Lead the design direction for Expedia Group’s AI-powered servicing and customer experience products. Own complex traveler support journeys, including changes, cancellations, refunds, and conversational assistance. Partner with Product, Engineering, Research, and Data Science leaders to translate AI capabilities into intuitive experiences. Establish cross-brand design systems and quality standards, perform hands-on high-fidelity design and prototyping, mentor designers, and influence strategic decisions at global scale.

Leads the design direction for Expedia Group’s AI-powered servicing and customer experiences. The role combines hands-on high-fidelity design, prototyping, systems thinking, conversational and agentic interface design, and strategic partnership with Product, Engineering, Research, and Data Science. Responsibilities include simplifying complex servicing journeys, establishing scalable design standards, mentoring designers, translating AI capabilities into intuitive experiences, and influencing senior stakeholders across brands and platforms.

Design end-to-end AI-powered travel shopping experiences across conversational, visual, and multimodal interfaces. Translate complex AI capabilities into intuitive, transparent, and trustworthy products. Collaborate with product, engineering, data science, research, and content teams; prototype with AI outputs; use research, analytics, experimentation, and feedback to iterate. Establish design patterns, champion accessibility and responsible AI, influence product direction, and mentor designers.