Jobs at Globe Life

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Handle inbound and follow-up calls to promote and sell Globe Life insurance products, close new accounts, generate revenue, and provide consultative support to match customers with appropriate policies.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

Handle inbound and outbound calls to sell Globe Life insurance products, close new accounts, provide consultative support to match products to customer needs, and generate revenue while meeting attendance and scheduling requirements for remote work.

Make outbound and receive inbound calls to welcome new policyholders, verify policy details, collect first premiums, warm internet leads for sales, explain policy benefits, complete paperwork, and support policy service and special outbound campaigns while recording activities in the CRM.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Deliver and implement company training systems across field agencies, train and mentor agents and leaders, schedule and conduct sessions/webinars, prepare materials, manage travel/expenses, oversee regional adoption of initiatives, monitor performance, and complete weekly field reports.