The Customer Support Specialist will assist customers via chat, email, and phone, resolve product issues, and maintain quality performance in a high-volume environment.

Oversee and transform key business operations end-to-end, leveraging AI and automation to enhance efficiency. Collaborate with Sales and Marketing for improved workflows and implement data-driven initiatives.

As Director of AI Engineering, you will lead teams to build AI-driven products, improve efficiency, and hire top engineering talent while delivering impactful technology solutions for Brightwheel.

The Program Manager II drives strategic GTM programs, optimizes workflows within Salesforce, partners with various departments, and implements AI-driven solutions to enhance productivity. They analyze performance metrics and support senior leadership in identifying growth opportunities.

Lead a high-performing engineering team, driving product execution and delivering quality outcomes while leveraging AI tools to enhance processes. Mentor engineers, collaborate with cross-functional teams, and establish engineering best practices focused on customer needs.

The role involves providing financial insights to Sales and Marketing, managing GTM planning, developing forecasts, and implementing AI solutions for efficiency.

As a Business Operations Manager, you will lead cross-functional initiatives, analyze data for insights, partner with executives, and drive strategic outcomes.

As a Staff Product Manager, you will own a core product area, define strategy and roadmap, and collaborate with engineering and design teams. You will leverage AI to enhance product features and customer experience while ensuring quality and measurable outcomes.

The AI Campaign Operations Specialist will build and optimize AI-driven workflows for multi-channel campaigns, enhancing customer acquisition and engagement.

The Bilingual Onboarding Specialist assists childcare centers in adopting the Brightwheel platform, managing over 100 accounts, resolving technical challenges, and enhancing customer experience through effective communication and training.

The role involves delivering AI-powered capabilities to enhance operational efficiency and educational outcomes, while mentoring engineers and driving technical strategy.

Manage customer activation and retention initiatives, optimize operational processes, analyze data for decision-making, and collaborate with teams to enhance customer experiences in a high-growth SaaS environment.

The Director of Analytics & GTM Systems leads analytics and systems functions, driving data-informed decisions and overseeing teams. They enhance operational efficiency, implement AI solutions, and align strategies with stakeholders, creating impactful business capabilities and fostering decentralized decision-making.

Support and train customers during the onboarding process for Brightwheel, ensuring successful implementation and customer satisfaction while resolving technical challenges.

The Engineering Manager will lead a high-performing team, leveraging AI and best practices to deliver software products, coaching engineers, and focusing on customer-centric solutions.

As Marketing Operations Manager, you'll optimize marketing technology, manage automation workflows, ensure accurate reporting, and support cross-functional collaboration.