Lead AI-powered reporting and insights strategy, design reporting data architecture and pipelines, and implement LLM-powered workflows (RAG, prompt engineering, agentic pipelines). Integrate BI tools and enterprise AI platforms, establish governance for AI outputs, and provide technical leadership to deliver trusted executive insights and scalable self-service reporting.

Manage a portfolio of hotel partners by optimizing property content, rates, availability, promotions, and marketplace performance. Provide data-driven revenue management and marketing guidance, promote Expedia tools and self-service capabilities, secure inventory during high-demand periods, and strengthen partner relationships. Track KPIs, support traveler experience goals, conduct partner visits, and collaborate with internal teams in a fast-changing environment.

Leads product strategy, roadmap, execution, and team development for CRM and customer communications products across email, push, SMS, in-product, and transactional channels. Oversees customer data, marketing automation, personalization, journey orchestration, experimentation, analytics, integrations, consent, and platform architecture. Partners with Engineering, Data, Marketing, Legal, Privacy, and Operations while making build-versus-buy decisions and applying AI/ML solutions to improve engagement and business outcomes.