The Founding Customer Support Engineer will establish the technical support function at FleetWorks, resolving technical issues, creating documentation, and improving internal processes for customer interactions.

Design and scale voice AI systems for automated phone conversations. Own feature development, make product decisions, and collaborate on technical challenges.

Own end-to-end feature development for customer-facing products, make product decisions, and collaborate closely with a high-ownership team including founders and engineers.

Develop AI agents for fraud detection, own end-to-end feature development, make product decisions, and interact with users and colleagues.

As a Senior Software Engineer at FleetWorks, you will own end-to-end feature development for customer-facing products using TypeScript. You will collaborate with a high-agency team, make technical decisions, and ship new work daily.

The Deployment Strategist will translate customer requirements into actionable AI solutions, support sales processes, execute proof of concepts, and facilitate feedback loops for product enhancements.

Build and own first-line technical support: triage and resolve customer issues across AI agents, data, integrations, and configuration; create ticketing workflows, runbooks, and escalation paths; communicate with technical and non-technical stakeholders and surface product issues.

Manage the customer lifecycle, handle implementations, work with engineering on requirements, build customer success processes, and educate users.

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