Jobs at Gusto

Own end-to-end payment operations, including ACH processing, exception handling, refunds, re-debits, and reconciliation. Investigate transaction issues, coordinate outage resolution, work with engineering and product on system improvements, analyze customer feedback, and manage escalations with domestic and international bank and payment partners. The role also contributes to product requirements, launches, compliance considerations, and AI-enabled process improvements.

Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.

Lead Gusto’s end-to-end new customer product experience, spanning web discovery, onboarding, activation, and shared onboarding platforms. Set growth and AI strategy, improve acquisition and conversion, and drive successful customer setup. Manage senior product managers and collaborate with Engineering, Design, Data, Marketing, Sales, and Finance. Own funnel and revenue outcomes while coaching the team and advancing experimentation, customer understanding, and execution.

Support health-insurance sales by building reports, forecasts, automations, and AI prototypes to improve pipeline health, rep productivity, and territory/quota planning. Partner cross-functionally to maintain data integrity, troubleshoot CRM issues, administer account and territory assignments, and drive process improvements and adoption.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Lead development of new payroll tax products, handling strategy, execution, and collaboration across teams to deliver business outcomes and customer value.

Support Expansion Sales by building reports, forecasts, automations, and AI-powered tools to improve pacing, pipeline, quotas, and rep productivity. Own forecasting cadence, data accuracy, territory and account administration, and ad-hoc operational support. Partner cross-functionally to design processes, embed AI workflows, and drive adoption while troubleshooting CRM and pipeline issues.

Lead the vision and strategy for Gusto’s conversational AI assistant. Expand its capabilities across payroll, benefits, HR, and compliance; define ecosystem integrations and product surfaces; partner with engineering, data, design, and research teams on API, MCP, model behavior, evaluations, quality, and customer trust. The role requires hands-on product leadership, rapid experimentation, and ownership of platform- and experience-level decisions.

Own and improve Gusto’s signup-to-activation experience across web, SMS, WhatsApp, and AI assistants. Build full-stack, customer-facing products from data models through UI; prototype AI-powered onboarding; partner with Product, Design, and Data; measure and iterate on outcomes; create modular foundations; and provide technical leadership, mentorship, and high-quality engineering standards.

Own and grow strategic consumer fintech partnerships, serving as the primary relationship owner and executive contact. Develop partnership strategies, identify expansion opportunities, lead partner reviews, analyze performance data, support renewals and renegotiations, and resolve escalations. Coordinate Product, Engineering, Finance, Legal, Compliance, Operations, and Corporate Development teams to execute partnership initiatives and improve product capabilities, economics, scalability, and customer outcomes.

Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, managing multimillion-dollar budgets and full-funnel campaigns. Lead creative testing, attribution, forecasting, and new-channel experimentation while driving pipeline and revenue outcomes. Develop AI-powered marketing workflows, partner with web, brand, sales, engineering, and communications teams, and ensure reliable tracking and measurement.

Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition, renewals, upsells, contract negotiation, enablement, product adoption, executive relationship management, pipeline reporting, and cross-functional product feedback. The role requires frequent partner engagement, AI-enabled workflows, CRM and sales software experience, and travel to partner meetings and industry events.

Develop and scale compensation programs, policies, and workflows. Lead merit, equity, benchmarking, and compensation cycles; conduct market and pay equity analyses; build dashboards and automation; ensure regulatory compliance; craft competitive offers; and advise HR, Finance, Legal, recruiters, and executives on compensation strategy and decisions.

Lead quantitative UX research across R&D, shaping high-stakes product investments and AI experience decisions. Develop psychometric frameworks, surveys, segmentation, usability benchmarks, pricing research, and statistical models. Partner with Data Science to integrate behavioral and attitudinal data, establish scalable research standards, mentor researchers, and enable non-researchers to conduct rigorous studies. The role requires executive-level influence, expertise in AI-powered products, and hands-on proficiency with SQL, Python, and Qualtrics.

Lead design, configuration, and optimization of Workday modules; architect business processes, calculated fields, security, and reports; drive reporting, data quality, testing/UAT, release readiness; provide expert support, mentor teammates, and partner with People and IT stakeholders.

Leads product design for Gusto’s Consumer Banking and SMB Banking products. Manages and grows a design team, establishes shared rituals and planning practices, coaches designers, partners with product and engineering leaders, and stays hands-on with high-stakes design decisions. The role collaborates with Risk, Compliance, Legal, Data, and Operations on regulated financial products while setting quality standards, supporting career development, and representing Banking design needs to senior leadership.

Owns audiovisual engineering and standards across Gusto’s offices, conference rooms, and events. Designs and programs AV systems, directs high-profile live productions, leads the Zoom-to-Google Meet migration, manages capital roadmaps and vendors, administers meeting and streaming platforms, and provides escalation support. The role also develops automation and documentation using AI, coaches support and event teams, and owns AV reliability, architecture, and technical failure mitigation across multiple sites.

Design, prototype, deploy, and iterate AI-driven agentic service workflows that balance automation, human-in-the-loop controls, and compliance. Partner with engineering, CX, Legal, and Data to define orchestration, evaluation, and ROI, strengthen governance and quality, and scale production systems that improve customer outcomes and operational efficiency.

Leads Gusto’s Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML operational response, Reg E disputes, collections, and consumer money products. Builds governance, controls, SLAs, metrics, audit readiness, and scalable operating procedures while partnering with Product, Engineering, Compliance, Legal, sponsor banks, regulators, and auditors. Owns high-stakes financial decisions, customer experience, regulatory posture, team development, and AI-enabled transformation across Gusto’s financial services portfolio.

Own brand and motion design from concept through delivery across product launches, campaigns, events, product education, and digital channels. Develop brand systems, motion guidelines, templates, and workflows that support consistent production. Direct and evaluate AI-generated creative work, establish quality standards and guardrails, and collaborate with creative, marketing, product, and growth partners to maintain a cohesive, human brand.