Jobs at Félix (felixpago)

Design, build, and scale production-grade autonomous AI agents for Felix’s WhatsApp-based fintech platform. Responsibilities include agent architecture, LLMOps observability, product integration, containerized deployment, evaluation pipelines, RAG and cost optimization, and technical mentorship. The role requires translating AI strategy and business needs into reliable, maintainable systems supporting payments, loans, fraud, and other critical functions.

Lead cross-product discovery and define Felix’s conversational, generative, and declarative UI platform. Ship the initial experience on WhatsApp, establish patterns for native iOS and Android, guide product designers across squads, and design compliant financial interactions with legal and risk partners. Conduct research, analyze transcripts and analytics, prototype in Figma and code, generate concepts, and set direction for how products, context, and assistant behavior work together across conversational surfaces.

Lead discovery and product design for Felix’s conversational AI platform, defining generative and declarative UI patterns across WhatsApp, iOS, and Android. Research user behavior, prototype and ship platform experiences, establish conversation design direction, collaborate with product squads and engineers, and integrate compliance, consent, and recovery states into the experience.

Lead cross-product discovery and define Felix’s conversational, generative, and declarative UI platform. Research user behavior, establish design patterns, prototype and ship the initial WhatsApp experience, then expand patterns to iOS and Android. Collaborate with product squads and engineers, guide conversation design, integrate compliance disclosures and consent, and influence product direction through user research, analytics, critique, and hands-on design execution.

Own Felix’s end-to-end chargeback strategy across acquiring and issuing environments. Build representment playbooks, win-rate measurement, cohort analytics, dashboards, governance, and scalable operating processes. Advise on network rules, regulatory requirements, processor relationships, fraud controls, and build-versus-buy decisions. Partner with Fraud, Product, Engineering, Compliance, Analytics, and external vendors while mentoring dispute-processing team members and supporting executive reporting.

Leads an AI engineering squad, managing performance, mentorship, career development, technical architecture, and delivery. Partners with Product on technical roadmaps, metrics, and scalable solutions; guides system design, AI-assisted development, documentation, and process improvements. Requires strong software engineering and AI agent experience, technical leadership, stakeholder collaboration, and a delivery-focused mindset.

Own Felix’s U.S. fintech partner ecosystem, including banks, payment processors, stablecoin issuers, yield providers, and credit infrastructure vendors. Lead infrastructure strategy, partner performance, commercial negotiations, product and engineering alignment, compliance coordination, and vendor sourcing. Build partnership processes and hire a team of partnership managers while enabling new financial products and scalable money movement capabilities.

Leads an AI engineering squad by managing performance, mentoring developers, translating AI requirements into scalable architectures, and partnering with Product on technical roadmaps. Oversees system design, metrics, documentation, development processes, and technical decision-making while driving delivery, team growth, and adoption of AI coding tools.

Design, build, and scale production-grade autonomous AI agents for Felix’s WhatsApp platform and internal operations. Responsibilities include agent architecture, LLMOps observability, product integration, deployment, evaluation pipelines, RAG optimization, cost and performance engineering, and mentoring engineers. The role requires developing multi-agent systems capable of reasoning, planning, and executing complex tasks across payments, loans, and fraud.

Own Felix’s U.S. fintech partner ecosystem, including banks, payment processors, stablecoin issuers, yield providers, and credit infrastructure vendors. Lead partner strategy, technical integration, SLAs, commercial negotiations, pricing, redundancy, compliance alignment, and product enablement. Build partnership processes and hire and develop a team of partnership managers while collaborating closely with Product and Engineering in a high-growth environment.

Leads engineering operations across DevOps, platform engineering, infrastructure, security operations, QA, CI/CD, and observability. Owns organizational strategy, technical architecture, budgets, cloud infrastructure, developer platforms, security compliance, incident response, SRE practices, testing automation, and developer experience. Establishes reliability and productivity metrics, improves deployment velocity, manages engineering teams, and partners with executives and cross-functional stakeholders to scale secure, resilient systems.

Design and build a scalable Internal Developer Platform (IDP) using Kubernetes and cloud-native services, improve CI/CD and DX, enforce platform governance and security, lead MLOps/LLM infrastructure, mentor engineers, and align platform roadmap with product goals.

Own Felix's end-to-end chargeback strategy, build representment playbooks and SOPs, measure and improve win rates via analytics, translate network/regulatory rules into operations, partner cross-functionally with Fraud, Product, and vendors, and mentor junior dispute processors.

Own Felix's end-to-end chargeback strategy across acquiring and issuing sides. Define representment strategy, build playbooks/SOPs, measure win rates and exposure, partner with Analytics/Product/Operations, track network/regulatory rules, and represent Felix with processors and issuing partners. Mentor junior team members and design scalable processes and AI-driven efficiency solutions.

Leads product strategy and operations for consumer lending, partnering with the Head of Consumer Lending to align squads, manage roadmaps and OKRs, optimize product processes, and improve lending funnel conversion, adoption, retention, and delivery. The role coordinates Product, Engineering, Risk, Data, Legal, and Compliance teams while establishing experimentation, feedback, and go-to-market frameworks in a high-growth fintech environment.

Design and own Felix’s Internal Developer Platform, including scalable Kubernetes and cloud infrastructure, CI/CD pipelines, developer portals, observability, security, cost optimization, and infrastructure-as-code standards. Build MLOps and LLM deployment infrastructure, establish platform strategy, mentor engineers, advocate best practices, manage technical roadmaps, and align platform capabilities with product and engineering objectives.

Leads product strategy and operations for consumer lending, partnering with the Head of Consumer Lending to define roadmaps, align product squads, manage OKRs, optimize delivery processes, and drive experimentation, adoption, retention, and funnel performance. Coordinates Product, Engineering, Risk, Data, Legal, Compliance, and external partners while establishing product feedback loops, rollout frameworks, and go-to-market readiness.

Design and own Felix’s Internal Developer Platform, building scalable Kubernetes and cloud infrastructure, CI/CD pipelines, developer portals, observability, security, and cost controls. Lead infrastructure-as-code standards, MLOps and LLM deployment infrastructure, platform governance, and long-term technical roadmaps. Mentor engineers, advocate for platform best practices, and collaborate with product and engineering leadership to align infrastructure automation with business goals.

Design and own Felix’s Internal Developer Platform, including scalable Kubernetes and cloud infrastructure, CI/CD, developer portals, observability, security, cost optimization, infrastructure-as-code standards, and MLOps/LLM deployment pipelines. Provide technical leadership, mentorship, architectural guidance, roadmap ownership, and cross-functional alignment to improve developer experience, reliability, automation, and engineering velocity.

Lead development and scaling of a payments orchestration platform: own routing, authorization, reconciliation, and settlement. Work hands-on with engineering and data (SQL) to optimize authorization, conversion, and costs; expand rails and integrations; coordinate with fraud, finance, ops, and BD; and communicate strategy to execs and partners.