Jobs at DraftKings

Leads quality, coaching, leadership development, performance improvement, and change management across lottery fulfillment centers. Uses analytics to identify trends, establish KPIs, improve customer experiences, and guide operational decisions. Manages project managers, oversees cross-functional initiatives, supports adoption of new processes and technologies, and ensures compliance with regulatory requirements. The role requires stakeholder influence, team leadership, complex project management, and travel to fulfillment centers nationwide.

Design and evolve the architecture of DraftKings’ regulated prediction-markets exchange. Own the technical roadmap, distributed-system foundations, scalability, reliability, performance, operational health, and resilience testing. Collaborate with product, infrastructure, platform, brokers, market makers, and clearing partners. Contribute hands-on to critical systems, guide design standards, mentor engineers, and implement AI tooling and guardrails for engineering workflows.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Build trusted relationships with VIP players, deliver personalized promotions and experiences, manage promotional budgets, support customer events, improve engagement and loyalty, and follow VIP and responsible gaming policies. The role requires analyzing trends, working collaboratively in a fast-paced environment, traveling, working nights and weekends, and obtaining a state gaming license.

Own the strategy and roadmap for fraud risk case resolution, including AI-assisted review, automation, self-service, and case management. Partner with Risk Operations, Engineering, Data Science, Analytics, and Compliance to define scalable workflows, requirements, metrics, auditability, and resolution paths. Use operational data to improve automation, decision quality, workload reduction, customer self-service, and cost while supporting regulated risk processes such as anti-money laundering and Responsible Gaming.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, coordinating cross-functional plans, and evaluating performance. Serves as a key partner contact, aligns stakeholders, manages launch-readiness dependencies, and communicates data-driven recommendations. Requires strong quantitative modeling, testing, data integrity, and business planning skills.

Develop and maintain native iOS applications using Swift and SwiftUI for DraftKings’ financial platform. Responsibilities include building user-facing features, integrating APIs, managing data and state, optimizing performance, monitoring crash analytics, participating in code reviews and testing, and troubleshooting reliability issues. The role collaborates with product, design, analytics, and engineering teams to deliver scalable, compliant mobile experiences.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Supports general litigation and legal risk management across the business. Responsibilities include assessing lawsuits, demand letters, complaints, and legal threats; drafting and reviewing court filings; coordinating with outside and opposing counsel; representing the company in small claims court; supporting regulatory investigations; and providing practical legal guidance to internal teams.

Lead reliability, scalability, and operational excellence of large-scale database platforms across cloud and on-prem. Build automation-first database infrastructure (Kubernetes operators, IaC, GitOps), drive monitoring/SLOs, incident leadership, performance and cost optimization, and partner with application teams on safe schema/migration practices. Mentor engineers and evaluate AI-assisted workflows to improve productivity and reliability.

Prospect and acquire high-value VIP customers, build long-term relationships, and manage a regional customer acquisition strategy. Responsibilities include developing localized go-to-market plans, executing acquisition events and promotions, managing revenue and profit goals, supporting compliance and responsible gaming initiatives, and creating experiences that encourage brand advocacy. The role requires managing high-value accounts, obtaining gaming and financial licenses, and working nights, weekends, and while traveling.

Build and manage relationships with VIP gaming customers through communications, events, promotions, and escalation support. Drive revenue, loyalty, and brand advocacy by understanding customer needs, monitoring market trends, providing feedback for platform improvements, and following VIP and responsible gaming policies. The role requires travel, nights and weekends, and obtaining required state gaming and financial licenses.

Manage intellectual property litigation, disputes, discovery, outside counsel, and court filings. Advise teams on patents, trademarks, copyrights, publicity rights, and legal risk. Support patent harvesting and prosecution, trademark protection, regulatory inquiries, customer complaints, commercial litigation, and artificial intelligence governance. Translate complex legal issues into practical business guidance while managing multiple priorities.

Leads architecture and hands-on development of scalable backend systems and APIs supporting real-time applications. Owns the engineering lifecycle, writes high-performance code, establishes testing and reliability practices, resolves production issues, guides technical roadmaps, collaborates cross-functionally, and mentors engineers. The role requires expertise in object-oriented backend development, distributed cloud systems, automated testing, system monitoring, and technical leadership.

Conduct trade practice surveillance, support customer onboarding, prepare CFTC regulatory filings, maintain exchange policies, investigate potential violations, monitor market participation and underlying industry news, and provide rotational coverage during live market hours.

Lead strategy and programs for leadership effectiveness, designing AI-enabled coaching, learning, simulations, and manager enablement. Partner with senior leaders to scale leadership experiences, build AI copilots, measure manager effectiveness, and align leadership development with business priorities.

Lead design vision and execution for platform product areas, define long-term strategy, create reusable patterns and design systems, collaborate cross-functionally, mentor designers, and deliver high-quality, scalable product experiences from concept to execution.

Design and scale distributed, high-availability systems and platform architectures. Define frameworks, tooling, and standards, contribute hands-on to prototypes and production, guide teams on reliability, observability, and operational excellence, and align technical decisions with product and business priorities.

Provide strategic legal support for DKeX and related exchange/clearing initiatives. Advise on Commodity Exchange Act and CFTC regulations; draft and maintain exchange rules, policies, and governance; support regulatory filings and rule submissions; partner with Product, Engineering, Compliance, and other teams; monitor regulatory developments; manage outside counsel; and develop scalable legal guidance and processes to enable compliant product development and operation of a regulated prediction markets marketplace.