Jobs at Fixify

The Strategic Account Executive will manage new business sales, develop executive relationships, and drive complex enterprise deals in the IT operations sector.

Lead and manage a remote help desk team of IT analysts, own SLA and quality targets, develop KPIs, staff shifts, and partner with operations, product, and employee experience to scale processes, drive automation opportunities, and continuously improve customer support performance.

As a Senior Software Engineer, you'll collaborate to build and maintain automation capabilities, contribute to AI solutions, and ensure scalability, improving the user experience with software solutions.

The IT Operations Analyst provides technical support to end users, collaborates with teams to improve workflows, and participates in a 24/7 support operation.

The Forward Deployed Engineer role focuses on understanding and improving customer IT processes by extracting knowledge and structuring it for automation, while working directly with customers and internal teams.

The Senior IT Operations Analyst resolves complex IT issues, mentors analysts, collaborates with engineering, and drives automation and AI improvements in operations.

Design and build scalable SaaS solutions, collaborate with other engineers, and ensure quality UI interactions while incorporating user feedback.

The Staff Software Engineer will lead the design of the Integrations Platform's architecture, authoring framework, and integration strategies while coaching other engineers and ensuring high-quality integrations over multiple quarters.