Freedom Mortgage

HQ
Boca Raton
Total Offices: 8
5,200 Total Employees
Year Founded: 1990

Freedom Mortgage Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers occupational accident insurance

Offers disability insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Offers generous parental leave

Offers performance bonuses

Offers employee discounts

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Company Culture

Offers a remote work program

Offers diversity-based Employee Resource Groups

Provides a mobile phone discount

Offers legal assistance

Offers travel concierge services

Insurance • Financial Services
Leads subservicing client relationships, contractual deliverables, reporting, billing, compliance responses, and escalated issue resolution. Oversees outsourced vendor portfolios, investor relationships, audits, and executive reporting while ensuring mortgage servicing requirements are met. Reviews contracts and fee schedules with Legal, manages remote staff, presents portfolio performance to leadership, and drives process improvements. Requires deep mortgage servicing expertise, including FHA, VA, USDA, GSE, investor reporting, compliance, and Loan Serv systems.
Insurance • Financial Services
Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.
Insurance • Financial Services
Design, build, and support end-to-end enterprise intelligence solutions and cloud data platforms. Lead solution architecture, data engineering, analytics, and AI/ML (including LLMs/RAG) to create governed, reusable enterprise data products, applications, and decision-support tools. Ensure security, governance, CI/CD, and operational excellence while collaborating with stakeholders and mentoring engineers.