Jobs at Cresta

Own and scale product positioning, messaging, and go-to-market strategy across Travel & Hospitality, Telecommunications, and additional verticals. Build repeatable vertical marketing frameworks, buyer personas, industry narratives, thought-leadership content, launches, sales enablement, and customer stories. Partner cross-functionally with product, sales, solutions, and marketing to accelerate pipeline and revenue, using market analysis and win-loss insights to guide positioning and investment.

Build and lead Cresta’s West Coast SDR team, establishing outbound and inbound pipeline-generation strategies, hiring and developing talent, driving accountability and quota attainment, optimizing sales playbooks, tracking KPIs and forecasts, and partnering with Sales, Marketing, and RevOps on ICP, messaging, and process initiatives.

Lead earned media and PR for Cresta: build relationships with top business and tech journalists, drive media strategy for announcements, prepare executives for interviews, draft press materials, partner cross-functionally, and secure awards and speaking opportunities to elevate thought leadership and brand.

The Sales Development Representative will build pipeline through prospecting, inbound qualification, and support the sales team by generating qualified leads, achieving monthly quotas, and conducting executive conversations.

The Senior Software Engineer will enhance the platform through collaboration, technical leadership, and by developing high-quality frontend components, ensuring best practices and performance.

The Sales Enablement Manager will enhance seller performance in Enterprise Sales by creating training, coaching, and enablement programs, while ensuring alignment between sales process and messaging to drive revenue and support quota-carrying Account Executives.

Own the strategy, roadmap, and execution of Cresta’s AI Receptionist partner enablement program. Build scalable onboarding, certification, workshops, and self-service learning; configure and optimize the learning platform; develop partner sales and implementation assets; and serve as the product subject matter expert. Collaborate with Partner Leadership, Sales, Marketing, Product, and Engineering to improve partner readiness, measure certification and pipeline outcomes, and help technology partners position, implement, and scale Cresta solutions.

Principal Solutions Engineer responsible for guiding enterprise customers through discovery, solution design, demonstrations, proof-of-value engagements, ROI modeling, and technical validation of Cresta’s AI-powered contact center platform. The role partners with Sales, Product, and Engineering and requires expertise in contact center infrastructure, conversational AI, real-time systems, SaaS architecture, and consultative enterprise selling.

Lead Cresta’s global Sales Enablement team supporting sales representatives and SDRs. Responsibilities include prioritizing enablement needs, managing the team, owning strategic sales enablement, delivering onboarding and kickoff programs, measuring program impact, partnering with sales leadership, and helping teams use AI tools effectively. The role requires experience enabling complex, multi-stakeholder sales organizations in fast-paced environments.

As a Revenue Analytics Manager, you will own reporting for Sales, Marketing, and Customer Success, build dashboards, automate workflows, and ensure data quality.

The AI Deployment Manager will lead customer AI implementations, ensuring successful deployments that deliver measurable business outcomes. Responsibilities include project management, customer engagement, and collaboration with internal teams.

Develop and lead frontend platform engineering for native and hybrid mobile applications. Build reusable, well-tested Android and iOS SDK components, contribute to architecture and system design, collaborate with product and engineering teams, own customer-facing deliverables, and identify product improvements while maintaining strong engineering standards.

Own Cresta’s web platform, CMS architecture, component system, analytics and GTM integrations, localization, SEO/AEO implementation, and engineering practices. Build tooling that enables marketers to work independently and develop, deploy, evaluate, and optimize AI agents for marketing use cases. Partner with brand, design, marketing operations, product, and engineering teams while providing technical leadership and owning projects end to end.

Own partner relationships and enablement for Crestaplatform, driving onboarding, technical enablement, joint GTM strategies, solution integrations, and revenue acceleration while coordinating Product, Sales, and Services to improve partner performance and adoption.

Develops enterprise AI strategies and roadmaps for customers, identifying automation opportunities, prioritizing initiatives by ROI, and coordinating deployments. Uses conversation intelligence and operational data to uncover customer friction, optimize live AI agents, pilot emerging capabilities, and measure business impact. The role aligns senior stakeholders across CX, Operations, Product, Sales, and IT while collaborating with engineering and product teams to deliver measurable improvements.

Design end-to-end AI builder experiences that enable technical and non-technical customers to create, evaluate, and deploy AI agents and workflows. Conduct user research, simplify complex AI and business logic, prototype with AI-native tools, collaborate with product and engineering teams, and advocate for high-quality, intuitive product design.

Lead go-to-market strategy, positioning, messaging, launches, competitive analysis, and sales enablement for Cresta’s AI Agent and Agentic Assist portfolio. Partner with Product, Sales, Customer Success, Marketing, and executive leadership to drive adoption, pipeline, differentiation, roadmap influence, and category leadership. The role also requires advising executives on market dynamics and platform strategy while building and scaling product marketing teams.

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

Leads large-scale AI transformation programs for Cresta’s strategic enterprise customers. Serves as executive sponsor and trusted advisor to C-suite stakeholders, manages matrixed implementation and engineering teams, oversees complex deployments, standardizes delivery governance, and drives measurable customer value, adoption, expansion, and advocacy. Partners with Sales, Customer Success, Product, and Engineering while connecting technical outcomes to business ROI.

Build and scale Cresta’s no-code conversation intelligence platform across the frontend and backend. Responsibilities include creating visual workflow editors, backend services and APIs, data models, storage layers, and scalable systems using React, TypeScript, Python or Go, Postgres, ClickHouse, and Elasticsearch. Collaborate with product, design, and AI/ML teams to deliver intuitive experiences for non-technical users while improving performance, reliability, security, and maintainability.