Esko Benefits Overview

The Customer Success Architect guides customers through SaaS onboarding and implementation, coordinates milestones and project scope, connects product capabilities to customer workflows, resolves concerns, and advocates for customer success. The role builds relationships with users and executive sponsors, collaborates across Customer Success, Sales, Support, Product, and R&D, and shares customer insights to improve implementation practices. US-remote with 10% travel to customer sites and events.

Leads Esko’s global Tier 1 Strategic Account Sales organization, owning portfolio growth, acquisition, retention, expansion, recurring revenue, profitability, forecasting, and strategic account planning. Recruits and develops global account managers, drives consultative value-based selling, builds executive customer relationships, leads complex negotiations, and coordinates Sales, Customer Success, Product, Services, Marketing, partners, and executives. Establishes account governance, commercial discipline, playbooks, and methodologies for scalable strategic-account performance.

The Enterprise Account Executive sells TraceGains solutions to multinational enterprise accounts with revenues exceeding $1 billion. Responsibilities include expanding named-account portfolios, building executive relationships, uncovering business needs, managing complex opportunities through discovery and contracting, negotiating commercial terms, presenting to senior audiences, and coordinating with legal, product, commercial, and delivery teams. The role is fully remote but requires regular domestic and international travel to customer sites and industry events.