Jobs at Genius AI

Provide personalized customer support by phone, text, email, and social media. Guide business owners through payroll account setup, resolve escalated issues, and build strong customer relationships. Use AI to create support macros, Help Center content, and workflows, while improving processes and supporting customer acquisition, satisfaction, and retention goals.

Lead a platform engineering team responsible for tier-zero systems, identity, permissions, sessions, and messaging infrastructure. Own delivery, quality, architecture, technical debt, and team development while partnering with Product, Design, and Recruiting. Embed AI tooling into engineering workflows and build AI-powered automation to improve productivity. The role also involves hiring, mentoring engineers, making architectural decisions, and connecting platform outcomes to customer value.

Build AI-powered product features and scalable platform infrastructure for appointment-based businesses. Design, ship, and own production systems processing billions in payments for over 120,000 businesses. Use AI throughout software development, improve system reliability and performance, make architectural decisions, and drive projects from technical design through production.

Lead Compute, Data, and DevEx teams while owning infrastructure and data-platform roadmaps, reliability, cloud costs, vendor strategy, and developer self-service. Establish SLI/SLO practices, incident response, post-mortems, CI standards, infrastructure-as-code tooling, and AI-enabled production operations. Manage managers and technical leads, scale the organization, develop engineers, and ensure systems support significantly higher traffic while maintaining 99.95% uptime across AWS regions.