Salesforce Program Manager
1 week ago
Work with clients to gather, analyze, prioritize, and refine business requirements.
Create business analysis documentation including user stories,, usage scenarios, process flows, data dictionaries, requirements traceability matrices, design documents, and project schedules.
Assist functional leads by creating and maintaining objects, fields, fieldsets, record types, page layouts, permission sets, approval processes, user roles, profiles, groups, sharing rules, workflows, and validation rules.
Interface with managers to assist in the develop of project strategy and design.
Perform data cleansing, data uploads and data exports.
Develop and create customized reports and dashboards.
Proactively resolve and/or escalate project issues.
Produce training materials and lead training sessions.