, and product teams while presenting BrazeAI capabilities and best practices. The role requires strong communication, follow-up, teamwork, intellectual curiosity, experience with sophisticated pre-sales or sales engineering teams, and knowledge of at least two relevant technology or marketing domains.

Leads Braze’s Financial Services industry marketing strategy, positioning, go-to-market programs, thought leadership, enablement, customer evidence, and partner narratives. Translates financial services needs into product and marketing messaging, supports strategic sales pursuits, represents the company at industry events, and collaborates cross-functionally with product, sales, customer success, partnerships, and marketing teams. The role requires deep financial services expertise, executive storytelling, AI-enabled marketing practices, and experience driving pipeline and revenue.

Leads CX Services operations by improving business processes, managing operational programs, developing data-driven reporting, and translating business needs into scalable Salesforce and technical solutions. Partners with cross-functional teams on systems implementation, AI solutions, change management, training, and continuous improvement. The role requires advanced analytics, Salesforce expertise, SaaS services operations knowledge, and the ability to influence senior stakeholders without direct reports.

Own the full sales cycle for Braze’s Scale Retail team, from prospecting and pipeline generation through closing new SaaS business. Build consultative relationships with marketing, product, and technical executives; uncover business needs; demonstrate differentiated value; and guide stakeholders through complex investments. The role requires analytical, data-driven selling, persistent outreach, strategic discovery, and comfort navigating fast-changing environments. Experience selling technically integrated SaaS solutions is required, with retail, e-commerce, CRM, marketing automation, analytics, or content marketing experience preferred.

Manage full-cycle technical recruiting for Product, Design, and Engineering teams. Develop data-driven sourcing and recruitment strategies, partner with hiring managers and executive leaders, improve talent acquisition processes, ensure strong candidate experiences, support hiring surges, and mentor junior recruiters. The role requires independently managing high-volume searches in a fast-paced technology environment and influencing stakeholders across the organization.

Leads Braze’s Retail and Consumer Goods marketing strategy, positioning, go-to-market plans, product launches, sales enablement, competitive messaging, customer proof, and partner programs. The role serves as the retail industry expert, translating industry challenges into scalable marketing plays and executive narratives. Success is measured through retail pipeline, bookings, win rates, deal size, sales-cycle velocity, launch adoption, seller certification, and customer references. The position requires deep retail expertise, executive storytelling, cross-functional influence, and practical use of AI-powered marketing tools.

Develops customer value propositions, ROI analyses, business cases, growth frameworks, and executive presentations throughout the contract lifecycle. Uses AI and data-driven insights to scale sales and customer success enablement, create thought-leadership content, and support demand generation. Partners with Sales, Marketing, Customer Success, and Business Intelligence teams to identify trends and shape go-to-market strategies.

Leads and scales Braze’s SMB SaaS sales organization, owning revenue, pipeline, forecasting, productivity, and sales execution. Builds and manages Account Executive and prospecting teams, establishes sales processes, coaches talent, and partners cross-functionally with Marketing, Customer Success, Operations, Product, Finance, and Partnerships. Develops ecosystem relationships with venture firms, agencies, consultants, system integrators, and technology partners to generate pipeline and accelerate growth.

Administer and configure Gainsight as the customer experience system of record for more than 200 users. Responsibilities include managing health models, scorecards, CTAs, playbooks, workflows, dashboards, AI features, data integrations, permissions, security, and documentation. The role partners with Salesforce, data, security, and CX teams, troubleshoots synchronization and data-quality issues, supports releases and hypercare, and delivers new platform capabilities through QA and UAT.

Own strategic enterprise customer relationships, driving adoption, renewals, retention, expansion, advocacy, and business value. Serve as a trusted advisor and escalation point for major SaaS accounts, partnering with Account Executives and internal teams. Mentor junior Customer Success Managers, assist with at-risk accounts, provide strategic guidance and product enablement, and synthesize customer feedback for product development. The role supports complex international accounts, may involve onsite customer engagement and international travel, and requires strong technical domain knowledge and project management experience.

Own strategic enterprise customer accounts, driving renewals, retention, expansion, adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor, coordinate internal support teams, manage escalations, develop success plans, and provide strategic marketing guidance. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role involves complex international stakeholders, significant project management, customer visits, and possible international travel.

Lead the design, development, and rollout of large-scale integrations for BrazeAI Decisioning Studio. Build resilient data ingestion and event-driven activation pipelines across enterprise systems, supporting arbitrary schemas, multi-region deployment, compliance, and high-volume customer data. Own production systems, observability, incident response, and reliability. Partner with data scientists, ML engineers, and product managers, while mentoring engineers and setting technical direction.

Own partner sales strategy and revenue generation across an AMER territory. Build account maps, activate technology, delivery, and marketplace partners on opportunities, drive joint business plans, support customer retention, and advise sales leadership. Develop executive partner relationships, coach account executives on co-sell motions, identify ecosystem gaps, and mentor regional partner sales managers. The role requires deep B2B SaaS partner ecosystem expertise and senior-level influence without formal authority.